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Nolan Santana
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Profile
Knowledgeable NOC Engineer with over nine years’ experience securing information and maintaining network performance. Highly-trained and experienced in working independently to assess test and remedy network issues. Strong communication and troubleshooting skills.
Areas of Expertise
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Professional Experience
NOC Engineer
3/1/2011 – Current
Company Name
City, State
- Develop customer-specific applications and network maintenance plans.
- Visit customer site locations and assess infrastructure to develop custom monitoring solutions.
- Evaluate network performance and create improvement strategies.
- Provide technical support to clients users and management.
- Resolve complex hardware and software issues in a timely manner.
NOC Engineer
6/1/2007 – 2/1/2011
Company Name
City, State
- Monitored network performance and uptime and responded quickly to incidents.
- Coordinated disaster response plans with department management.
- Upgraded system hardware and managed documentation.
- Oversaw numerous projects simultaneously within budgetary restrictions.
- Collaborated with engineers and project managers regarding parameters of client projects.
NOC Engineer
7/1/2005 – 5/1/2007
Company Name
City, State
- Maintained and upgraded network hardware.
- Documented system issues and all team actions.
- Updated policy procedure and troubleshooting guidelines.
- Kept system at maximum uptime through proactive oversight and scheduled maintenance.
- Suggested improvements to hardware software and monitoring protocols.
Education
Bachelor of Science – Computer Science
2005
University Name
City, State
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