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senior director of human resources resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Accomplished Human Resources Executive with 20+ years global and domestic experience building teams and programs to drive talent acquisition, growth, performance, and employee satisfaction.


Recognized as a trusted leader and partner, with an astute understanding of how to influence and coach personnel in different regions, across all organizational levels.


Skilled in mediating complex employment issues head-on with creative and innovative approaches.


Proven track record of improving operations and morale through transparent communication, listening to what's broken and bringing the right people together to develop a solution.


Skills
  • M&A Strategies & Due Diligence
  • Executive & Leadership Coaching
  • US, Mexico and Global Employment Law
  • HR Team Leadership
  • Workforce Planning & Development
  • Learning and Development Programs
  • Talent Acquisition and Succession Planning
  • Compensation and Rewards Analysis
  • HR Policy, Process & Systems Design
  • Change Management
  • Conflict and Grievance Resolution
  • Employee Performance
Work History
03/2022 to Current
Senior Director of Human Resources Altice Usa Inc. Sylva, NC,
  • Design organization plan defining key executive positions needed to impact business goals and growth.
  • Coach executive team on strategically responding to issues, time management, delegation and succession planning, increasing autonomy and executive presence.
  • Track and report key metrics to support staff engagement, wellness programs, and outreach.
  • Partner with executives to develop recruiting strategies to spotlight candidates with necessary soft and hard skills.
  • Implement recruiting and onboarding processes to decrease time to onboard by 20%.
  • Identify $120,000 annual savings by eliminating software with duplicate functionality to systems in use.
  • Evaluate benefit programs uncovering numerous inaccuracies in premiums, enrollments and terminations resulting in $2,000 in monthly savings.
  • Analyze and select HRIS with benefits, payroll, workflow integrations reducing administration by 20%.
  • Foster cross-functional relationships to connect managers and employees leading to increased efficiency in workflows and overall output.
  • Release corporate credit card SOP introducing enhanced cost savings strategies and tracking saving $10,000+ monthly.
  • Coordinate and work with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
  • Conduct company-wide town hall meetings to convey updates.
  • Evaluate organization plan and coach management to grow individuals for professional and personal growth opportunities
11/2013 to 05/2021
Director of Human Resources, Americas Columbia University New York, NY,

Global media localization provider with over 1700 employees and 4000+ independent contractors in 34 countries, offering dubbing, subtitling, close captioning, and media services for international, regional, and local content owners. (Relocated due to spouse’s job)

  • Led Human Resources strategy in a matrix-managed organization for US, Mexico and Canada.
  • Managed and developed a team of 3 recruiters, 2 HR Managers, and 4 Facilities employees to provide HR services for 60 managers and 400+ employees yielding increased satisfaction and trust.
  • Partnered with organizational leadership to strategically communicate and manage organizational changes after two mergers.
  • Crafted talent strategy with limited resources to meet accelerated growth demands leading to a 30% increase in headcount.
  • Saved Company over $200k on outside consultant fees by creating and conducting management trainings on leadership, employee engagement, compliance, and conflict resolution.
  • Led implementation and development of multiple HR and payroll systems to provide streamlined services to staff and managers.
  • Influenced top HR vendor to reduce annual costs by over $40k by onboarding a sister company and adding other services.
  • Created and leveraged HR Sharepoint leading to 85% global adoption and substantial savings on server data storage.
  • Transitioned HR services to 100% remote in less than 24 hours due to already digitizing department processes for efficiency and global trainings.
  • Reported global headcount, new hire, recruiting, and turnover metrics for scalability and improvements.
  • Partnered with colleagues in Europe and Asia to standardize performance evaluation and career development processes .
  • Collaborated on action plans that reduced top performer turnover by 18%.
  • Negotiated, and managed departures of executives and staff mitigating risk and managing organizational changes and communication.
  • Procured and provided support for employee Visas, Green Cards and Secondments to different countries
  • Consulted with Counsel and Internal Audit to draft, onboard and audit global policies and practices as part of complying with CCPA, GDPR, Anti-Slavery, Anti-Corruption, and Whistleblowing requirements.
  • Directed selection and administration of all medical welfare, retirement, executive plans and compliance .
05/2013 to 09/2013
Human Resources Manager Trident Seafoods Everett, WA,

Electronic payment processing provider with 500 employees and offices in CA, FL and Texas.

Layoff due to over-staffing and Company closed.


  • Managed and trained 5 Human Resources Representatives based in CA, FL, and TX
  • Partnered with Vice President of HR to define departmental goals and strategies
  • Planned, led and trained staff on HR best practices in orienting new staff, leave administration, performance management, sexual harassment training, corrective action processes, terminations, and legal correspondence
  • Administered all federal and state compliance programs to comply with EEOC, FLSA, FLMA, and OSHA standards


05/2008 to 02/2012
Human Resources Generalist Family & Nursing Care City, STATE,

Home Healthcare and private duty nurse agency with 1000+ independent contractor caregivers.

  • Identified numerous inaccuracies in tracking of benefits and payroll deductions saving over $30k.
  • Recruited for all positions to include generating job listings and descriptions, screening applicants and scheduling interviews, administering skills testing, conducting pre-employment checks and negotiating job offers
  • Leveraged social media and professional networks to spotlight talent for high profile positions
  • Implemented a new 401(k) to address non-compliance issues and integrated the plan with payroll
  • Arranged and conducted all annual open enrollment meetings and meetings with staff once eligible for benefits
  • Interfaced with all staff to resolve issues within 24 hours resulting in increased staff confidence in HR services
  • Developed and launched Wellness Program with 100% participation resulting in measurable behavioral changes
  • Managed and implemented a full-scale payroll system upgrade project under budget and within ten months.
  • Administered all staff incentive programs, employee bonus referral program, and other awards programs
Education
Expected in
Bachelor of Arts: History & Sociology
Indiana University of Pennsylvania - Indiana, PA
GPA:
Affiliations
Member of Society for Human Resources Management (SHRM), CAL CHAMBER and Professionals in Human Resources Association (PIHRA). 2 Jessica C. Claire Resume

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Resume Overview

School Attended

  • Indiana University of Pennsylvania

Job Titles Held:

  • Senior Director of Human Resources
  • Director of Human Resources, Americas
  • Human Resources Manager
  • Human Resources Generalist

Degrees

  • Bachelor of Arts

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