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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Human Resources Generalist who promotes a team-oriented and open-door environment that is conducive to a successful staff. Offering 10 years of experience and knowledge in training, orientation and incentive program creation. Detail-oriented Human Resource Benefits Specialist with over 10 years in benefits coordination. Advocates positive relationships between employees, employers and insurance companies. Human Resource Generalist who is an expert communicator and negotiator with strong conflict resolution skills. Extensive background in recruitment and retention, mediation and records management. Capable Human Resources Generalist comfortable with taking the lead in employment protocol compliance and in anticipating staffing needs. Innovative and Entrepreneur minded professional with analytical and multitasking skills, who can get the job done and leave a legacy on an organization for years to come.


Education
University of Phoenix , Expected in Bachelors of Science Degree : - GPA :

Business Management - Graduated June 2010

Accomplishments
  • Managed the training for the SAP implementation for a $600 million dollar business unit.
  • Successfully decreased staff turnover by 75% in 12 months.
  • Developed departmental handbooks and continuity documents that presented criteria on how to navigate various departments and processes.
  • Revamped the orientation process for all new hires, which was implemented company-wide.
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Successfully managed human resources office in the absence of the Assistant Superintendent of Human Resources, by preparing documents for board reports and working with labor union officials to handle any open disputes needing attention.
  • Established solid HR guidelines and processes in employee on-boarding, employee benefits, training, payroll and termination procedures. Facilitated on-boarding of new employees by scheduling training, answering questions and processing paperwork.
Experience
- Human Resources Generalist - Multiple Locations
, , 06/2013 - Current
  • Employee Onboarding, Employee Relations, Standard Operating Procedures (SOP), Recruiting, Payroll and timekeeping, Benefits Administration.
United States Pipe And Foundry Company, Inc. - Lead Human Resources Specialist - Multiple Locations
, , 02/2008 - 05/2013
  • Managed education with new hires regarding benefits, payroll questions, training, employee files, and human resources processes for new hires and existing employees, process drug screen tracking and verification of professional licenses for social workers and nurses, and leaves of absence request.

