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Human Resources Generalist Ii Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Logical and insightful HR professional with over 10 years of experience in leading teams. Proficient in creating, deploying and enforcing procedures, policies, regulations and programs. Driven to maximize performance, workloads, initiative and cost reduction measures. Committed to guiding HR programs focused on propelling business to peak performance.

Skills
  • HTML, (Basic CSS, and Jquery)
  • Microsoft Word, PowerPoint, and Excel
  • Oracle (Right now)
  • LinkedIn Learning
  • Cornerstone (KNet)
  • Contentful
Education and Training
General Assembly Online, Expected in : Front End Web Development - GPA :

Learned HTML, CSS, and JavaScript through hands-on projects and scenarios, and leveraged those skills to Develop interactive, responsive websites.

Thomas Edison State University Piscataway, NJ, Expected in Bachelor of Science : Human Resources And Organizational Management - GPA :
LIM College New York, NY Expected in : Fashion Merchandising - GPA :
Experience
Jabil Inc. - Human Resources Generalist II | HRBP
Chaska, MN, 06/2020 - Current
  • Partner with Senior HR Business Partner(s) and respective parts of the organization to support relevant business functions and People & Places community to build rapport, develop and execute people strategies and deliver results, serving as an expert on people processes and policies to support employees.
  • Proven ability and experience working seamlessly across multiple stakeholders and/or businesses with a variety of personalities and functional disciplines.
  • Partner with Global Head of Employee Relations to investigate and share recommendation on next steps of engagement
  • Point of Contact for all inquiries and/or guidance that came out of the Customer Care organization.
  • Demonstrated experience communicating effectively while maintaining emotional intelligence to solve various problems.
  • Train and provide consultancy on LMS admin and reporting for businesses who have LMS needs.
  • Design, develop, curate, and coordinate self- access content related to learning initiatives
  • Use both qualitative and quantitative methods to identify trends, support retention/engagement and identify strategic opportunities for Audible to provide an experience that delights our most valuable asset, our people.
  • Complete ad-hoc project and program management, such as creating internal webpages, FAQs and leading our Tuition Reimbursement program to encourage learning, awareness and simplicity within a self-service model.
  • Support the Community Education team with project-management and coordination assistance for onboarding, developing and communicating with our intern population and their managers.
  • Support and work with team members , partners, and key stakeholders to design, coordinate, and run meaningful Learning and Development and Talent Management experiences that meet audience needs.
  • Partner with HR Program Manager and lead the onboarding of the Returnship and MBA program.
  • Managed the performance management process of the Returnship program and provided coaching/guidance and direction to Senior level managers.
Aecom - Knowledge Management Coordinator
Akron, OH, 11/2018 - 06/2020
  • Supported business projects, ensuring content meets a high bar for quality and is delivered on time.
  • Worked closely with team members and stakeholders to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and internal customers to find workable solutions.
  • Liaise with business groups to gather all CS relevant information for new project initiatives.
  • Maintained Audible’s high-bar for clear, concise, and trust-worthy content.
  • Used superior writing skills and extraordinary attention to detail to evaluate, uphold and implement content standards that reflect the voice of Audible.
  • Collaborated with partner teams across the business and Customer Service to ensure external and internal content is effective
  • Scoped, planned and developed customer and CS associate facing material (policies/references, emails, help content) that communicates information effectively and engagingly
Vitas Healthcare - Team Manager
Philadelphia, PA, 08/2017 - 11/2018
  • Managed a team of 17 associates (plus a Team Lead)
  • Performed data manipulation and analysis to assist with evaluating performance and identification of contact drivers
  • Written and delivered monthly, mid-year and annual performance reviews
  • Carried out team manager responsibilities in accordance with Audible policies and procedures such as motivating, rewarding, coaching, resolving conflicts, interviewing, time management and training
  • Identify, develop, analyze and/or improve processes that positively impact team performance and/or business objectives
  • Advocated for my team's self-development
Ari Network Services - Technical Support Manager
Tamarac, FL, 01/2012 - 08/2017
  • Trained and developed Technical Support Representatives
  • Daily strategic and tactical planning data analysis and reporting
  • Provided technical assistance for end-user devices and associated resources with an emphasis on customer service functions.
  • Regularly reviewed Contact Center staff performance, and recommend improvements
  • Coached staff toward meeting monthly, quarterly and annual goals in customer interaction and quality assurance.
Activities and Honors
  • Taking my daughter to her weekend activities (ie. swim class).
  • Event planning

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • General Assembly
  • Thomas Edison State University
  • LIM College
Job Titles Held:
  • Human Resources Generalist II | HRBP
  • Knowledge Management Coordinator
  • Team Manager
  • Technical Support Manager
Degrees
  • Bachelor of Science