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Intelligent Human Resources Professional with a demonstrated record of accomplishment in aligning HR strategies with organizational goals and standards. Research-oriented and attentive with a respectful and resilient approach. Looking to apply 10+ years' experience to a challenging new position in Human Resources. An active member of the Society of Human Resource Management (SHRM).
- Managing Human Resources
- Components of Workplace Compensation
- Performance Management
- Employee and Labor Relations
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- Training and Development (ADDIE Model)
- Fundamentals of Employee Benefits
- Strategic Talent Acquisition
- Workplace Ethics
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Independent Human Resources Consultant, 01/2020 to Current
Ascensus – San Diego, CA,
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions, and industry-standard salary ranges.
- Devised hiring and recruitment policies for 100+ employees.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures related to COVID-19.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
- Designed leadership development programs to monitor employee relations and increase retention.
- Facilitated organizational development initiatives to conduct performance management and talent assessment.
- Knowledgeable of processes and practices that support workforce diversity promoting the culture of fairness and building employee commitment.
Client Relationship Manager, 02/2020 to 05/2021
West Hills Community College District – Huron, CA,
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering discounts on enrollments as last resort to maintain customer satisfaction.
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
- Researched issues and made quick decisions to achieve efficient and effective resolutions.
- Captured high-profile Palliative Chaplaincy account with $100,000 in annual revenue.
- Liaised with sales, marketing and management teams to develop best practices and accomplish shared objectives.
- Surpassed monthly sales targets 98% consistently and maintained solid top sales rankings.
Business Instructor, 04/2013 to 06/2016
Aspen Skiing Company, L.L.C. – Aspen, CO,
- Instructed adult students through in-person lectures, discussions, and demonstrations in Human Resources, Employment Law, Business Basics, accounting, business calculations, and customer service.
- Shifted between informal and formal methods of teaching to create a multi-layered web of learning, incorporating experiments, practical activities, discussions, and projects into lessons.
- Offered career assistance to students by conducting mock interviews, providing relevant job opportunities, and teaching networking skills and strategies.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural, and social learning modalities for adult students.
- Stayed abreast of developments within Business Administration to improve curriculum, develop new research and share with colleagues and students
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
- Served on academic and administrative change management committee focusing on institutional policies, departmental matters, and student engagement
- Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
Human Resources Manager, 12/2002 to 12/2012
Danaher – Long Island City, NY,
- Established a human resources department of 3 team members and various functions
- Effectively liaised between senior management and employees to maintain and improve company-employee relations.
- Researched, recruited, staffed, onboard, and trained new hires according to the needs and company budget.
- Ensured compliance with company's directives, regulatory concerns, and health and safety protocols.
- Administered payroll, company benefits, corporate benefits, and team building.
Sales Training Manager, 01/1998 to 11/2002
The Hartford PLIC – City, STATE,
- Onboarded, trained and mentored new sales team members to facilitate uniform standard of performance
- Trained sales team members on use of proprietary CRM system to enable documentation of customer interactions
- Conducted weekly sales team meetings to review progress toward sales goals and discuss emerging opportunities
- Updated procedures for ATT to increase productivity and maximize amount of time of each sales call
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Exceeded sales goals by 92% using consultative and value-driven approach
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations
- Built sales forecasts and schedules to reflect desired productivity targets
MBA: Business Administration And Management, Expected in 05/2012
University Of Phoenix - San Diego,
GPA:
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