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relocation consultant resume example with 13+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

HR/Relocation professional with over 10 years of experience in Mobility industry; focus on exceptional customer service and client relations. I take great pride in in being meticulous with my attention to detail and data management. I have maintain a proved ability to drive organizational progress toward identified goals through effective time management and internal/external communication skills. Proficient general and specific support specialist; I strive for excellence and continuous knowledge/experience in my industry. I am a strong advocate of continual learning and professional development concepts.

Experience
08/2011 to 08/2014 Relocation Consultant Amdocs | San Jose, CA,
  • Coordinate Relocation Core Services for clients and employees that included benefits for homesale (BVO) and marketing, home purchase, mortgage consultation and or resources, rental lease review for assistance with cancellation as well as for new residency, expense management, household goods shipment, pre-hire tours, temporary housing, budget forecasting/adherence.
  • Assess transferee needs and provide services and resources to meet those needs.
  • Monitor progress and ensure transferee/client satisfaction with services.
  • Managed policy components to certify compliance with clients program and maintain IRS rules and regulations.
  • Assist clients with program updates to stay current with relocation trends.
  • Manage policy exceptions as directed by client.
  • Coordinate and communicate with Client Relations Manager, appropriate internal/external service providers, and appointed client contact regarding day-to-day management of assigned transferee activity.
04/2011 to 07/2011 Relocation Consultant Comcast | Livermore, CA,
  • Provide consultative service regarding employees' relocation benefits.
  • Coordinate eligible services to be in compliance with client's guidelines while maximizing the benefits to the employee.
  • Track all expenses to ensure relocating employee does not exceed capped program (if applicable).
  • Assist in providing proactive follow up on behalf of other team members to remain on point and in contact with existing customers to ensure quality customer service.
03/2006 to 02/2009 Corporate Relocation Consultant Bok Financial Corp. | Scottsdale, AZ,
  • Served as a single point of contact for assigned transferees throughout the relocation process.
  • Coordinated and administered domestic relocation policies within the Business Process Outsource division for domestic new hires, internal transfers, and extended business travelers (and families).
  • Provided counseling to employees and partnering with both managers and HR personnel in redeploying key team members.
  • Planned budget expenditures and processed exceptions.
  • Assisted with employee relations issues regarding relocation; communicated between service partners and customers to ensure a smooth relocation transition.
  • Contributed to performance management of service providers.
  • Provide consultation and managed listing broker regarding home market strategies within the client's parameters in order to maximize the assigned sale rate.
02/2003 to 02/2006 Associate Consultant Repay Holdings Corporation | Dallas, TX,
  • Provide general support to Consultant/ Senior Consultant/ Client Service Manager to facilitate relocation process as designed by clients’ relocation guidelines to maintain integrity of the program.
  • Assist in counseling transferees and their family members regarding relocation policy, benefits, procedures, and challenges.
  • Interpreted Broker Market Analysis reports, ERC Appraisals, home inspections, and created Marketing Strategy reports for the Transferee and Corporate Client.
  • Review title reports and equity statements.
  • Coordinated household goods movement and storage, corporate housing, rental assistance tours and spousal employment assistance.
  • Placed domestic real estate assignments to the appropriate agent and/or real estate companies nationwide.
2002 to 02/2003 Office Manager The Window Place | City, STATE,
  • Oversee daily operations of fast paced high volume office.
  • Manage facility, office equipment, supplier management, AR and AP, payroll, installation scheduling, and quality control.
  • Execute direct mail campaigns and marketing to consumers.
  • Supervised implementation of working processes (reporting, customer service, administration).
  • Organized Home Improvement showcases.
08/2000 to 12/2001 Client Service Consultant Cendant Mobility | City, STATE,
  • Effectively communicating all phases of the clients' relocation program to relocating employees.
  • Provide consultative support and manage process to ensure timely coordination of events and proper documentation is being secured to ensure cost effective performance in compliance with clients' parameters.
  • Acted as a customer service advocate, through proactive follow-up, problem resolution, and vendor/supplier management.
  • Resource to the client for service intervention, tracking exceptions and deviations to policy, and providing informational status updates on all current transferring employees.
  • Identify and resolve employee relocation issues in support of client's objectives.
09/1998 to 08/2000 Customer Service Representative Fidelity Home Warranty | City, STATE,
  • Inside sales representative working in heavy volume call center, interactive with real estate agents and escrow offices.
  • Provide general support to Supervisor and lead project manager to ensure quality customer service to clients.
  • Noted for quick and efficient customer service.
  • Partnered with IT to develop database enhancements which resulted in 35% less errors.
Education
Expected in 1996 to to High School Diploma | Liberty Union High School, Brentwood, CA GPA:
Skills

AP, AR, Benefits Administration, Budget, Business Process, Call Center, Consultation, Counseling, Client Relations, Customer Service, Database Management, Legal Documentation Review, Employee Relations, Equity, Forecasting, HR, Inside Sales, Real Estate, Reporting, Market Analysis, Marketing Strategy, Payroll, Performance Management, Personnel, Policies, Problem Resolution, Processes Improvement, Quality Control, Scheduling, Supervisor, Supplier Management, MS Access, Excel, office, Outlook, Power Point, Microsoft Word, Lotus Notes, Office Equipment Management

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Resume Overview

School Attended

  • Liberty Union High School

Job Titles Held:

  • Relocation Consultant
  • Relocation Consultant
  • Corporate Relocation Consultant
  • Associate Consultant
  • Office Manager
  • Client Service Consultant
  • Customer Service Representative

Degrees

  • High School Diploma

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