Senior Human Resources Generalist resume example

Gourmet market with 7 locations throughout the Tri-State area

• Supported, coached and counseled leadership in daily management of team member labor relations issues.
• Lead all internal workplace investigations and complaint/grievance process for assigned locations.
• Developed and oversaw training courses, including sexual harassment and compliance workshops.
• Directed the initial onboarding process for new employees.
• Gathered trend data on compensation, benefits and other key metrics to inform the HR decision-making process.
• Collaborated with department managers to develop morale-boosting strategies to increase satisfaction and reduce turnover.
• Advised 1,000 employees across wellness and safety, HRIS, payroll, and data departments to ensure optimal productivity.

The largest supermarket chain in the US and UK specializing in natural and organic foods.

• Provided support to store leadership and business units in areas of labor, employee relations, workers compensation, recruitment, training, benefits, leave of absence, and change management to successfully align business goals.
• Performed employee relations functions including counseling, investigations regarding employee and job related conflicts, dispute resolution, employee performance issues, review and assessment of termination requests and conducted exit interviews.
• Identified and recommended opportunities for process improvement, implementation of best practices, and introduction of new approaches to enhance organizational productivity.

Interventional Pain Management practice with 7 offices throughout New York and New Jersey.

• Organized and conducted all recruitment efforts for positions throughout the organization including career fairs, university recruitment seminars, and creative online recruitment efforts.
• Advised management on the appropriate pay scales for existing employees and oncoming recruits.
• Confidentially conducted all benefits administration (including enrollments, terminations, changes) and fielded employee inquiries regarding the benefits packages offered.
• Implemented career succession plans for each employee and resolved all employee relations issues.
• Administered all FMLA, Workers Compensation, and Disability requests, and fielded all questions regarding state guidelines for each program.
• Conducted new hire orientations, specialty training classes, and ensured that all new employees had access to appropriate IT systems and secured areas.

Family owned Auto Group that owns and operates 21 dealerships throughout New York and New Jersey.

• Played a key role in ensuring the successful opening of several dealerships throughout the Tri-State area.
• Assisted in structuring and implementing programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
• Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.
• Implemented a seamless on boarding process including the revision of all offer letters and new hire packages, salary negotiation processes with upper management, as well as drug testing, criminal background, and credit verifications.
• Assisted in writing employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.
• Introduced company’s first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.
• Revised job descriptions across all levels and 50+ categories.
• Shadowed and interviewed employees to construct an accurate picture of the duties and skills required for each position.
• Organized all career fair and college recruiting initiatives.
• Confidentially assisted in the Benefits Administration enrollment process and answered all employee related issues regarding benefits offered.