human resources senior payroll clerk resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Focused and professional Human Resource and Payroll specialist experienced in office management and staffing support. Talented at training new hires, managing employee files and screening potential employees. Adaptable and willing to go extra mile and learn new tasks.

  • New hire orientation
  • Affirmative Action compliance
  • Personnel records maintenance
  • Assessing performance
  • Hiring and retention
  • Compensation/payroll
  • Administrative skills
  • Customer service
  • Conflict resolution
  • Basic math
  • Team management
  • Clerical
  • Training & Development
  • Microsoft Office
Human Resources/Senior Payroll Clerk, 03/2016 to Current
Autonation, Inc.Winter Park, FL,
  • Prepared new hire packets and termination documentation for human resource department.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Sorted personnel files, maintaining alphabetical, index and cross-referenced information electronically.
  • Processed weekly payroll and updated addresses and benefit deductions in payroll system.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Completed HRIS entry transactions for new hires, terminations, transfers and promotions.
  • Coordinated benefit open enrollment, benefits fair and wellness programs.
  • Submitted monthly, quarterly and weekly reports to [Job title] to track mandatory requirements.
  • Partnered with IT department to create streamlined onboarding process for new hires.
  • Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.
  • Assisted with administering employee benefit programs and worker's compensation plans.
  • Verified previous employers and other references to determine applicants' employment acceptability.
  • Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
  • Conducted candidate interviews to gain additional insight into professional background and skill set.
Internet Sales Representative, 02/2014 to 03/2015
Clubcorp Club Operations, Inc.Marvin, NC,
  • Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
  • Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
  • Exercised proper qualification skills to convert leads in to genuine sales opportunities.
  • Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
  • Organized internet leads geographically, chronologically or by product line to optimize distribution to sales staff.
  • Engaged in timely customer communication to resolve issues and identify sales opportunities.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty.
  • Developed effective sales strategies to enhance customer satisfaction and boost sales.
  • Developed clear, concise and visually appealing virtual presentations of products and services.
  • Scheduled solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals and service and parts purchasers.
  • Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
  • Educated clients on business opportunities to facilitate improved market outcomes.
  • Delivered updates to management team on pipeline and sales forecasts.
Server, 02/2009 to 01/2014
The Rusty RudderCity, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Documented food orders and ran items to guest tables in dining room.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Provided timely checks on guest needs and brought requests.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Handled special customer requests for separate checks and menu substitutions.
  • Calculated charges, issued table checks and collected payments from customers.
  • Relayed orders and special requests to cooks.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Inventoried food supplies to determine needs and replenish stations.
  • Increased sales of high margin menu items through effective upselling.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
  • Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
  • Observed eating patterns of residents to record proper nutrition during meal times.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Designed emergency protocols to enhance customer and worker safety.
Education and Training
High School Diploma: , Expected in 06/2005 to West Mecklenburg High School - Charlotte, NC
Associate of Arts: Cosmetology Education, Expected in 07/2012 to Regency Beauty Institute - Charlotte, NC

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Resume Overview

School Attended

  • West Mecklenburg High School
  • Regency Beauty Institute

Job Titles Held:

  • Human Resources/Senior Payroll Clerk
  • Internet Sales Representative
  • Server


  • High School Diploma
  • Associate of Arts

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