Payroll And Human Resources Associate resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Industry-Specific HR Regulations
  • Benefits Administration
  • Employment Data Tracking
  • Procedures Compliance
  • Logical and Reasonable
  • Management Consulting
  • Leave of Absence Transitions
  • Performance Appraisal
  • Employment Recordkeeping
  • Human Resources Management Systems
  • Employee File Maintenance
  • Pay Adjustments
  • Candidate Searching
  • Termination Documentation
  • In-Person and Telephone Interviewing
  • Employee Hiring
  • Time Tracking and Review
  • Human Resources Standards
  • Vacation and Sick Leave Tracking
  • Promotion Coordination
  • Employee Performance Management
  • Status Updates
  • E-Mail and Telephone Communication
  • Time Tracking and Payroll Administration
  • Inventory Accuracy
Work History
01/2014 to 07/2021 Payroll and Human Resources Associate University Of Utah | Park City, UT,
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Analyzed issues and employed improvement processes.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Delivered consultative services and recruited qualified and diversified candidates for employment.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.
  • Implemented quality control initiatives to reduce downtime and increase revenue.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
01/2003 to 06/2010 Optician Marshall Medical Center | El Dorado Hills, CA,
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Completed facial measurements such as temple length, bridge size and vertex distance.
02/1998 to 03/2003 Sales Associate/Sales Associate/Delivery Driver United Medical Associates | City, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
01/1992 to 01/1998 Pharmacy Technician Super Discount Drugs | City, STATE,
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and followed standard procedures.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Expected in 05/1996 Medical Assistant | Nursing Assistance Tennessee Technological Center , Livingston, TN, GPA:
Expected in No Degree | Roane State Community College, Harriman, TN GPA:
Expected in 05/1990 | Livingston Academy, Livingston, TN GPA:

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Resume Overview

School Attended

  • Tennessee Technological Center
  • Roane State Community College
  • Livingston Academy

Job Titles Held:

  • Payroll and Human Resources Associate
  • Optician
  • Sales Associate/Sales Associate/Delivery Driver
  • Pharmacy Technician


  • Medical Assistant
  • No Degree

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