Iām enthusiastic and eager to rejoin the workforce and contribute to team success through hard work, attention to detail and excellent organizational skills. Iām motivated to learn, grow and excel in your company as I have in my past. Experienced with over seven years of experience in working in this field. I have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall improvements. Iāve been recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
Specialize in human relations whether it is therapeutic, supervisory, or interpersonal
Develop beneficial programs for others to achieve their goals
Distinguished in charting and monitoring progress with clients
Capable of using all Office applications to perform work duties
Experience with teaching and training others
Proficient at developing own schedule and program to implement
Education
Indiana UniversityNew Albany, iN, Expected in 12/2009 ā āBachelor of Arts:Psychology - GPA:
Minor of studies in Sociology
Concentration of studies in Criminal Justice
Dean's List awarded every semester
Graduated with High Distinction
Paid Supplemental Instructor in College Algebra
Member of the Psychology Club
Work History
State Of Indiana - Supplemental Employment Specialist Newport, IN, 11/2014 - 04/2015
Recognized client employment barriers and devised strategies to resolve
Matched clients to open positions based on skills and work requirements
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
Provided referrals for community resources and mental health professionals for clients
Analyzed client data to assess counseling program effectiveness and make improvements as necessary
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
Developed and executed plans to monitor standard process adherence
Cedge Software Consultants - Family Case Manager Sunny Point, Southport, 10/2012 - 02/2014
Completed weekly progress notes, updated quarterly treatment plans and maintained patient records by successfully utilizing practice management software
Highlighted problematic behavior with healthy alternative as outlined in their treatment plan
Achieved excellent reviews in over 80% of clients and maintained long-term counseling relationships with numerous individuals and couples to provide ongoing care and support
Helped clients pinpoint emotions underlying personal and relational conflicts
Collaborated with social services, referral sources, and other professionals to meet patient and their family members needs
Created and managed knowledge base to offer staff and customers immediate informational access to treatment plans
Maintained regular contact with patients and identified opportunities to deliver added value to patientās relationships
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings as well as improve communication within the family
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record and have direct access to the patientās treatment plan
Coordinated with team in developing project plans for prioritized initiatives on a weekly basis
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Conducted field visits 70% of the time addressing patientās needs and to work on treatment goals
Our Lady Of Peace - Program Manager City, STATE, 05/2010 - 10/2011
Provided direct occupational therapy services in hospital settings
Helped determine realistic treatment goals and adjusted steps based on patient progress
Helped improve fine motor, visual perception and sensory processing skills
Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas
Ordered office supplies and researched supplier discounts which resulted staying within or below budget
Collaborated with team to define treatment goals, organizational processes, achieve productivity standards and adhere to accuracy standards
Supervised daily administration and clinical planning for rehabilitation program
On boarded and trained staff, ensuring completion of tasks and job duties within expected timeframes
Created customized care plans, working with hospital staff and families to assess and meet individual needs
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