Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

  • File and records management
  • Recruitment
  • Conflict resolution
  • Performance management systems
  • Interviewing
  • Confidentiality
  • Meeting arrangements
  • Multi-line phone proficiency
  • Office management
  • Timekeeping
  • Research skills
  • Articulate and well-spoken
  • Sorting mail
  • Travel coordination
  • Excellent communication skills
  • Scheduling
  • Excellent planner and coordinator
  • Proficient with Outlook, and Microsoft Office (Word, Excel, Powerpoint)
  • Workday
  • Salesforce
  • Oracle Netsuite
Work History
Human Resources Employee Services Representative, 11/2019 - Current
Cenergy Wickliffe, OH,
  • Provide quality customer service in response to inquiries made via phone or e-mail from Employees, Managers, HR Business Partners as well as External Business contacts.
  • Assist over 25 employees each day about their payroll issues, timekeeping issues, policy issues, etc.
  • Work efficiently to resolve and close cases accurately and timely to meet service level metrics.
  • Accurately and timely log in all cases received via phone or email into Salesforce case management system.
  • Perform research and analysis of time entry, time off, leave of absence or payroll discrepancies and process appropriate corrections relating to Workday functionality.
  • Provide explanation of employee paycheck: gross pay, net pay, taxes, deductions, W2, W4, Short Term and Long Term Incentives, etc.
  • Exhibit patience, empathy, and passionately communicate with employees about their requests.
  • Utilize Workday to view/update employee's profiles and CaseBuilder within Equifax to complete unemployment benefit claims.
  • Provide verification of employment to active and former employees as well as to third party vendors.
  • Provide guidance to hiring managers on completing a job requisition.
  • Use procedures, policies, knowledge database and other reference materials to assist in answering employee inquires.
  • Creates and documents processes into Desktop Procedures (DTP's), FAQ's and call and email scripts.
Administrative Assistant, 02/2018 - 11/2019
Tmc Environmental Grand Prairie, TX,
  • Reported directly to the Human Resources Supervisor while supporting the CEO, Vice President, Accounting Supervisor and Marketing Director with administrative tasks.
  • Point of contact for issues involving the Facility; Responsible for contacting property management to handle facility issues.
  • Provided customer service to agency employees.
  • Conducted all aspects of the job with an appropriate level of confidentiality and sensitivity to data by storing documents carefully and not disclosing confidential information except on a need-to-know basis.
  • Handled administrative functions for the CEO and Leadership Team including: answering phones, scheduling meetings and appointments, making domestic/international travel arrangements, creating correspondence, proofreading documents, coordinating internal and outgoing mail, creating and maintaining files, copying, and faxing.
  • Completed business related and personal tasks for CEO.
  • Maintained all conference rooms and print/copy rooms.
  • Maintained office supply inventory list, ordered office supplies as needed as well as ordered, maintained, and restocked perishable and nonperishable office snack items for employees.
  • Supported HR Supervisor by participating in recruitment efforts; conducting LinkedIn searches for candidates as well phone screens and preparing interview documents.
  • Planned company events that include causal gatherings and formal affairs.
  • Coordinated with vendors to ensure seamless execution of events.
  • Incorporated new cost-effective snack vendor for office snacks that provided overall healthier snacks to employees as well as increased employee morale.
  • Coordinated office move following Hurricane Harvey.
Administrative Assistant Intern, 06/2016 - 01/2018
Schulte Hospitality Group Medford, MA,
  • Reported to the Supervisory Administrative Management Specialist and supported all the agency employees with any clerical tasks needed.
  • Responsible for greeting customers entering secured federal office space with a large volume of industry visitors; determine nature and purpose of visit; and direct/escort visitors to specific destinations.
  • Cover a multiple line telephone switchboard to screen, answer, and forward calls, provide information, take messages, and schedule appointments.
  • Process incoming information requests via telephone and in person; direct customers to the appropriate points of contact; screen incoming requests for urgency/sensitivity; and appropriately escalate information to the appropriate management officials.
  • Serve as the primary point of contact for industry vendors and representatives.
  • Complete general clerical duties including data entry, operating office automation equipment, managing mail distribution, and providing customer service to an office of ~150 employees dispersed across three states.
  • Create/maintain paper and electronic filing systems for secured regulatory files and records; eliminate outdated or unnecessary materials by destroying them or transferring them to inactive storage in accordance with Federal file maintenance guidelines and legal requirements.
  • Ensure compliance with all applicable procedures, regulations, and guidelines pertaining to filing, checking out file folders, archiving, and retrieving records.
  • Help the government vehicle Fleet Custodian in tasks related to vehicle preventive maintenance, communicating with private sector service providers, and replenishing forms needed by employees to log vehicles in and out for a fleet of 21 vehicles.
  • Organize/compile information needed for new employee orientations; organize/update required documents for the renewal of employee credentials and badges; and destroy invalid credentials according to policy and procedures.
  • Prepare and fulfill routine supply requests for office personnel.
  • Organized and participated in office fundraising activities to support various charities, office initiatives, and cultural awareness programs.
  • Inputted 11K+ documents into the file management database; trained new interns on FDA policies and procedures; and helped establish a SOP for employees who normally teleworked, but who would come in to the office to work in a reserved kiosk station.
Front Desk Clerk, 09/2014 - 05/2015
University Of North Texas City, STATE,
  • Served as the primary customer service point of contact for visitors/residents and resolved questions and concerns.
  • Managed/routed incoming telephone calls to the appropriate party.
  • Accountable for tracking/updating inventories of dormitory community items using Excel; issued and tracked spare keys to residents as requested.
  • Monitored facility security cameras and verified that visitors were authorized; alerted campus police when warranted.
  • Upheld confidentiality standards for secure resident/University information.
  • Recommended that guests contact their visitor who would then escort them to their dormitory.
Bachelor of Human Development & Family Science: , Expected in 12/2017
University of North Texas - Denton, TX,

Certified Administrative Professional

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Completeness
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • University of North Texas

Job Titles Held:

  • Human Resources Employee Services Representative
  • Administrative Assistant
  • Administrative Assistant Intern
  • Front Desk Clerk


  • Bachelor of Human Development & Family Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: