I am a highly motivated individual with over 10 years of customer service and administrative experience. Each task and assignment I take on, I pay great attention to detail while ensuring that my objective is completed accurately and in a very timely manner. I adapt well to changes and learn quickly new processes and procedures and am resourceful and focused. I am enthusiastic while maintaining a high level of professionalism. I am wanting to grow and expand my knowledge and skill sets in Human Resource to one day obtain an advanced position in this profession.
Highly Experienced Customer Service?
Accurate and Detailed
MS Office Proficiency
Excellent Communication Skills
NAF Human Resources Personnel Clerk, 08/2015 to Current MWR NAF Personnel – Pensacola, FL
As an employee with MWR NAF Personnel, my duties and responsibilities involved the recruitment and employment of new employees as well as general clerical and administrative actions. In the beginning days of my employment with MWR NAF Personnel, my focus was meeting and greeting patrons as they entered the office with top-notch customer service, answering multi-line telephone system and fielding questions and concerns to the appropriate party if I was unable to assist alone. I was assigned the duties of accessing the recruitment email account and printing and filing all incoming applications. I also was tasked with creating the announcements; our weekly outgoing listing of vacant positions within our entities that we recruited for. Creating the announcements requires me to have a thorough knowledge of Microsoft Word and Microsoft Excel to create our advertisements as well as our spreadsheet to send out to the managers of our entities and our regional office in Jacksonville, Florida. Announcing vacancies has requires knowledge of website and social media navigation and an understanding general HTML formatting. Clerical duties included, but not limited to, filing required papers in the personal folders of employees, corresponding with managers and employees via email or phone, opening mail and dispersing to appropriate party or parties, making copies, scanning and faxing important documents and following all protocols in regards to the protection of personally identifiable information, PII. My duties with recruitment included screening all applicants based on their qualifications and background according to the vacancy's position description after the vacancy announcement closed, contacting the chosen candidate(s) and organized new employee indoctrination schedules for all new hires as well as initiated the new hire paperwork process. During the new hire's indoctrination, I explained all of the human resources policies, procedures, laws, standards and regulations to each employee and facilitated all new employee orientations to foster a positive team attitude; sometimes facilitating orientations with as many as 20 new hires present. For new hire indoctrinations for full-time and part-time employees, educated and advised employees on group health plans, voluntary benefits, and retirement and 401(k) plans. I have knowledge of SAP for data entry and have introduced to KRONOS for payroll and E-Verify for verification of a new hire's eligibility for employment in the United States. I have successfully represented the NAF HR office at our annual Teen Summer Hire Fair; partnering with businesses and organizations on base and off, to engage local youth who want to learn how to enter the work force. I have help with the creation and follow-through of personnel action forms for hiring, terminations, title changes. Prepared worksheets and crediting plans as well as communication materials such as non-selection letters for part-time and full-time jobs. I have also assisted and supported management in developing and implementing personnel policies and procedures; standard operating procedures (SOPs). I am tasked with office supply orders, sending out monthly reports concerning annual evaluations, organizing and maintaining the storage room while continuing to adhere to safety procedures regarding PII. I use Microsoft Outlook Calendar to schedule appointments and meetings for the office HR Specialist as well as the HR Assistants and myself. I have knowledge of employee compensation forms such Workman's Compensation, EEO and ACI (employee assistance program). I perform all other duties as assigned according to my position description and assist my fellow coworkers with their daily tasks and projects.
Sales Specialist, 04/2007 to 08/2015 Navy Exchange Service Command – Pensacola, FL
Starting in 2007, I first worked in the giftware section where I was required to understand the customer's needs when selecting high priced gifts. I was tasked with cleaning and keeping both the floor and stock room organized and in easy access order so that anyone, familiar or not with my department would be able to find what they were looking for within a minute or less. In Summer of 2007, I was hired on part-time in Furniture. My duties and responsibilities were to organize customer's paperwork, place special orders for specific items including both major appliances and furniture, and to have extensive knowledge of the newest appliances to fit the customer's wants and needs. I was made captain for coordinating purchase order numbers with a customer's order and setting up deliveries. I was also in charge of emailing and calling the Navy Exchange Headquarters Special Order Team for placing replacement orders, checking on status updates and contacting repair teams to be sent out to the customer's home for service. Within a year I was hired on for full-time status. In spring of 2008, I was hired into the Electronics Dept as a full-time associate. Immediately I was given the responsibility of stock room cleanliness and taking leadership of maintaining the computer section to ensure that it was stocked and organized. I quickly took charged of merchandising and ordering of items for the camera section of the area. My main are of focus was staying up-to-date on all new camera technologies and ensuring that all questions by customers were able to answered to fullest extent of my knowledge. With my years of experience, I was given the role as trainer for new incoming associates and ensuring that I was there should they need help or have any questions. In summer of 2014, I took the role as temporary department lead; all duties such as schedule making, taking call-outs, questions and complaints from customers over the phone and filling in as “on duty” supervisor when needed were tasked to me. I became affiliated with both Microsoft Word and Excel for maintaining on-hand counts of computers, televisions and cameras. To this date, my main duty is ensuring that my fellow associates are able to answer questions concerning all areas to the best of their abilities, assisting them with making sales and ensuring customer satisfaction.
Cashier, Server and Seating Hostess, 06/2005 to 07/2006 Barn hill's Country Buffet – Pensacola, FL
As cashier, I was charged with maintaining the till, charging customers correct prices and counting cash back correctly. At the end of my shift, I was responsible for counting down my door to ensure I was not short or over according to my record of sales for my drawer, and to assist the next incoming cashier with the changeover from myself to he or she. I was also tasked with maintaining the cleanliness of the floors, windows, counters and bathrooms in the front of the house. As seating hostess, it was my duty to organize the cleaning of tables and spaces to accommodate the customer turnover especially on Sundays when our volume was at its highest throughout the entire day. It was my duty to take drink orders and sweep up quick messes as my shift would progress to ensure a well maintained appearance.
Office Assistant, 06/2000 to 08/2000 Hill-Murray Catholic High School – Maplewood, MN As an office assistant, my duties were to aid the senior office administrative assistant. I answered a multi-telephone line system, open mailed and directed it to it's appropriate party, filed inserts into newsletters to be mailed out to current and prospective students and their families as well as making copies and shredding documents. I scheduled appointments for the school's Dean of Students and also the school's President. I utilized a generic email account to direct incoming and outgoing messages and I maintained a digital time clock for the school's custodians and office staff. I was also responsible for organizing a small store room of files and folders and maintaining the supply closet to ensure supplies stayed adequate in numbers and cleanliness; I also received supplies.
Associate of Applied Science: Dental Hygiene, Pensacola State College - Pensacola, FL Did not officially graduate with Associate's of Applied Science in Dental Hygiene. I completed 18 credit hours of pre-requisite course work. Did not continue courses as my desired major changed.
High School Diploma: 2003 George Stone Technical Center - Pensacola, FL
High School Diploma: 1999-2000 Hill-Murray Catholic High School - Maplewood, MN
Awarded “Employee of the Month” in 2014 with Navy Exchange Service Command
Awarded "Outstanding Customer Service" multiple times while employed with Navy Exchange Service Command
Was recognized as "Best Electronics Associate" with Navy Exchange Service Command.
CPR/First Aid certified by American Heart Association