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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Dedicated HR Professional with with a strong grasp of  employment laws, compliance issues,  full cycle recruitment, union contract compliance, employee relations, performance management, benefits and compensation, policy development/implementation, HRIS records management along with staff training and development. 
Skills
  • Human Resources Certification
  • New employee orientations
  • Termination procedures
  • Compensation and benefits
  • In-depth knowledge of HR Compliance
  • Trained in FMLA/ADA/EEO/WC
  • Business mediation
  • Employee recruitment
Work History
2013 to Current
SR HUMAN RESOURCES GENERALIST Time Warner Cable San Luis Obispo, CA,
  • Responsible for the Human Resources activities for over 400+ US based employees.
  • Interpretation and implementation of work place policies, rules, regulations and labor contracts Partner with employees and management to communicate Human Resources policies, procedures, laws, standards and government regulations Assist with development and administration of Human Resources processes and procedures Administer benefits to include claims resolution, change reporting, bill review and approval Annual re-evaluation of benefit contracts to continue to provide needed benefits and for cost containment Respond to employee relation issues such as; employee complaints, harassment allegations, and civil rights complaints Represent the Company in unemployment claims Facilitate and/or provide training to staff Conduct onboarding of newly hired staff Assist with planning, organizing and controlling all activities of the department Establish and maintain department records and reports Assist with evaluating reports, decisions, and results of department in relation to established goals Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed Accomplishments: Participate in implementation of electronic on-boarding process ultimately leading the team to completion of the project.
  • Creation and development of Human Resources processes and procedures which increased consistency and productively in the department.
2009 to 2013
HUMAN RESOURCES MANAGER Aspen Skiing Company, L.L.C. Aspen, CO,
  • Responsible for the Human Resources activities for the Division of Children and Family Services for the Eastern Service Area for XXX+ employees.
  • Previous areas of responsibility include the Divisions of Public Health, Legal Services and Operations for up to 1000+ employees.
  • In addition, Agency wide for DHHS as delegated.
  • Interpreted and implemented work place policies, rules, regulations and the NAPE/AFSCME labor contract Ensured compliance with legal requirements affecting human resources Advised management in appropriate and pro-active resolution of employee relation issues Administered employee performance management program Investigated and compiled information for Notices of Allegations and Notices of Discipline documents Analyzed and reviewed employee grievances or complaints on the behalf of the Agency or Division Director Represented the Agency at grievance meetings and arbitration meetings Managed full cycle recruitment process from job description creation to employee induction hearings Managed full cycle recruitment process from job description creation to employee induction Worked cooperatively with Union Representatives for win-win outcomes Administered FMLA, Workers' Compensation and ADA/Amendment Act Programs Maintained human resource information systems (Workday, OnBase, Kronos, LINK) Managed leave of absence programs ensuring legal and State compliance Accomplishments: Successful management of the Human Resources activities after the reduction of the Human Resources Department staff by sixty six percent.
  • This was accomplished by analysis of processes to streamline work for effective and efficient operation of the department.
2006 to 2008
HUMAN RESOURCES GENERALIST Hospital Sisters Health System - Corporate Fairview Heights, IL,
  • Development, implementation, and administration of human resources activities for the sales and customer service call center for a national life insurance company serving 45M members with 73+ associates located at the call center in Omaha.
  • Implemented company policies, practices and procedures Served as liaison between corporate office located in Livonia, Michigan and the call center Ensured compliance with legal requirements affecting human resources Advised management in appropriate and pro-active resolution of employee relation issues Administered employee performance, development and compensation program Managed full cycle recruitment process from job description creation to employee induction Administered group employee benefit programs Administered Workers' Compensation and safety program Maintained human resource information system (HR Perspective) Assisted with preparation and maintenance of human resources budget Researched, implemented and administered companywide wellness program Managed leave of absences (STD, FMLA and Workers' Compensation) ensuring legal compliance Coordinated and conducted training programs for staff and management Coordinated employee recognition programs and events Proctored educational and applicant testing Accomplishments: Researched, selected and implemented initial wellness program for corporate and National Sales Center.
  • Reviewed and re-wrote job descriptions for National Sales Center as part of a compensation program review.
  • Increased participation in United Way campaign by 30% by educating and inspiring staff to contribute.
  • Increased enrollment in education courses by promoting the importance of personal and professional development.
2004 to 2006
Human Resources Director Decision Associates Erie, PA,
  • Direct human resources functions, oversee payroll and office administration for an environmental solutions business with 45 employees and over 50+ seasonal staff.
  • Supervision of 12 staff members and indirect supervision of 33 staff members.
  • Provide Human Resources and Payroll consulting services for 2 affiliated companies.
  • Overall responsibility for the day to day management of the human resources and business functions Analyzed, developed and implemented company and human resources policies, practices and procedures Managed full cycle recruitment process from job description creation to employee induction Oversaw staff training program and development Researched, selected and administered employee benefit programs Troubleshot and resolved staff/operational conflicts and issues Advised supervisors in appropriate and pro-active resolution of employee relation issues Oversaw weekly exempt/non-exempt payroll processing Administered Workers' Compensation, safety program and DOT drug/alcohol prevention program Assisted with project and staff scheduling Selected, implemented and maintained human resources information system (People-Trak) Planned, organized, and coordinated company events Accomplishments: Revised and implemented employee handbook and new hire orientation.
  • Developed and implemented compensation program.
  • Selected and implemented a Human Resources Information System within a six week period.
  • Research and implement change in 401K provider to reduce fees.
  • Successfully addressed EEO/Discrimination complaints.
  • Managed the recruitment, selection and training of over 50+ seasonal staff.
Education
Expected in
Masters of Management:
Doane College, Lincoln Campus - Crete, Nebraska
GPA:
Expected in
Bachelor of Science: Management of Human Resources
Bellevue University - Bellevue, Nebraska
GPA: GPA: 4.0/4.0
Management of Human Resources GPA: 4.0/4.0
Expected in
Senior Professional Human Resources Certification (SPHR) May 2000 - June 2015Advanced Human Resources Generalist Certificate Human Resources Generalist Certificate General Notary - Expires April 12, 2015:
SPHR - ,
GPA:
Affiliations
Society of Human Resource Management Human Resource Association of the Midlands
Skills
ABRA, ADA, streamline, ADP, arbitration, Agency, Basic, benefits, budget, call center, consulting, contracts, customer service, government, Great Plains, GroupWise, HRIS, human resource, Human Resources, HR, information systems, insurance, Interpretation, Kronos, Legal, Lotus Notes, Director, meetings, Microsoft Office Suite, office, win, 2000, NIS, office administration, Oracle, organizing, Payroll, payroll processing, performance management, policies, processes, recruitment, reporting, Research, safety, Sales, scheduling, staff training, Supervision, training programs

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School Attended

  • Doane College, Lincoln Campus
  • Bellevue University
  • SPHR

Job Titles Held:

  • SR HUMAN RESOURCES GENERALIST
  • HUMAN RESOURCES MANAGER
  • HUMAN RESOURCES GENERALIST
  • Human Resources Director

Degrees

  • Masters of Management
  • Bachelor of Science
  • Senior Professional Human Resources Certification (SPHR) May 2000 - June 2015Advanced Human Resources Generalist Certificate Human Resources Generalist Certificate General Notary - Expires April 12, 2015

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