Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Experienced professional with over 10 years of management experience. Specialize in identifying, and recruiting talent in both profit and non-profit sector. Knowledgeable about P & L, managing budgets and being cost efficient. Experienced with connecting community organizations and corporations with talent, resources and specialized events for diversity inclusion. Currently seeking a position where I'm able to unite some of my current qualification with an organization that nurtures growth. NOTABLE CONTRIBUTIONS: - 2013-2015: Project Manager for Duke Energy Hiring Initiative at the Greater Cincinnati Urban League. Have the opportunity be heavily involved with Duke Energy Lineman Management & Human Resource Team on how to investigate a more diverse workforce in their entry-level Lineman position. - 2014-Present Currently involved with sustaining relationships with local Construction Companies and sub-contractors for the revitalization of the Avondale neighborhoods. - 2014: Created a strong relationship with Amazon recruiting team to introduce employment opportunities with a fortune 500 company to low-to-moderate income areas of Cincinnati, Ohio
Experience
01/1 to CurrentLead Employment TrainerHeritage Federal Credit Union | Haubstadt, IN,
Oversight and management of Workforce programs; i.e. Reintegration of Ex-Offenders program (RExO), Solid Opportunity for Advancement and Retention (S.O.A.R), and Construction Connections
Responsible for monthly reporting of program outcomes.
Reporting and tracking recidivism and retention rates of enrolled RExO participants
Understand budgets, and being cost efficient as it pertains to marketing events, and program expenses and expenditures
Relationship building with employers, as well as small business owners to identify the immediate needs to fulfill key positions.
Responsible for identifying and recruiting individuals that meet the qualifications and the educational backgrounds for employers and small business owners.
Weekly job readiness training that consist of understanding tough interviewing questions and behaviors, resume writing, conflict resolution, networking, setting up venues, organizing guest speakers and creating and administering pre and post-test,
Case management; Mentoring and life skill coaching with participants eligible for the RExO and S.O.A.R Job Readiness program. Trained and coached adults that have had some prior difficulties in the labor market.
Motivated and inspired self-confidence within participants
Encouraged individuals to elude their comfort zone through networking and classroom presentation.
Created successful 2007 Standard Operating Procedures (S.O.P) for Urban League of Greater Cincinnati's Job Readiness Program
12/2011 to 12/2012Branch ManagerState Of Nebraska | Bartlett, NE,
Primary duty includes management and administration of the branch to ensure that budget goals are met and to ensure compliance with all banking laws and regulations.
Provided on-site leadership, motivation and direction for the branch staff; expands the customer base and branch profitability; integrates products/services with customers' needs and actively participates in the community in order to market and promote U.S. Bank products and services.
Prospected for new small business relationships
Weekly coaching and development of employees
Responsible for interviewing and hiring new bankers.
10/2007 to 11/2012Assistant Vice President Business BankerJP Morgan Chase Bank | City, STATE,
Prospected in and out of the assigned branch/cluster to bring in new business customers. Develop and work Center of Influence to expand the customer base
Responsible for supervising and assisting other Business Bankers in the structuring and developing of new business and existing business deals.
Profiled new and existing customers to ensure cross-sell of deposits, credit, convenience and consumer products. Follow up on all business accounts to ensure we have captured the full opportunity.
Coached and mentored branch staff to uncover sales opportunities among both current and potential business customers. Sr. Assistant Manager/JP Morgan Chase Bank Atlanta, Georgia
Responsible for all aspects of operations; including ensuring satisfactory audit ratings; managing critical operational metrics to minimize risks and losses; maintaining high standards for cash control, monetary transactions, security and account opening activities.
Ensured branch staff was trained and followed policies and procedures; and operated within the guidelines of Chase's Code of Conduct.
Directly supervised and coached Teller/Lead Tellers/Operations Supervisor to accurately handle paying and receiving transactions and to provide a great customer service experience. Earned Customer Service Award in 2009 for 95% or better on customer survey shops for the year.
09/2004 to 10/2006Office Manager IIINational City Bank | City, STATE,
Drove the branch franchise to lead the local market with significant increases in market share, through 25-30% outbound sales calls with existing and non-existing small business owners
Empowered team to provide a high level of quality sales, customer service and retention through sound service decisions and high operational standards.
Responsible for presenting National City deposit and lending products to existing and non-existing small business owners:
Supervised and trained all lending associates with the sales and lending products
Conducted weekly home equity loan/line call nights
Education
Expected in Bachelor of Science | Marketing/ManagementMorris Brown College, Atlanta, GeorgiaGPA: Marketing/Management (Morris Brown College), Bachelor of Science. Atlanta, Georgia: May, 1998
Expected in 1994 | College of Business, (University of Cincinnati), Cincinnati, OhioGPA: College of Business, (University of Cincinnati) Cincinnati, Ohio: 1993-1994
Accomplishments
Earned Customer Service Award in 2009 for 95% or better on customer survey
Professional Affiliations
Project Manager for Duke Energy Hiring Initiative at the Greater Cincinnati Urban League. Have the opportunity be heavily involved with Duke Energy Lineman Management & Human Resource Team on how to investigate a more diverse workforce in their entry-level Lineman position
Skills
Customer Service, Receptionist, Retail Sales, Sales, Accounts To, And Account, Audit, Award, Brand Marketing, Cash, Consumer Products, Credit, Metrics, Operations, Paying, Security, Coaching, Interviewing, Networking, Marketing, Budgets, Case Management, Mentoring, Program Manager, Recruiting, Relationship Building, Training, Home Equity, Lending, Market Share, Office Manager, Sales And, The Sales, Budget, Conflict Management, Project Manager
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