Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Senior Human Resource professional with 15+ years of demonstrating excellence providing HR services to various leaders and teams while building the capabilities of tomorrow. Passionate about building relationships with the customers and employees at all levels satisfying business needs that's aligned to company's vision and mission statement. Experienced in Human Resources Strategies, HR Business Acumen, Employee Relations, Program Management, and fostering and promoting a healthy inclusive culture for all. Looking for a position in a results-oriented company that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

  • HR Service Model and Strategy Building
  • Employee Development & Organization Effectiveness
  • Leadership Development Program
  • Succession Planning & Execution
  • Culture, Diversity & Inclusion Programs
  • Executive Team Participation & Reporting
  • Vendor & Contract Management
  • Performance Management
  • Project Management
  • Six Sigma-Green Belt/Kaizen/LEAN+/VSM
  • WorkDay/ServiceNow/HRIS
  • Investigation skills
  • Recruitment/staffing
  • Change management
  • Employee coaching
  • Interviewing
  • HRIS
  • Corporate, state, and federal law
Work History
Senior Employment Consultant, 07/2019 to 05/2020
The Mentor NetworkPalm Desert, CA,
  • Project led and managed several employee relation issues across HR enterprise wide and reported summary of reports to various senior leaders and executives.
  • Developed rapport and strong working relationships with Managers and teams to influence and coach management on Conflict Management, Investigation Guideline, State and Federal laws, and Company Polices.
  • Actively evaluated and provided feedback and direction on trends and metrics that have an impact on business/client operations. Collaborated with leaders and teams regarding measures to address issues and developed solutions.
  • Advised leadership at all levels by providing strategic HR guidance, critical evaluation and recommended solutions. Developed a leadership presence, while establishing credibility and trustworthiness at the business unit level and influenced change management among clients.
  • Led Change Management in regards of state and federal policies and educated management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employees.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Spearheaded various employee relations matters, conflict management, and investigations. Partnered with cross-function teams (Legal, IT, PR, etc.) providing comprehensive reports and recommendations to involved parties and their leadership.
  • Partnered with vendors (Navex) and compiled reports from database identifying trends and metrics for each site related to employee relations and collaborated with leaders providing recommendations, tools, and resources such as training, coaching, and others to tackle issues and concerns.
  • Led and conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
  • Attended court and EEO hearings providing accurate reports and documentations following SHRM guidelines.
Senior Human Resources Business Partner/Employee Relations , 06/2011 to 07/2019
Ips CorporationGardena, CA,
  • Acted as a SME and an HR leader partnering with VPs, executives and leaders providing integrated HR services to clients, conducting front-end analysis and a thorough investigation process, and implemented efficient and effective HR best practices to meet business needs. Oversaw multiple plants in various locations. Traveled to several sites handling multiple cases.
  • Responsible for all HR aspects, such as Employee Relations, investigations, interpreting company policies and practices, Performance Management, problem-solving and ensuring compliance with local, state and federal employment laws and regulations including wage and hour law, labor law and civil rights law. Partnered with COEs ensuring seamless execution of services making business needs top priority.
  • Partnered and worked closely with Executives and Senior Leaders to roll out enterprise wide major HR initiatives such as Conflict Management guidelines, Organization Culture Health Index, and Employee Handbook. Fostered a healthy culture by developing diverse high performing teams, and deployed successfully several trainings to all employees, managers and senior leaders related to policy and law changes.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Created and implemented compliance systems and auditing processes through automation Identifying trends early on and providing practical solutions to various site leaders. Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Communicated effectively and worked under ambagious circumstances leveraging available tools and resources. Worked under limited timelines to achieve quick results that impacted business goals.
Employee Relations Manager, 09/2007 to 01/2011
Department Of DefenseCity, STATE,
  • Worked with Military and DOD Leaders and Business Units globally leading complex projects in terms of Employee Relations serving multiple sites locally and internationally.
  • Oversee and traveled to different US and global regions and partnered with local and international HR executives, senior leaders to streamline HR processes, leverage corporate programs by utilizing COEs solutions, and coached leaders on best practices promoting performance and productivity.
  • Proactively managed employee relations, complaint resolution and investigations and provided performance guidance to business leaders (i.e., coaching, counseling, disciplinary action).
  • Provided advice on federal and international HR laws, counsel, and influence business leaders on company policy, procedure, as well as legal compliance.
Human Resources Business Partner, 01/2004 to 09/2007
Grossmont-Cuyamaca Community College DistrictCity, STATE,
  • Partnered with other HRBPs and Business Leaders ensuring the district business processes are aligned with the district's vision and mission statement and provided consultation to execute them smoothly
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures
  • Partnered with business leaders in developing plans that optimize organizational design, business planning and employee development & engagement
  • Investigated complaints including disciplinary actions, employee complaints, and employee relations
  • Played a key role in selecting and developing next generation leaders
  • Guided, counseled and administered the performance management process from goal setting to reviews
  • Managed full cycle of recruiting, hiring and onboarding new employees
Master Certificate In Leadership: Leadership, Expected in 2017
Villanova University - Villanova, PA
Master Certificate In Human Resources Management : Human Resources , Expected in 2017
Villanova University - Villanova, PA
Advanced Project Management Certificate: Project Management , Expected in 2015
Stanford University - Stanford, CA
Master of Science: Organizational Leadership, Expected in 2005
National University - La Jolla, CA

Capstone Course in Progress

Master of Science: Psychology/Career Counseling , Expected in 2004
National University - La Jolla, CA
Bachelor of Science: Psychology, Expected in 2002
San Diego State University - San Diego, CA
  • SHRM, 2004 to Current
  • American Psychological Association, APA, 2004 to Current
  • Golden Key International Honor Society 2002 to Current
  • Project Management Institute, PMI, 2014 to Current
  • CEB Corporate Leadership Council, 2010 to Current

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Resume Overview

School Attended

  • Villanova University
  • Villanova University
  • Stanford University
  • National University
  • National University
  • San Diego State University

Job Titles Held:

  • Senior Employment Consultant
  • Senior Human Resources Business Partner/Employee Relations
  • Employee Relations Manager
  • Human Resources Business Partner


  • Master Certificate In Leadership
  • Master Certificate In Human Resources Management
  • Advanced Project Management Certificate
  • Master of Science
  • Master of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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