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senior human resources officer resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am a Detail-oriented and thorough HR professional bringing in-depth understanding of strategic approaches in employee relations. Focused on strengthening business procedures for behavioral and performance problems. Skilled in investigating concerns, resolving disputes and developing and implementing innovative solutions.

Skills
  • P>Performance improvement strategies
  • P>Research proficiency
  • P>Misconduct procedures
  • P>Disciplinary action management
  • P>Case analysis
  • P>Training and mentoring
  • P>Policy interpretation
  • P>Deadline and scheduling management
  • P>Accounting principles knowledge
  • P>Spreadsheet tracking
  • Labor Agreements

  • Forecasting Employment Needs
  • Administering Disciplinary Procedures
  • Conflict Resolution
  • Employee Relations Oversight
  • Exit Interviews and Processes
  • Performance Evaluation
  • Negotiation Tactics
  • Program Modification
  • Drafting and Administering Contracts
  • Human Resources Allocation
  • Training Needs Analysis
  • Labor Relations Coordination
  • Employee Development
  • Cross Functional Collaboration
  • Problem-Solving
  • HR Policies Expertise
  • Conflict Mediation
  • Data Analyzing
Education and Training
University of Phoenix Phoenix, Arizona Expected in 07/2024 Bachelor of Science : Business Management - GPA :
Experience
Securitas Security Services Usa, Inc. - Senior Human Resources Officer
Long Beach, CA, 12/2022 - Current
  • Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Recruited, trained, screened and dismissed employees.
  • Hired, trained and motivated employees to meet company goals for revenue and profit.
  • Enhanced organizational structures to promote alignment of components and overall framework.
  • Multitasked through systems: HRIS, Salesforce, Gmail, Focus, Microsoft Office,
  • Performed quantitative analysis and analyzed job classifications, duties and compensation.
  • Resolved employee and managerial issues.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Collaborated with department managers to monitor project progress.
  • Processed human resources requests.
  • Provided essential support to address individual HR needs of employees.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
  • Guided managers and supervisors on resolving discipline issues and employee grievances.
  • Facilitated regular meetings to discuss and develop plans to positively influence workplace relationships.
  • Provided advice and guidance to leadership and non-management personnel in resolving work-related problems.
  • Mediated conflict and employment issues to avoid litigation.
  • Investigated, arbitrated and resolved employee complaints and issues.
General Dynamics - Logistics Analyst
Reno, NV, 10/2021 - 01/2023
  • Following the vehicle journey across the logistics network to ensure Carvana provides the ideal customer experience
  • Concisely and clearly coordinating and communicating across multiple operational departments at Carvana such as production, inside advocates, market operations,and logistics field operations.
  • Maximizing outbound logistics capacity to increase on-time delivery and reduce transit times
  • Minimizing vehicle dwell time at market hubs by maximizing return trips and partnering with the local teams
  • Minimizing postponed deliveries through root cause analysis and continuous monitoring of execution failures
  • Leveraging technology to improve KPIs
  • Performing vehicle delay root-cause analysis to provide clear data and visibility across multiple systems
  • Communicating delays to internal delivery push team
  • Identifying and recommending solutions to remove constraints in the network
  • Tracked and monitored progress of project orders and maintained logistics-related data and reporting trends to senior transportation and operations professionals.
  • Identified and managed key scheduling dependencies between segments and stakeholders.
  • Facilitated communication between transportation companies, contractors and customers to efficiently handle logistics problems.
  • Engaged proactively with partners to identify emerging business needs and plan future strategies.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Evaluated problematic conditions to resolve issues and optimize service levels.
Southwest Key Programs - Case Manager
San Bernardino, CA, 12/2018 - 01/2022
  • Provided quick turnaround times to maintain fast-past schedule.
  • Communicate with FBI,DEA, USA District & State Attorneys
  • Communicating with Financial Advisors/Client Associates
  • Creating Legal Documents
  • Maintained compliance with privacy and security requirements, as well as federal statutes
  • Creating policies and Solutions
  • Multitasking through many application systems
  • Assisting with Complex Issues and Providing Solutions
  • Assisting my colleagues with escalated task
  • Upheld complete confidentiality of all submitted information according to release guidelines.
Labcorp - Employee Relations Specialist
Rancho Cucamonga, CA, 07/2017 - 01/2019
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Counseled internal employees with trauma
  • Answered management and employee questions, interpreted contracts and resolved issues.
  • Assisting and researching Confidential & Proprietary cases
  • Facilitated with creating domestic violence events for the phoenix area
  • Administered policies and procedures such as benefits, recruitment, training and development, employee performance, evaluations and appraisals, and exit interviews
  • Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
  • Conducted telephone and onsite exit interviews for all employees.
  • Guided managers and supervisors on resolving discipline issues and employee grievances.
  • Facilitated regular meetings to discuss and develop plans to positively influence workplace relationships.
  • Provided advice and guidance to leadership and non-management personnel in resolving work-related problems.
  • Mediated conflict and employment issues to avoid litigation.
  • Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies.
Charles Schwab Corporation - Assistant Team Manager
Middleton, WI, 06/2014 - 06/2017
  • Credit card, online banking, and banking services within Wealth Management clients with assets of $250k plus
  • Completing any troubleshooting complications with online banking, credit cards, Mortgage and banking products
  • Delegated work assignments and prioritized tasks.
  • Oversaw daily workloads and workflow for smooth operations.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Initiated training sessions and coached employees to develop effective staff.
  • Solved problems, handled escalated issues and mitigated risks.
  • Coordinated and encouraged professional development among direct reports.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Set goals for performance and deadlines to comply with company plans and vision.
  • Coached team for success by using corrective action processes.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Led regular team meetings to communicate current business trends and relevant updates.
  • Suggested various operational strategies to increase productivity.
  • Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
  • Partnered with upper management and HR to identify effective resolutions for employee relations issues.
  • Analyzed business performance data to identify areas of strength and improve areas of weakness.
  • Reviewed candidate resumes and scheduled and interviewed potential new hires.
  • Supported HR staff with recruiting and retaining high-performing talent.
J.F. Shea - Customer Service Representative
Las Vegas, NV, 10/2012 - 06/2014
  • Customer Service
  • Correspondence team: imaging and workflow with mortgage documents
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • De-escalated complex loan modifications
  • Processed outgoing calls for additional documents in a timely manner Assisted with 1st ,2nd , and Home Equity loans

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Senior Human Resources Officer
  • Logistics Analyst
  • Case Manager
  • Employee Relations Specialist
  • Assistant Team Manager
  • Customer Service Representative

Degrees

  • Bachelor of Science

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