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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Organizational Psychologist with 10+years in impacting direction of business with successful strategies, tactical decision making, and forward thinking approaches. A visionary leader proficient in HR consultation, facilitation, evaluation, assessment, and research with a proven track record in driving organizational turnaround and change management. My portfolio shows curricula, program evaluations, and overhauling business processes and systems while prioritizing business objectives for positive organizational outcomes. I have a passion for leading teams to surpass strategic goals while investing in their professional growth.

Work History
Program Manager/Health Systems Specialist, 06/2019 to Current
Conway Regional Medical CenterGreenbrier, AR,
  • Provides supervision to staff
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processes.
  • Created programs to reduce turnover and improve employee engagement in daily business processes.
  • Coordinates/manages various management and staff studies with departments to recommend solutions
  • Educates executives on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Conducts analysis of organizational structure and forecasts expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Approving authority for EHR roles and access
  • Assesses employee knowledge, company strategic plans and market needs to improve training programs.
  • Maintains optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Manages and performs job analysis, competencies, assessments, and engages in strategic recruitment discussions.
  • Evaluates diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Evaluates effectiveness of training programs and provided upper management strategic recommendations for improvements.
  • Assesses program effectiveness and implemented improvements to increase quality of instruction.
  • Delivers training for staff development, change management and materials, process and technical controls.
  • Created, implemented, and defined learning outcomes, including measurements, performance metrics and changes to improve adult learning.
Intensive Rehab Program Administrator, 10/2017 to 06/2019
Dept. Of Army, Madigan Army Medical Center, TBICity, STATE,
  • Designs and leads change initiatives to align vision, mission, and measures with organizational goals
  • Coordinated and managed clinic and administrative activities to include personnel actions, travel, budget, and resource management
  • Supported the design and implementation of the outcome measures; involved communication with directors to advise and gain acceptance with evaluation tools
  • Designed and administered program and instructor evaluations for use with various development programs to facilitate feedback and measure effectiveness
  • Analyzes and reports quantitative & qualitative assessment and survey data for government organizations
  • Facilitates professional leadership development to the organization's leaders
  • Oversees curriculum evaluation, reviews, development, and overall program design
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients’ level of functioning
  • Taught Positive Psychology and S.M.A.R.T. Goal classes by applying Adult and Social Learning Theories
  • Conducts motivational interviewing to assess readiness for change
Graduate Medical Education Program Manager , 09/2011 to 10/2017
Dept. Of Army, Madigan Army Medical CenterCity, STATE,
  • Managed the administration of Clinical Psychology Internship & Residency Program
  • Led strategic change for restructuring selection and on-boarding processes
  • Responsible for full life cycle recruitment, manpower, and position control
  • Managed the Program's annual budget (appropriated and reimbursable), equipment, and expenditures to include CME funding, operational monies, and educational expenses
  • Developed annual budget estimates and provided justifications to support the program's requirements
  • Managed full cycle Continuing Education (CE) activities to ensure credit (CME, CE, and CEU) is given
  • Managed professional development of existing providers and the recruitment and training of doctoral students
  • Interpret quality management approaches and philosophies such as Six Sigma and Lean Thinking to improve operations
  • Managed training compliance and assess training development needs
  • Provide oversight of all personnel actions, purchases, TDY activities
  • Responsible for compliance monitoring; inclusive of APA, Joint Commission, APPIC, and other Accrediting Bodies
  • Implemented new learning strategies depending upon trainees' skill level
  • Worked with faculty on development of classroom material and teaching practicums
Clinic Administrator (Term), 04/2011 to 09/2011
Dept. Of Army, Madigan Army Medical CenterCity, STATE,
  • Developed policies and procedures for effective practice management.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Consulted with healthcare providers on business decisions.
  • Provided supervision and management to support personnel.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
Links
  • LinkedIn.com/in/liz‐Claire‐536536122
Skills

Infection Control Champion

Key Custodian

Performance Management

Strategic Thinking

Training & Development

Talent Management/Succession Planning

Program Evaluation & Feedback

Adult Education

Conflict & Problem Resolution

Assessment

Coaching

Appointed as HAZCOM/Safety/Fire POC

Process Improvement

Effective Communication

Recruitment & On-Boarding

Change Management

Facilitation

Multidisciplinary Team Collaboration

Employee Engagement

Empathy, Motivational Interviewing

Leadership Development

Management Consulting

Education
M.A.: Industrial And Organizational Psychology, Expected in 2018
The Chicago School Of Professional Psychology - Chicago, IL
GPA:
Ph.D.: Business Psychology-Consulting Concentration, Expected in 09/2020
The Chicago School of Professional Psychology - Chicago, IL,
GPA:
Certifications
  • Six Sigma
  • Arbinger Facilitator
  • DTS ODTA/AO/RO/CO
  • GFEBS
  • ATAAPS Certifier
  • DMHRSi Timekeeper/Approver
  • DTMS
  • MyEvaluations
Affiliations
  • Society for Industrial and Organizational Psychology
  • American Psychological Association 
Awards and Honors
  • Army Civilian Service Achievement Medal (2019)
  • Performance Cash & Time Off Awards (2020x2, 2019, 2018, 2014, 2013, 2012, 2011)
  • Employee Engagement Council
  • The Chicago School of Professional Psychology Graduate Dean Scholarship Recipient (2016)

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Resume Overview

School Attended

  • The Chicago School Of Professional Psychology
  • The Chicago School of Professional Psychology

Job Titles Held:

  • Program Manager/Health Systems Specialist
  • Intensive Rehab Program Administrator
  • Graduate Medical Education Program Manager
  • Clinic Administrator (Term)

Degrees

  • M.A.
  • Ph.D.

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