senior human resources officer resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Highly-focused and ambitious Senior Human Resources Officer bringing over eight years of management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver with elevated business and operations acumen honed through progressive career history, diverse industry knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.
Skills
Onboarding and Training
Conflict Mediation
HR Policies Expertise
Employee Retention
Records Management
Onboarding and Training
Conflict Mediation
HR Policies Expertise
Employee Retention
Records Management
Experience
Senior Human Resources Officer, 01/2021 to Current Securitas Security Services Usa, Inc. – San Mateo, CA,
Coordinate employee recruitment, hiring and interview processes.
Coordinate manpower planning sessions with heads of departments to identify current and future staffing needs.
Explain human resources policies and procedures to employees.
Create process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
Schedule meetings with employees to address concerns and grievances.
Handle employee discipline and termination to address policy infractions.
Attend conferences, workshops and special events to recruit qualified candidates for company.
Create and implement employee retention strategies.
Resolve personnel issues regarding human resources matters needing clarification, submissions and corrections.
Launch innovative incentive program to achieve low turnover rate in highly competitive market.
Explain human resources policies and procedures to employees.
Human Resources & Admin Officer, 09/2015 to 12/2020 Cargotec Solutions – Knoxville, TN,
Conducted employment verification and background investigation to facilitate hiring process.
Organized and attended hiring events and participated in job fairs to network with potential candidates.
Created, organized and maintained employee personnel files to keep sensitive data secure.
Developed and maintained training materials and benefits packets for new hires.
Posted job announcements and pre-screened applicants to candidates for available positions.
Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Created and maintained internal job descriptions and postings to accurately reflect roles.
Assisted with planning, organizing and coordinating company events.
Initialized background checks for potential new hires.
Answered questions regarding salaries, benefits and other pertinent information.
Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
Explained company personnel policies, benefits and procedures to employees or job applicants.
Coordinated training schedules and filed crucial administrative paperwork.
Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
Gathered personnel records from other departments or employees.
Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Assisted with administering employee benefit programs and worker's compensation plans.
Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
Administration Officer, 01/2010 to 08/2015 Anderson Security Agency Ltd – Gilbert, AZ,
Set appointments and managed meeting schedule.
Developed and strengthened client relationships by delivering knowledgeable support.
Updated and successfully cleared high volume of files daily with reliable accuracy.
Assisted team with timely and accurate administrative work covering multiple remote sites.
Liaised with internal teams and external clients to facilitate smooth communication and handle requests.
Managed projects in alignment with time, budget and quality requirements.
Achieved timeline and quality targets when organizing large volume of records.
Advocated for staff training and spearheaded continuous development strategies to maximize team performance.
Interfaced with internal and external clients to meet project targets.
Customer Service Officer, 03/2007 to 12/2009 Finatrust Micro Financebank – City, STATE,
Answered phone with positive attitude and asked questions to better understand customer needs.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Communicated information to customers about product quality, value and style.
Followed up on emailed or web-submitted customer inquiries within standard response times.
Audited customer account information to identify issues and develop solutions.
Processed customer account changes with proprietary software.
Identified and pursued cross-selling opportunities to bring in high volume of new revenue per month.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education and Training
Advanced Diploma: Business Administration, Expected in 12/2018 to University of Lagos - Lagos, Nigeria, GPA:
Bachelor of Science: Industrial Relations And Personnel Management, Expected in 09/2007 to University of Lagos - Lagos, Nigeria, GPA:
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