  • Army Substance Abuse Specialist in charge of educational and training coordination to all levels of Army Substance Abuse Program at Fort Lewis installation. Successful in database management and servicing of over 33,000 soldier’s substance abuse training and documentation in Army Substance Abuse database and local database.
  • Key player in coordinating referrals for 17 social workers and nurses for New Parent Support for the Army. This program assists military families with resources, educational opportunities, classes, community resources, and opportunities for counseling services.
  • Instrumental in marketing parent program and growing program by a 50% increase compared to the existing referral base. Managed customer case files, referrals, setup classes for instructors, and marketed programs across the installation. Partnered with other military and community agencies in building program and scout out additional opportunities for families to grow holistically. Responsible for outreach, developing, coordinating, administering, and implementing projects as the program required.
  • During peak deployments periods for the Army, was medical representative responsible for medical briefings of soldiers returning from deployment. Briefed soldier on Tricare medical entitlements and benefits. Briefed over 1200 soldier during any one briefing. Managed paperwork and medical coding associated with medical activity.
  • Responsible for developing, coordinating, administering, and implementing projects as the program requires. Managed the accreditation process to launch program unity across the Army nationwide. Responsible for completing required documentation to streamline processes for the program and the program Army wide.
  • Managed 70% of the overall deployment mission of 30 employees. Team was instrumental in processing over 100K soldiers in a two year period for oversees deployments missions. Received over 400 positive soldier customer service satisfaction comments weekly; more than anyone on the installation in the two years employed with the company. Assisted in the coordination of deployments, SRP missions, rapid deployments, and processing of ROTC Cadets.
  • Determined training needs, located sources of training and plans to meet training needs, designed and presented training, and evaluated training effectiveness.
  • Army Human Resources Command - Served as the Lead for the Combat Related Compensation Administrative Support Team of 4 employees. Managed files for veterans assistance cases , managed human resources phones calls for the department along with following up with customers via email and phone when needed, prepped files to be entered into database and Combat Related Compensation System.
  • Tracked and calculated reporting statistics for the department monthly. Army Human Resources Command Awards & Decorations Analyst - Planned, organized, managed and evaluated the command unit awards program.
  • Collaborated with The Center for Military History (CMH) in order to get awards approved and processed in a timely manner. Prepared and processed Presidential Unit Citations, Meritorious Unit Citations, and Army Superior Unit Awards for all US Army units.
  • Instrumental in creating a spreadsheet via the Internet that allowed soldiers to see full history of any unit awards with published documents.The spreadsheet saved the department hundreds of labor hours for the department.This document is available to soldiers anywhere in the world via the Internet.
Ardent Health Services - Human Resources Manager
City, STATE, 2007 - 2008
  • Managed new hire process, job vacancies, and personnel actions for 200 employees including; Family Medal Leave Act (FMLA) requests, formal incentives and recognitions, employee files, selecting candidates, safety, performance evaluations, unemployment process, prescreening applicants for interviewing, administered drug screens, job postings and recruitment, prepared offer letters and on-boarding packages, trained new and existing managers on human resource processes and procedures, workman's compensation, background checks, training, new hire orientation, leave of absence (LOA), and completed the employee personnel file.
  • Collaborated with managers to determine advance in-hire or retention bonus rates for hard to fill positions. Managed discipline, leaves, and termination actions. Coached supervisors and managers on how to use performance evaluation as a motivational tool in developing and coaching employees.
Great Lakes Cleaning - Human Resources Analyst
City, STATE, 04/2005 - 2007
  • Managed successful implementation of a districtwide fingerprinting system where I conducted background checks and fingerprinting processing on site. This implementation saved the district over $100K in processing fees districtwide yearly.
  • Successfully managed 5 non-bargaining labor contracts for Benton Harbor Area Schools. I was instrumental in minimizing the grievance percentage by 50% in my first few months. My unconditional and unwavering customer service proved to be the glue that improved the culture of the district overall.
  • Oversaw collective bargaining agreement contracts for 5 labor unions including, fulfilling vacation request, calculating compensation and raises, administrative step increases, teacher and administrative certifications, and seniority list for all unions. Processed federal and state mandated reports including the EEO reports for the district. Calculated retirement compensation and eligibility, managed and organized full retirement ceremony for the district.
  • Managed certification process for professional staff of over 500 certified employees. Worked with local unions on grievances process. Minimized grievances by 70% during first year with the district. This effectiveness changed the culture of the district to a high performance work environment.
  • Instrumental as a Human Resource Analyst at Benton Harbor Area Schools in managing 5 Microsoft Access Databases which housed the school districts confidential salary information for 5 groups of employees. These databases comprised of the compensation history of each district employee. Created queries and calculated compensation within the database, which in turn was used to create payroll and salary increases for employees.
  • Recruited and selected teachers, principals, paraprofessionals, and other support staff for the purpose of filling vacant positions within the district. Managed the recruitment process by coordinating all recruiting activities within the district including job fairs, internal and external postings, employee on-boarding, negotiating salary, offer letters, and published school board reports announcing new staff.
  • Coordinated with the budget department to calculate teacher and administrator days in order to setup and calculate salary for the school year. Created Microsoft Access Database to calculate current and future salary for 650 employees including Superintendent. The database saved the school district over 300 hours in overtime over the year. Managed compensation and payroll calculations and processing for over 650 exempt and non-exempt employees.
Skills

Compensation Management, Corporate Accounting, Project Management, Personnel Management, Contract Management, Background Investigations &Amp, Fingerprinting Clearances Elementary &Amp, Secondary Education Scheduling, Executive Recruiting, Non-Collective Bargaining, Training & Development, No Child Left Behind, Interviewing, Diversity Management, Applicant Tracking Systems, Federal & State Reporting, Family Medical Leave Act (FMLA), Human Resource Management, Database Management, Performance Appraisal Plans And Policies, Benefits Management, Recruiting, Teacher Credentialing, Organizational & Structural Re-Engineering, Administrative Support, Analyst, Army, Benefits, Benefits Administration, Budgeting, Budget, Coaching, Counseling, Database Management, Database, Documentation, Email, Employee Relations, HRIS, Human Resource, Human Resources, Labor Relations, Team Building, Legal, Letters, Managing, Mediation, Microsoft Access, Word, Excel, PowerPoint, Lotus Notes, Google+, Negotiations, Next, Payroll, Performance Appraisal, Personnel, Processes, Project Development, QuickBooks, Recruiting, Recruitment, Re-engineering, Reporting, Safety, Scheduling, SOP, SAP, Spreadsheet, Staffing, Statistics, Vendor Management.


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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Human Resources Generalist - Multiple Locations
  • Lead Human Resources Specialist - Multiple Locations
  • Human Resources Manager
  • Human Resources Analyst

Degrees

  • Bachelors of Science Degree

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