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Human Resources / Receptionist Resume Example

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HUMAN RESOURCES / RECEPTIONIST
Professional Summary

Versatile Receptionist offering 4 years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Knowledgeable about security, service and clerical requirements. Accustomed to balancing high-volume inquiries with administrative needs for 4-member staff.

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 2 in the development of Do not Drive High, Fort Lewis College Students.
  • Supervised team of 2 staff members.
Skills
  • Office administration
  • Spreadsheet management
  • Transporting Files
  • Program Files Maintenance
  • Organizing Mail
  • Faxing Paperwork
  • Document Conversion
  • Correspondence Handling
  • Process optimization
  • Meeting minutes
  • Highly responsible
  • Highly reliable
  • Customer service skills
  • Communicate well with others
  • Handling large amounts of money
  • Cashier
  • Closing
  • Customer service
  • Customer service skills
  • English
  • Spanish
  • Phones
Work History
08/2019 to 08/2020Human Resources / ReceptionistFort Lewis College | Durango, CO
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Maintained and scheduled complex calendars.
  • Organized new employee orientation schedules for all new hires.
  • Worked in the front and in the back of the office.
  • Good at communicating with people that came into the office and asked questions.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
08/2016 to 08/2020Administrative AssistantAction Property Management | Durango, CO
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Built client loyalty and retention by delivering excellent experiences in the office or on the phone.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Monitored Action Property Management's work calendar and scheduled appointments, meetings and travel.
  • Answered phones with multiple lines.
  • Good talking skills on the phone.
  • Took down work orders that needed to be done to the property and then gave that to the owner of that property.
  • Handled money that was given to me for applications fees.
  • Worked under pressure the majority of the day.
07/2015 to 10/2016Walmart/ Cashier & Customer ServiceCamino Del Rio | Durango, CO
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
05/2016 to 08/2016Sales AssociateRue21 | Durango, CO
  • Maintained records related to sales, returns and inventory availability.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
Bachelors | Public Health EducationFort Lewis College, Durango, CO
  • Minored in Criminology and Native American Studies
  • Awarded Engaged Leader in the National Honors Society
  • Received Finish and Focus, Moniker and First Generation Scholarships
05/2016Durango High School / GraduateDurango High School, Durango, CO
Additional Information
  • AWARDS: The National Society of Leadership
  • AWARDS: Success National Award of Engaged Leadership
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Resume Overview

Companies Worked For:

  • Fort Lewis College
  • Action Property Management
  • Camino Del Rio
  • Rue21

School Attended

  • Fort Lewis College
  • Durango High School

Job Titles Held:

  • Human Resources / Receptionist
  • Administrative Assistant
  • Walmart/ Cashier & Customer Service
  • Sales Associate

Degrees

  • Bachelors | Public Health Education
    05/2016 Durango High School / Graduate

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