I am a highly motivated individual with over 10 years of customer service and administrative experience. Each task and assignment I take on, I pay great attention to detail while ensuring that my objective is completed accurately and in a very timely manner. I adapt well to changes and learn quickly new processes and procedures and am resourceful and focused. I am enthusiastic while maintaining a high level of professionalism.
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As an employee with MWR NAF Personnel, my duties and responsibilities have involved the recruitment and employment of new employees as well as general clerical and administrative actions. In the beginning days of my employment with MWR NAF Personnel, my focus was meeting and greeting patrons as they entered the office with top-notch customer service, answering multi-line telephone system and fielding questions and concerns to the appropriate party if I was unable to assist alone. I was assigned the duties of accessing the recruitment email account and printing and filing all incoming applications. I also was tasked with creating the announcements; our weekly outgoing listing of vacant positions within our entities that we recruited for. Creating the announcements requires me to have a thorough knowledge of Microsoft Word and Microsoft Excel to create our advertisements as well as our spreadsheet to send out to the managers of our entities and our regional office in Jacksonville, Florida. Announcing vacancies has requires knowledge of website and social media navigation and an understanding general HTML formatting. Clerical duties included, but not limited to, filing required papers in the personal folders of employees, corresponding with managers and employees via email or phone, opening mail and dispersing to appropriate party or parties, making copies, scanning and faxing important documents and following all protocols in regards to the protection of personally identifiable information, PII. My duties with recruitment included screening all applicants based on their qualifications and background according to the vacancy's position description after the vacancy announcement closed, contacting the chosen candidate(s) and organized new employee indoctrination schedules for all new hires as well as initiated the new hire paperwork process. During the new hire's indoctrination, I explained all of the human resources policies, procedures, laws, standards and regulations to each employee and facilitated all new employee orientations to foster a positive team attitude; sometimes facilitating orientations with as many as 20 new hires present. For new hire indoctrinations for full-time and part-time employees, educated and advised employees on group health plans, voluntary benefits, and retirement and 401(k) plans. I have knowledge of SAP for data entry and have introduced to KRONOS for payroll and E-Verify for verification of a new hire's eligibility for employment in the United States. I have successfully represented the NAF HR office at our annual Teen Summer Hire Fair; partnering with businesses and organizations on base and off, to engage local youth who want to learn how to enter the work force. I have help with the creation and follow-through of personnel action forms for hiring, terminations, title changes. Prepared worksheets and crediting plans as well as communication materials such as non-selection letters for part-time and full-time jobs. I have also assisted and supported management in developing and implementing personnel policies and procedures; standard operating procedures (SOPs). I am tasked with office supply orders, sending out monthly reports concerning annual evaluations, organizing and maintaining the storage room while continuing to adhere to safety procedures regarding PII. I use Microsoft Outlook Calendar to schedule appointments and meetings for the office HR Specialist as well as the HR Assistants and myself. I have knowledge of employee compensation forms such Workman's Compensation, EEO and ACI (employee assistance program). After having been promoted to assistant, I have been assigned as the primary point of contact for four childcare facilities with duties to include hiring, disciplinary actions, initiating and obtaining security clearances, local and federal background checks, perform interviews and observations for potential employees, initiating and terminating benefits, producing ad hoc reports and assisting in actions that involve EEO and anti-harassment claims. I also perform all other duties as assigned according to my position description and assist my fellow coworkers with their daily tasks and projec
CPR/First Aid certified by American Heart Association
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