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interim director of human resources resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I have a passion for human resources and have 20 years of experience collaborating with my customers to resolve a variety of challenges. I'm a compassionate visionary who is always striving to improve while fostering a leadership style centered around respect and honesty.

Skills
  • Human resources management
  • Human resources policies
  • Human resources understanding
  • Human Resources oversight
  • Human resources standards
  • Human resources operations
  • Human resources strategy
Experience
Interim Director of Human Resources, 07/2019 - Current
Tyler Technologies Delaware, OH,

Direct all programs and activities of the Human Resources Department.

  • Successfully collaborated customers to resolve a variety of human resources challenges, including, employee/labor relations, ADA, recruitment, classification and compensation, Workers' Compensation, benefits, payroll, training, and policy development.
  • Achieved cost-savings by developing functional solutions to benefits and payroll administration.
  • Improved recruitment outreach and diversity leading to a more highly qualified work force by streamlining operations through automation.
  • Improved operations by working with team members and customers to find workable solutions to a variety of complex human resources matters.
  • Revised policies and procedures and training requirements to ensure compliance with applicable laws, rules, and regulations.
  • Successfully negotiated labor contracts, side letters, and resolved grievances.
  • Recognized by management for providing exceptional customer service.
Human Resources Manager, 07/2019 - 07/2019
Tyler Technologies East Orange, NJ,

Managed all programs and activities of the HR Division.

  • Strengthened and enhanced processes for managing complaints by offering policy guidance advice and conducting thorough investigations into incidents and concerns.
  • Reduced workers compensation claims by implementing strong return to work policy.
  • Reduced discrimination and harassment risks by developing new policies and implementing training for all employees.
  • Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
  • Launched innovative incentive program to maintain low turnover rate despite highly competitive market.
  • Negotiated collective bargaining agreements with labor unions within budget parameters.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
Human Resources Manager, 04/2008 - 07/2012
County Of Sacramento City, STATE,

Provided human resources services for 20 County Departments, and 2,000 employees.

  • Boosted staff morale by resolving personnel and management inquiries on a variety of employee relation issues.
  • Executed integrated recruiting campaign across multiple media channels.
  • Fostered positive employee attitudes toward organizational objectives through effective orientations and training.
  • Reduced discrimination and harassment risks by effectively investigating internal and EEOC charges for corrective action.
  • Negotiated collective bargaining agreements with labor unions, and provided guidance to Departments to resolve grievances.
  • Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
  • Projected employment needs and devised strategies to meet targets.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
  • Maintained compliance with all local, state and federal laws, as well as established organizational standards.
  • Created succession plans and promotion paths for all staff.
Sr. Personnel/Personnel Analyst, 06/2000 - 04/2008
County Of Sacramento City, STATE,
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Developed processes and metrics that supported achievement of organization's business goals.
  • Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
  • Optimized processes by training employees to apply industry best practices and observe all protocols.
  • Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
Education and Training
Bachelor of Science: Organizational Communication, Expected in 01/1993
-
California State University - Sacramento - Sacramento, CA
GPA:
Status -

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Resume Overview

School Attended

  • California State University - Sacramento

Job Titles Held:

  • Interim Director of Human Resources
  • Human Resources Manager
  • Human Resources Manager
  • Sr. Personnel/Personnel Analyst

Degrees

  • Bachelor of Science

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