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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-focused, decisive, and ambitious Human Resources Executive bringing 10+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.

Skills
  • Company Leadership
  • Onboarding, Training and Development
  • Human Resource Management Software HRMS
  • Human Resources Best Practices
  • Human Resource Information System HRIS
  • Ambiguity
  • Critical Thinker
  • Influencer
  • Verbal and Written Communication
  • Operations Management
  • Organizational Development
  • Cross Functional Collaboration
  • Performance Management
  • Problem-Solving
  • Corrective Action Planning
  • Advising Department Managers
  • Confidential Document Control
Education and Training
Cardinal Stritch University Milwaukee, WI, Expected in 01/2011 Associate of Science : Business Management - GPA :
Southern New Hampshire University Hooksett, NH Expected in Bachelor of Science : Human Resources - GPA :
Experience
Benchmark Senior Living - Human Resources Executive Team Leader
Hicksville, NY, 10/2018 - Current
  • Collaborate with business leaders to execute company strategies through plan, lead, and follow through on organizational changes.
  • Apply comprehensive understanding of Human Resources regulatory laws that provide consultative direction toward goals and objectives.
  • Boosted staffing efficiencies by 50% within first year with improved recruiting and promotion strategies.
  • Maintain HRIS system while overseeing all administrative tasks for payroll, onboarding, and new hire orientation
  • Lead a team of hourly team associates in the following areas: development, performance, and coaching
  • Identified staffing and recruiting needs while applying best practices for talent management.
  • Monitor organizational compliance with federal, state and local policies and regulations.
  • Prepare and administer annual department budget.
  • Conduct training for managers and supervisors in conflict resolution and employee management skills.
  • Strengthen and enhance processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Supervise and coordinate activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Establish measures to promote diversity and drive equal access to opportunity and advancement.
Brightview Landscapes, Llc - Insurance Manager
Columbus, OH, 02/2018 - 07/2019
  • Cross- trained and led Shared Service coordinators in their administrative job functions
  • Ensured illustrations, applications, paperwork for new accounts, existing business changes were also applicable
  • Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
  • Negotiated contract terms and rates with consumers to increase profitability.
  • Managed contract administration, maintained files, validated codes and monitored reporting.
  • Performed consistently with all quality objectives, including planning, control and optimization strategies.
  • Oversaw new business lifecycle according to organizational protocol, generating progress and closing reports for leadership and clients.
Firstservice Residential - Associate Branch Manager
Ocean City, NJ, 09/2017 - 02/2018
  • Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Ensured safe and sound banking practices including adherence to all applicable laws and regulations.
  • Educated and advised customers on Regions Consumer and Business products and services, including all loan and deposit types.
  • Reviewed applications against established parameters to determine approval, rejection or modification requirements.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Northwestern Mutual - Client Relations Manager
City, STATE, 07/2011 - 09/2017
  • Managed Client Relation Center’s operation in Memphis, TN., Jackson, TN., and Little Rock, AR.
  • Managed operational transitions initiated by changes in regulatory requirements to mitigate negative impact and ensure compliance.
  • Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Supervised and trained employees on successful selling techniques.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Created new sales and marketing strategies to drive growth.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service goals.
  • Answered clients’ questions about the purposes and details of financial plans and strategies.
  • Managed operational transitions initiated by changes in regulatory requirements to mitigate negative impact and ensure compliance.

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Resume Overview

School Attended

  • Cardinal Stritch University
  • Southern New Hampshire University

Job Titles Held:

  • Human Resources Executive Team Leader
  • Insurance Manager
  • Associate Branch Manager
  • Client Relations Manager

Degrees

  • Associate of Science
  • Bachelor of Science

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