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Human Resources Representative Resume Example

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HUMAN RESOURCES REPRESENTATIVE
Professional Summary

Decisive Human Resources Representative performs highly responsible personnel management duties requiring advanced personnel skills and techniques in major functional areas of HR. Establishes and maintains effective working relationships with various operating units to effectively accomplish recruitment, employee records, benefits and management development and training tasks. Consistently exercises initiative and independent judgment and skilled at building and managing interpersonal relationships at all levels to objectively coach employees through complex, difficult and emotional issues.

Work History
Sacramento Urgent Care. Sacramento, CAHuman Resources Representative | 06/2020 - Current
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
  • Operated as key business partner to employees, managers, directors and senior leaders to promote HR practices and strategies and enable delivery of specific, measurable business goals.
  • Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in .
  • Worked closely with functional experts in HR to optimize and shape programs for needs of client groups.
  • Spearheaded recruiting activities by representing company at job fairs, drafting offer letters, initiating background checks and conducting orientations.
  • Collaborated with local, state and federal agencies to secure hiring and training assistance.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Oversaw all HR payroll needs for 65 employee operations.
Ford . Dixon, CAOffice Management Assistant | 08/2019 - 03/2020
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Managed over 500+ calls per day
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Compiled company information and related material and distributed it to candidates.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Executed record filing system to improve document organization and management.
  • Verified accuracy of business records by consistently updating customer information.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Old Navy . Solano County , CARetail Store Manager | 10/2018 - 02/2019
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Completed and continued to hold over 30 credit application each day
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Submitted orders for new inventory.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Optimized store displays and appearance via strategic merchandising.
  • Trained new employees on proper protocols and customer service standards.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Resolved customer service issues promptly.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Increased profit by streamlining operations.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Skills
  • Service Management
  • Sales expertise
  • Inbound and Outbound Calling
  • Medical terminology knowledge
  • Administrative support
  • Medical Office HR Representative:
  • Documentation and control
  • Bookkeeping
  • Business administration
  • Database administration
  • Staff Management
  • Supervision
  • Business operations
  • Report preparation
  • Complaint resolution
  • Account management
  • Recordkeeping strengths
  • Money handling
  • Policy and procedure modification
  • Workflow planning
  • Payroll and budgeting
  • Scheduling
  • Presentation design
  • Problem resolution
  • MS Office
  • Team management
Education
Sierra CollegeRocklin, CAExpected in 06/2021Associate of Science: Double Major in Science And Business
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Resume Overview

Companies Worked For:

  • Sacramento Urgent Care
  • Ford
  • Old Navy

School Attended

  • Sierra College

Job Titles Held:

  • Human Resources Representative
  • Office Management Assistant
  • Retail Store Manager

Degrees

  • Associate of Science : Double Major in Science And Business

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