Highly efficient Human Resource/Payroll Administrator offering 20 years
of administrative experience in fast-paced and challenging environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting and employee records management. Adept in benefits administration and payroll management.
· Assist the Sales Director in obtaining customer satisfaction by performing clerical and administrative duties
· Answer all incoming phone, email, and in person inquires relating to group sales and events
· Maintain well documented, accurate, organized, and up to date filing management
· Manage the events as they take place to ensure flawless execution of customer expectations
· Keep all departments informed of bookings and reservations; communicate needs of the clients so all departments are prepared to meet the needs of the client
· Negotiating and closing sales as they relate to customer use of our event/meeting space, guest rooms, and other hotel amenities
· Enter new accounts, contacts and bookings into Delphi software when group blocks and/or events have been contracted
Director of Childcare Services
· Responsible for day to day operation of full day childcare program
· Supervise and staff four departments including ten full time employees and over sixty part time employees
· Human Resource responsibilities included payroll processing, recruitment, resume/application review, interviewing, reference checks, complete all new hire paperwork, conduct new employee orientation, explanation of benefits, training, performance evaluations, and employee issues
· Administrative duties included maintaining highly confidential staff files in accordance to the PA State regulations including Child Abuse, PA Criminal Record, physical, and required qualifications and trainings, staff schedules, field incoming calls and emails, order supplies, data entry, promote childcare services to increase enrollment, provide information and facility tours to prospective families, and enroll new program participants in system
· Work with state and county agencies including Chester County Information Services, Department of Public Welfare, and Chester County Health Department to ensure compliance of regulations and proper procedures
School Age Childcare Director
· Responsible for the day to day operation of the School Age Childcare Program that operated at ten elementary schools in the West Chester Area School District
· Supervise, schedule, train, and evaluate staff of 30 part time employees
· Program promotion and retention of participants
Site Director
· Implement age appropriate activities into program
· Fill out daily attendance reports and follow up on any discrepancies
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