Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Goal-oriented Human Resources Specialist with 7 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.

  • Recruitment Management
  • Work Complaint Handling
  • Candidate Searching
  • Procedure Compliance
  • Employee Relations
  • Performance Management
  • Training and Development
  • Employee Orientation
  • Benefits and Compensation
  • Policy and Procedure Writing
  • SAP, Workday, ADP, Oracle, Ceridian Dayforce, Tableau, ServiceNow understanding
  • HR Program/Project Management
Work History
Human Resources Generalist (remote), 11/2021 to Current
Pinnacle Technical Resources IncIL, State,
  • Maintained workforce over 300 manufacturing employees in Montgomery and sales employees in Roswell.
  • Created onboarding plans and educating newly hired employees on HR policies, internal procedures and regulations
  • Key contributor to training and development of new employees.
  • Maintained physical and digital files for employees and their documents, benefits and attendance records
  • Created employee engagement plans, getting necessary budget approval, and initiating activities
  • Partnered with our compensation team to conduct market analysis to determine possible updates to positions regarding pay structure.
  • Launched studies to improve alignment between components of organization and organizational framework.
  • Implemented and supervised orientation procedures for new hires.
  • Monitored HireRight to ensure compliance was cleared for new employees.
HR Employee Support Specialist/ HR Analyst, 11/2020 to 08/2021
Pinnacle Technical Resources IncKansas City, KS,
  • Achieved departmental objectives by collaborating with staff to share and implement best practices.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Processed I-9 for new employees during onboarding process.
  • Handled all issue resolution tasks and delivered technical assistance in use of SAP system.
  • Responsible and accountable for maintaining confident and sensitive information by elevating concerns, and personally following policies and procedures as defined.
  • Subject matter expert on all HRSC processes and procedures, including but not limited to transacting and troubleshooting SAP, Infor GHR to include payroll changes, personal information updates and organizational management updates.
  • Discovered and resolved complex problems that affected management and business decisions.
  • Analyzed issues and employed improvement processes.
  • Supported human resources department in areas such as people metrics, reporting, finance and analytics.
  • Analyzed large data sets to detect behavioral and operational patterns with potential to negatively impact productivity.
  • Maintained payroll information by calculating, collecting and entering data.
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using ServiceNow, SAP, and myHR.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Updated employee banking records when it was necessary.
  • Processed new hire paperwork and documents.
Human Resources Generalist (remote), 03/2014 to 09/2020
Brych Technology, LLC.City, STATE,
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Fostered teamwork environment conducive to positive dialogue across company. These efforts contributed to retention of employees.
  • Implemented and supervised orientation procedures for all new hires.
  • Documented and updated job descriptions as well as implemented wage surveys.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
  • Performed routine tasks required to administer and execute human
    resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
  • Handled employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to appropriate staff.
MBA: Healthcare, Expected in 05/2023
Florida International University - Miami, FL
Master of Science: Human Resources Management, Expected in 12/2020
Florida International University - Miami, FL
Bachelor of Science: Business Administration Human Resources, Expected in 12/2019
Strayer University - Stafford, TX
GPA: 4.0, Graduated Summa Cum Laude
  • Society of Human Resource Management
  • Member of Golden Key International Honor Society
  • Alpha Sigma Lambda Honor Society
  • Alpha Chi – National College Honor Society

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School Attended

  • Florida International University
  • Florida International University
  • Strayer University

Job Titles Held:

  • Human Resources Generalist (remote)
  • HR Employee Support Specialist/ HR Analyst
  • Human Resources Generalist (remote)


  • MBA
  • Master of Science
  • Bachelor of Science

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