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Human Resources Receptionist Resume Example

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HUMAN RESOURCES RECEPTIONIST
Professional Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Skills
  • Customer and client relations
  • Office administration
  • Sorting and labeling
  • Database administration
  • Business operations
  • Professional demeanor
  • Mail handling
  • Transcription and dictation
  • Documentation and reporting
  • Security awareness
  • Correspondence distribution
  • Multi-line Telephone Systems
  • Staff Management
  • Scheduling
  • Problem resolution
  • MS Office
  • Organization
  • Relationship development
  • Customer service
  • Supervision
Work History
Human Resources Receptionist, 07/2019 to Current
Bridgestone Americas Tire Operations LLC – Wilson, NC
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Scheduled office meetings and client appointments for team of 10 professional Human Resource Representatives.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Collected, sorted, distributed and sent mail and packages.
  • Kept records in TPI to maintain Employee records by entering and updating information.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Set appointments for Human Resources employees.
  • Provided clerical support to over 1800 company employees by copying, faxing and filing documents.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Assisted over 100 teammates, vendors, and individuals via phone each day.
  • Resolved teammate problems and complaints.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
Shipping Supervisor, 09/2014 to 01/2019
Buyer's Direct, Inc. – Elm City, NC
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Maintained positive relationships with representatives of UPS, FedEX, and USPS shipping companies.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Supervised shipping team of 10 employees.
  • Handled high-volume paperwork and collaborated with the accounting department to resolve invoicing and shipping problems.
  • Inspected loading operations for improvements in efficiency and safety.
  • Managed shipping and receiving activities for company with over 10,000 orders processed daily.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Maintained accurate records in Quickbooks, including materials weights, bill amounts and identified variances.
  • Determined most cost-effective procedures and routes for shipments.
  • Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
  • Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
  • Worked with sales managers to drive and monitor sales prospecting.
  • Operated forklifts, lift trucks and hand trucks to move items around warehouse.
  • Pulled, verified and packaged items for shipment.
  • Monitored and reported on transportation costs and ensured shipping documents were properly filed.
HBC Assistant, 02/2014 to 02/2016
Food Lion – Wilson, NC
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Organized all new hire, security and temporary paperwork.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Compiled company information and related material and distributed it to candidates.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Offered departmental administrative support.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
Education
Architectural TechnologyNash Community College - Rocky Mount, NC
Associate of Arts: Paralegal Technology, Expected in 12/2020
Wilson Community College - Wilson, NC
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Resume Overview

Companies Worked For:

  • Bridgestone Americas Tire Operations LLC
  • Buyer's Direct, Inc.
  • Food Lion

School Attended

  • Nash Community College
  • Wilson Community College

Job Titles Held:

  • Human Resources Receptionist
  • Shipping Supervisor
  • HBC Assistant

Degrees

  • Architectural Technology
    Associate of Arts : Paralegal Technology , Expected in 12/2020

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