National Human Resources Director Resume Example
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Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Dedicated Human Resources professional bringing Number years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.
Skills
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Work History
National Human Resources Director , 07/2017 to Current
Associated Bank – East Saint Louis, IL,
Associated Bank – East Saint Louis, IL,
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Oversaw workers' compensation program for employees injured on job.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Conducted company-wide town hall meetings to convey updates.
- Answered employee inquiries regarding health benefits and 401k options.
- Led and provided direction for human resources team of Number.
- Conducted exit interviews to better understand reasons why employees were separating from company.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Structured compensation and benefits according to market conditions and budget demands.
- Devised hiring and recruitment policies for Number-employee company.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Developed succession plans and promotion paths for all staff.
- Liaised between multiple business divisions to improve communications.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Developed incentive program for hiring of and retaining of employees.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
Human Resources Manager, 09/2012 to 07/2017
Brewer Science – Rolla, MO,
Brewer Science – Rolla, MO,
- Devised hiring and recruitment policies for Number-employee company.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Accurately prepared Timeframe payroll and tracking data using Software system.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
- Motivated employees through Action and Action.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Achieved favorable company outcomes with labor union negotiations by using successful collective bargaining strategies.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Led and provided direction for human resources team of Number.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Customer Service Manager, 01/2006 to 05/2012
Career Education Corp. – City, STATE,
Career Education Corp. – City, STATE,
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
Bachelor of Science: Human Resources Management, Expected in 05/1999
Purdue University Calumet - Hammond, IN
Purdue University Calumet - Hammond, IN
Master of Business Administration: Human Resources Management, Expected in 01/2017
Keller School of Management - ,
Keller School of Management - ,
Affiliations
- Society of Human Resource Management
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Resume Overview
School Attended
- Purdue University Calumet
- Keller School of Management
Job Titles Held:
- National Human Resources Director
- Human Resources Manager
- Customer Service Manager
Degrees
- Bachelor of Science
- Master of Business Administration