sr human resources generalist resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated HR professional with in-depth knowledge of benefits administration, management, onboarding, training , process implementation, payroll, and project management. Looking to relocate from Houston TX. Adept abilities at building and maintaining positive relationships with employees and management. An organized and dependable candidate, with over 8 years of experience successfully managing multiple priorities with a positive attitude. Ready to leverage training and experience to take on new professional challenges.

  • Transitioned from temporary employment to permanent as well as 2 promotions while working with Aon from 2017 -2022.
  • Achieved quicker credentialing time by introducing AsureHire for pre hire tasks such as background checks and drug screens.
  • Collaborated with team of 3 in the development and implementation of Aon's 2018-2019 New Hire Orientation and Training. Resulting in 7% decrease in the turnover rate of newly hired Customer Service Specialist.
  • Documented and resolved frequent new hire onboarding delays which led to streamlined credentialing process for Roshal Imaging.
  • Employee Relations
  • HRIS Applications
  • Payroll and Benefits Administration
  • Proficient in various HRIS systems including Workday, Paycor, and ADP.
  • Staff Training
  • PeopleSoft HRMS
  • Training Modules Administration
  • Analytical and Critical Thinking
  • HRIS Updating
  • Problem-Solving Skills
  • Written And Verbal Communication
  • Hr Policies
  • Analytical Skills
  • Client Service
  • Process Improvements
  • Human Resources Policies
  • Management
  • Training And Mentoring
  • Hr Services
  • Benefits And Compensation
Work History
05/2021 to 03/2023 Sr. Human Resources Generalist Donaldson Companies | Longmeadow, MA, Katy, TX
  • Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Analyzed issues and employed improvement processes.
  • Provided troubleshooting and technical assistance in use of Paycor HRIS system.
  • Oversaw and managed hiring process.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Managed projects to establish processes and procedures to maintain alignment with current company policies.
  • Established, standards for compliance of over 400 employees
  • Established and implemented processes throughout both HR and Credentialing processes
  • Produced and lead training for Credentialing and HR processes
  • Organized, evaluated and managed standardized employee requirements.
03/2020 to 04/2021 HR Payroll Specialist Kuraray | Fayetteville, NC, Chicago, IL
  • Performed timely project management within budget constraints for issues regarding executive leadership.
  • Oversaw HR needs for 1000+ employee operation across 5 locations.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Managed payroll data entry and processing for over 1000 employees to comply with predetermined company guidelines.
  • Uploaded time records into ADP and made adjustments to create accurate database for payroll processing functions.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
  • Created and managed spreadsheets for leave calculations.
  • Served as backup for payroll supervisor to process open record requests.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Uploaded time records into ADP and made adjustments to create accurate database for payroll processing functions.
  • Reviewed time records for over 500 employees to verify accuracy of information.
  • Assisted accountant with both internal and external audits relating to processing of payroll.
10/2017 to 01/2020 HR Specialist/ HR Manager/ HR Generalist Aon Hewitt | City, STATE, The Woodlands, TX
  • Spearheaded new hire satisfaction survey and analyzed results to make action plans.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Adhered to federal and state guidelines and managed payroll and benefits for over 1000 employees.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Uploaded time records into Paylocity and made adjustments to create accurate database for payroll processing functions.
  • Assisted accountant with both internal and external audits relating to processing of payroll.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Citrix.
  • Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
12/2016 to 09/2017 HR Customer Service Specialist Centerpoint Energy Inc | City, STATE, Houston, TX
  • Supervised over 9 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Expected in 01/2016 to to Bachelor Of Arts | Communications Grambling State University, Grambling, LA GPA:
Expected in 05/2011 to to Diploma | Ruskin High School, Kansas City, MO GPA:
  • Benefits Coordinator Training - 2016- current
  • Licensed Life Insurance Agent - 2018-2028
  • E-Verify Certification
  • SHRM-CP- Completing July 2023

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Resume Overview

School Attended

  • Grambling State University
  • Ruskin High School

Job Titles Held:

  • Sr. Human Resources Generalist
  • HR Payroll Specialist
  • HR Specialist/ HR Manager/ HR Generalist
  • HR Customer Service Specialist


  • Bachelor Of Arts
  • Diploma

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