Senior Human Resources Representative Resume Example

Handled multifaceted human resource tasks (e.g., data entry, filing, maintain staffing efforts, records management and billing) as the HR assistant to the corporate office. Coordinated recruiting arrangements, holiday events, on boarding, maintained database and ensured the delivery of premium customer service to internal and external employees. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work. Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new hires. Established strong relationships to gain support and effectively achieve results. Helped coordinate holiday/new hire/anniversary/birthday events. Entrusted to manage office in the VP and HR generalists' absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official corporate correspondence. Developed innovative PowerPoint presentations. Prepared monthly reports for executive staff. Employment verifications. Maintained staffing efforts including temporary agency needs, job postings, and requisitions. First point of contact for incoming calls to HR department. Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service. 

Started out as a human resource assistant conducting reference checks, background checks, maintained drug test results as well as new hire paperwork. Moved up to a coordinator position where I handled all recruiting efforts including the scheduling of interviews with upper management. Assist in recruiting and hiring of qualified candidates. Assemble, compile, and maintain company-wide organizational charts and contact listings. Partnered in handling the benefits/open enrollment for entire company. Mailed benefit packages, data entry of benefit information into providers websites. Administer enrollment for employee benefits, explain benefit coverage, procedures, enter/update/terminate coverage electronically, audit to ensure accuracy, and process changes. Assist in development of special department projects in conjunction with department leadership. Initiated the Employee of The Month program. Introduced and promoted the Mission, Vision, and Values for the Company. Developed and initiated the new hire meet and greet. Data entry of all new hires into payroll system. 

All around customer service representative. Began handling all incoming frequent flyer calls. Part of the Rapid Rewards Membership support team. Handling incoming mail and letters. Performed research on all inquiries made by customers. Handled all frequent flyer calls in regards to their account information. Moved to a customer service agent position at the airport ticket counter. Checked in baggage, checked in passengers for appropriate flights, sold airline tickets. Handled telephone inquiries regarding customer service issues, flight reservations, baggage claims, refunds, etc… Awarded position of Trainer within six months as a telephone representative. Consistently exceeded productivity goal of taking at least 85 calls a day. Awarded station trainer in my airport position 2002-2003 and trained 2-3 new hires each quarter. Ensured customer inquiries were handled within 30-day customer service guidelines. Handled all aspects of ticketing and check-in procedures via computerized point of sale system