human resources director and business partner resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Effective human resource professional with proven experience in Recruitment, Employee Relations, Performance Management, Coaching and Counseling, Training, Vendor Management, HRIS, Payroll Benefit, and Compensation. Adaptable and dependable, able to drive change and partner with other departments to achieve human resources objectives.

  • HRIS applications (Lawson, Ceridian, PeopleSoft, ADP, Paycom, iCIMS, Workday, Kronos)
  • MS Office (Word, Excel, PowerPoint, SharePoint, Outlook)
  • Performance Management
  • Employee Relations
  • Talent Management
  • Talent Acquisition
Work History
01/2018 to Current
Human Resources Director and Business Partner Kabafusion Ann Arbor, MI,
  • Provide strategic and tactical support and direction to the business entity leadership on HR and business-related issues: currently supporting 1000 employees.
  • Partner with business leaders in support of key people management processes such as recruiting and retaining key talent, talent development, talent review, succession planning, and salary planning etc.
  • Recommend new approaches, corrective actions, updates to policies and procedures to effect continual improvements in efficiency of department and services performed.
  • Provide day-today performance management guidance to leadership (coaching, counseling, career development, disciplinary actions, etc.).
  • Work closely with management and employees to improve employee engagement, build morale, and increase productivity and retention.
  • Assist with recruiting, training and development, compensation and benefits and other HR processes and special projects.
  • Review recruitment process to make recommendations and drive change and improvements in line with Change Healthcare Recruitment strategy.
  • Instrumental in managing two company acquisitions in less than a year for two locations.
  • Collaborated with leadership to assess and improve policies across board.
05/2007 to 01/2018
Talent Acquisition and Diversity Inclusion Manager, Employee Relations and Recruiting Manager Neighborhood Health Plan Of Rhode Island City, STATE,
  • Developed and managed all recruiting activities by implementing innovative company-wide recruiting strategies, processes and procedures.
  • Successfully implemented a new applicant tracking system (iCims) resulting in improved user and candidate experience.
  • Developed and strengthen relationships with key executives and hiring managers throughout the company.
  • Managed agency and vendor relationships for talent acquisition, as well as immigration and onboarding of non-US Perm employees.
  • Ensured that the Talent Acquisition team continuously supported the business strategy, goals, shared values, culture and philosophy of the organization.
  • Managed recruiters on and off-site in providing targeted talent pipelining campaigns.
  • Partnered with Hiring Managers to develop and implement effective sourcing strategies across the organization.
  • Created specific recruitment strategies for key talent targets such as veterans, college graduates, etc.
  • Led the company initiative that won the "Business Excellence in Diversity" award from the Providence Business News.
  • Led the annual Affirmative Action Plan development process which included: communication materials, and training to all management level employees and HR staff.
  • Provided guidance and recommendations to Department Heads on policy and standards of achievement in areas of affirmative action, equal employment opportunity and diversity initiatives.
  • Provided coaching, mentoring, and feedback to field recruiters to help ensure they were implementing talent strategies effectively.
  • Developed and managed relationships with third party vendors, recruitment agencies and staffing firms; evaluate partnerships to ensure goals and expectations are being met.
  • Managed and directed the internship program.
  • Increased the level of diversity & inclusion awareness, commitment and strategic action to attract/develop/retain diverse talent.
  • Investigated and prepare company responses to charges of discrimination filed with local, state/and/or federal anti-discrimination agencies.
  • Partnered with Recruiting on development of HR programs to support Affirmative Action and Diversity goals.
  • Oversee the compilation and reporting of required EEO and affirmative action statistics (and reports) to government agencies, including EEO1 and VETS reports.
  • Provided counsel to management and was an active business partner in support of achieving the company’s business objectives.
  • Managed the entire recruiting life cycle to include but not limited to sourcing, screening, interviewing, vendor management, advertising, and creating recruiting plans.
  • Represented Neighborhood Health Plan of Rhode Island at Job Fairs, Open Houses, and College Recruiting events.
  • Conducted investigations on issues impacting employee relations.
  • Effectively partnered with leadership to lead organization through change.
  • Provided guidance to management in the use and application of salary ranges, increase guidelines, performance reviews, and succession/development plans.
  • Reviewed employee status changes to ensure fair and equitable application of compensation, and policies and practices.
  • Ensured compliance with all employment laws and ethical guidelines.
  • Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
  • Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
02/2006 to 05/2007
Corporate Human Resources, Manager Houghton Mifflin Harcourt City, STATE,
  • Managed the entire recruiting life cycle including but not limited to sourcing, screening, interviewing, advertising, and creating recruiting plans.
  • Represented Houghton Mifflin Company at Job Fairs, Open Houses, and College Recruiting events.
  • Provided HR solutions which supported the business/strategic objectives of the client groups.
  • Communicated to both internal and external clients, regarding many different issues which directly affected employees and the business overall.
  • Maintained all necessary documentation, records and files that ensured compliance with legal and corporate requirements.
  • Supported a total of 300+ employees in multi-locations.
  • This included: The Continental United States and Overseas (Europe, Caribbean, and South America).
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
11/1999 to 02/2006
Assistant Vice President, Human Resources Recruiter/Senior Generalist Citizens Financial Group City, STATE,
  • Provided guidance, consultation and interpretation to management as it pertained to recruiting, compensation, benefits, employee relations, organization development, legal issues, and HR policies/procedures.
  • Managed the entire recruiting life cycle which included but not limited to sourcing screening, interviewing, advertising, and creating recruiting plans.
  • Provided career counseling to employees and supported organizational development.
  • Partnered with management, evaluated and made recommendations for performance improvement, as required.
  • Supported and facilitated Corporate Training and Development initiatives, to include Management Development and Diversity Training.
  • Provided support to the employment process to include both traditional recruiting methods, as well as Internet based on-line recruiting strategies.
  • Managed and resolved employee relations issues as well as assisting legal counsel with employment claims involving discrimination and harassment by conducting internal investigations, reviewing documentary evidence and interviewing witnesses.
  • Conducted recruitment activities, including job postings, career fairs and screening and interviewing applicants to build candidate pipelines and enhance company culture.
  • Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
  • Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Provided human resource generalist guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
Expected in 12/2021 to to
Master of Science: Management candidate
Emmanuel College - Boston, MA
Expected in 06/1994 to to
Bachelor of Science: Human Resource Management
Northeastern University - Boston, MA
Expected in to to
PHR: Human Resources
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Resume Overview

School Attended

  • Emmanuel College
  • Northeastern University

Job Titles Held:

  • Human Resources Director and Business Partner
  • Talent Acquisition and Diversity Inclusion Manager, Employee Relations and Recruiting Manager
  • Corporate Human Resources, Manager
  • Assistant Vice President, Human Resources Recruiter/Senior Generalist


  • Master of Science
  • Bachelor of Science
  • PHR

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