Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

SHRM Certified Human Resources Professional

Well-qualified HR leader capable of managing employees, associates and day-to-day department operations with a decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with an open but authoritative style.

  • SHRM-Certified Professional (CP)
  • Integrating policies
  • Onboarding & Orientation
  • Training & Development
  • Performance Management
  • Leave of Absence Administration-FMLA/ADA/EEO/WC
  • HRIS Technologies-SAP, EV2 ADP, Kronos, Peoplesoft, Lawson, Workday
  • Coaching leadership
  • Labor Relations and Labor negotiation
  • Managing employee relations
Work History
Sr. Human Resources Business Partner, 04/2020 to Current
Ehealth, Inc.Santa Clara, CA,

Responsible for the successful management of Human Resource practices, processes, and policies for assigned client groups.

  • Provide guidance and knowledge that covers multiple areas of human resources including employment, recruiting, employee relations, basic compensation and benefits as a single point of contact for assigned client base.
  • Address challenges such as retention, development, selection, succession planning and the cultural barriers to change as a result of assigned clients business plan, as well as short and long term goals.
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
  • Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
  • Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Spearheaded negotiation of union contracts as company representative.
Human Resources Business Partner, 04/2018 to 04/2020
Cox Auto IncFort Myers, FL,
  • As a member of the leadership team assigned to support 33 client groups and approximately 2900 employees
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures
  • Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement
  • Liaised between multiple business divisions to improve communications
  • Discovered and resolved complex issues that affected management and business decisions
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
  • Provided guidance on policies and procedures to harmonize responses to complainants and ensure appropriate investigation and resolution of grievances
Human Resources Generalist, 09/2014 to 04/2018
Fresenius Kabi UsCanton, MA,
  • Manage a team of four(4) Human Resources Specialists, providing direction for front office support including but not limited to face to face associate support, payroll questions, scheduling changes, and drafting associate counseling documents,
  • Staff Part-Time Flex and Peak Season associates- scheduling and setup of interview events, orientation, on-boarding and off-boarding of approximately 2700 Associates
  • Partner with the Operations Leadership for internal job postings and selection process to ensure effectiveness, compliance, and equity within the organization
  • Assist Executive Team with drafting, editing, and administering disciplinary actions up to and/or including termination. Conduct investigations and make recommendations regarding issues of staff disputes or misconduct
  • Manage initiation and monitoring of the Leave of Absence programs. Participate in Safety Incident Reviews, to determine root cause and action plans
  • Coordinate forum for open exchange of associate ideas including "We're Listening" and Weekly Agenda meetings
Sr. Human Resources Coordinator, 06/2011 to 09/2014
Firstservice ResidentialEl Dorado Hills, CA,
  • Serve as first and primary point of contact for faculty, management, and staff with regards to interpretation of human resource policies, procedures, and practices for JHU
  • Coordinate employment process, in collaboration with divisional human resources, to ensure an efficient and smooth process in accordance with all applicable university policies and procedures
  • Conduct employee relations case to include investigations, interviews, mediation, and advisement to staff, students, and faculty
  • Coordinate Visa process for International staff and students
  • Creates job descriptions for new positions. Prepare personnel requisitions for submission to human resources
  • Responsible for coordinating initial departmental efforts related to staff that require Family Medical Leave (FMLA) and process short-term disability and FMLA requests
  • Prepare payroll forms; enter grant allocations for each employee to ensure payroll is accurate , monitor and maintain appropriate payroll related documents; prepares weekly payroll; research and resolve payroll problems for employees
Bachelor of Science (BS): Business Administration, Human Resources Management, Expected in 05/2015
Strayer University - Washington, DC,
Associate of Arts: Business Administration, Expected in
Coppin State University - Baltimore, MD
High School Diploma: General Studies, Expected in 06/1994
Western High School - Baltimore, MD

Society for Human Resource Management (SHRM)

  • SHRM Certified Professional (SHRM-CP)

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School Attended

  • Strayer University
  • Coppin State University
  • Western High School

Job Titles Held:

  • Sr. Human Resources Business Partner
  • Human Resources Business Partner
  • Human Resources Generalist
  • Sr. Human Resources Coordinator


  • Bachelor of Science (BS)
  • Associate of Arts
  • High School Diploma

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