human resources people lead resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel with any company. Dedicated to being professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Human Resources Management Systems
  • Orienting New Employees
  • Employee Appraisals
  • Work Complaint Handling
  • Recruitment Management
  • HR Metrics
  • Employee Orientation
  • Employee Hiring
  • Daily Timekeeping
  • Personnel File Management
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Productivity Performance
  • Overseeing Employees
  • Managing Files and Records
  • Shrinkage Prevention
  • Work Prioritization
  • Verbal and Written Communication
  • Policy Enforcement
  • Issue Resolution
  • Positive and Constructive Feedback
  • Leading Team Meetings
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Correcting Discrepancies
Work History
Human Resources (People Lead), 08/2015 - 11/2021
Hearst Communications Winter Park, FL,
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Oversaw hiring, staffing, and labor law compliance.
  • Updated HR database with new employee information, changes in benefits and other details.
  • Prepared new hire letters, employee contracts and corporate policies.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Organized company-wide events designed to boost employee morale.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training new employees.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Developed succession plans and promotion paths for staff.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
  • Addressed and resolved general payroll-related inquires.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
  • Coordinated meetings, developed meeting content and presented human resources law updates.
  • Entered personnel and subcontractor data into central database.
  • Edited job position announcements before authorizing post.
  • Networked with local community colleges to leverage resources.
Zone Manager, 03/2015 - 08/2015
Walmart 1206 City, STATE,
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Answered constant flow of customer calls with minimal wait times.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Electronics Department Manager, 04/2006 - 02/2015
Walmart 1206 City, STATE,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Led and developed management team of ten associates.
GED: , Expected in
Rosenwald Adult Education - 2611 Dayton Street,
Status -

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Resume Overview

School Attended

  • Rosenwald Adult Education

Job Titles Held:

  • Human Resources (People Lead)
  • Zone Manager
  • Electronics Department Manager


  • GED

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