Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

HR Assistant with 2 years of human resources experience. Adept at onboarding procedures, recruitment strategies and payroll processing. Proven history of reliability and assertive, yet personable nature.

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Driven Human Resources professional offering 2-year career history in HR roles. Superior technical and communication skills. Solid background in assessing, training and inspiring new employee personnel.

Ambitious HR Assistant with over 2 years of experience in diverse technical, clerical and administrative office duties. Highly skilled in time management, HR policies and appointment setting.

Dedicated HR Payroll Clerk with successful background as first point of contact for employee-related issues. Adept at successfully solving complex problems. Knowledgeable of employee benefits packages including insurance, retirement accounts and employee assistance programs.

Flexible and educated HR Assistant with 2 years of experience in human resources. Advanced knowledge of HR principles and procedures. Well-versed in processing hiring and exit paperwork and maintaining accurate files.

Attentive Human Resources Clerk with 2 years of clerical experience in fast-paced environment and practical working knowledge of human resources activities. Demonstrates strong interpersonal and excellent verbal and written communication skills to confidently interface with public and deal effectively with questions or concerns. Establishes and maintains productive working relationships with co-workers and officials while preserving high level of confidentiality required in HR environment.

Well-organized Human Resources professional bringing 2+ years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining efficiency in HR administration, payroll and recruiting. In-depth knowledge of ADP with skill in records management.

Service-oriented HR Assistant with excellent academic performance in human resources and administration.

  • Customer and client relations
  • Office administration
  • Database administration
  • Documentation and reporting
  • Correspondence distribution
  • I speak and write English and Spanish

  • Mail handling
  • Scheduling
  • Sorting and labeling
  • Multi-line Telephone Systems
  • Security awareness
  • Transcription and dictation
  • Staff Management
  • Travel planning
  • Professional demeanor
  • Business administration
  • Basic math
  • Maintenance & Repair
Work History
Human Resources Payroll Clerk, 12/2018 - 03/2020
Shangri-La Albany, OR,
  • Processed and accurately recorded HR entry transactions, including new hires, terminations, transfers and promotions in to adp.
  • Managed employee exit interviews and paperwork.
  • Improved traceability by creating organization systems for records, reports and .
  • Maintained and scheduled complex calendars.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Assisted with on-boarding process of new hires.
  • Improved data collection accuracy by submitting account information with no errors.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
  • Answered and directed 6 outbound and inbound phone calls per day.
  • Answered and directed 7 outbound and inbound phone calls per day.
Medical Office Manager's Assistant, 02/2015 - 10/2018
Ntirety, Inc. Houston, TX,
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Mentored 12 member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing .
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assessed job applications and made hiring recommendations to bring in top candidates
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance
  • Assisted with regulatory issues.
  • Collaborated with assistants and 2 doctors to prepare and set up rooms with adequate supplies and equipment.
  • Enhanced office efficiency by handling 80+ callers per day.
  • Increased office productivity by transcribing daily meetings and appointments and implementing organizational systems for documents.
Medical Office Administrative Assistant, 07/1998 - 12/2007
Obgyn Diagnostic Center City, STATE,
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
  • Called patients to confirm scheduled appointments day in advance.
  • Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Completed billing and coding duties to handle submitted claims.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Scheduled surgeries for multiple surgeons and booked operating rooms.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Managed financial documentations such as expense reports and invoices.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Prepared and maintained accurate digital health records for patients.
  • Developed and managed accurate and confidential patient records.
  • Organized patient files and streamlined operations to improve efficiency.
  • Prioritized incoming patients by degree of injury or illness.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Reviewed physician letters and corrected grammar and spelling errors.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Communicated with patients regarding payments on outstanding accounts.
  • Completed and filed financial documentation for accounting purposes.
  • Advocated for patients through conversations with insurance representatives.
  • Provided educational documents and pamphlets to patients.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Maintained current and accurate medical records for over 300 patients.
  • Kept organized documentation of prescription refill information for office of 2 physicians.
Office Manager, 01/2008 - 12/2014
Eiber Radiology City, STATE,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Employed interpersonal communication when leading cross-divisional teams.
  • Sourced vendors for special project needs and negotiated contracts.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Maintained computer and physical filing systems.
  • Coached new hires on company processes while managing 30 employees to achieve maximum production.
  • Created reports and presentations.
  • Received, screened and routed incoming calls.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Met challenging quotas for productivity and accuracy of work.
  • Completed bi-weekly payroll for 38 employees.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Handled all incoming business and client requests for information.
  • Recruited, hired, trained and supervised staff of 38 and implemented mentoring program that offered positive employee engagement.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Designed marketing brochures and wrote website copy.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Coordinated fundraising events, overseeing management of volunteers, vendor relations and publicity to increase community outreach and awareness.
  • Verified 38 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Managed 38-employee office, supervising workers and enhancing productivity and efficiency.
  • Organized and managed program development from conception through successful execution.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Arranged corporate and office conferences for company employees and guests.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using ramsoft software.
  • Supervised and led team of dental hygienists and support staff of 38.
  • Completed bi-weekly payroll for 38 employees.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using ramsoft software.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Developed internal requirements which complied with ramsoft standards to minimize regulatory risks and liability across program.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Transcribed dictated files and video recordings.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for sstaffing.
  • Developed standard operating procedures for all administrative employees.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Developed manual providing information on community resources across county available to families and children.
  • Managed 38-employee in medical office, supervising workers and enhancing productivity and efficiency.
  • Verified 38 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Supervised and led team of dental hygienists and support staff of 38.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team .
High School Diploma : Phlebotomy, Expected in 06/1998
Hialeah High School Adult Education Center - Hialeah, FL

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended

  • Hialeah High School Adult Education Center

Job Titles Held:

  • Human Resources Payroll Clerk
  • Medical Office Manager's Assistant
  • Medical Office Administrative Assistant
  • Office Manager


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: