LiveCareer-Resume

human resources department supervisor resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Proactive professional with 13 years of career progression in managerial and administrative operations. Supportive partner with proven abilities to function is fast paced environment with interpersonal effectivieness, and excellent organization and communication. Ability to plan, prioritze and manage mulitiple tasks and assist with coordination of scheduling, reporting, or managing other duties as needed.

Objective Statement: Adept problem solver, supportive partner and collaborate for operational excellence. A lifelong learner who builds valuable relationships with individuals of various ethnic and cultural and socioeconomic backgrounds and who leads by example with ethics and integrity while bridging gaps betweeen management and associates. Well balanced and capable to handle fast paced environments, high volume workflow, and competeting demands.

Skills
  • Independent critical thinking, Project management Collaborative team partner Functions under stress with respect and diplomatic approach Strong communication, organization, and planning. Interpersonal effectiveness, excellent customer service, Proficient multi-tasker despite large workload, experienced worker in demanding fast paced environment, Supportive administrative functions with growth mindset Good work ethic computer skills Bi-Lingual Spanish/English Military Army Reserve
Work History
06/2009 to 12/2012
Human Resources Department Supervisor Marsden Holding Llc Fairmont, MN,
  • Assisted DHRM in improving the workplace environment through monitoring, enforcing, and informing associates of labor laws, store policies, and standards
  • Administrative and clerical functions of creating weekly store schedules for 250 associates, managed associate needs, filing, shceduling store events, meetings, and interviews. Responsible for orders for any itmes needed for store or managers
  • Positively contributed to creating all inclusive environments of respect and acceptance with use of open door policies and quick associate resolutions
  • Reinforced the importance of employee communication and relations to improve the workplace environment, to ensure cooperation, participation, and high productivity
  • Instructed and assisted with various staffing and administrative functions such as hiring, interviews, terminations, training and development, time and attendance, responding to applicants, discipline and performance evaluations, yearly reviews, coordinating pre-orientation, and setting up quarterly performance review schedules, manage instructional development and store processes
  • Collaborated with store leadership to build positive relationships and a healthy workplace environment through rewards and recognition programs, receipt and distribution of service awards and associate celebrations of appreciation
  • Implemented associate training by developing training calendars, tracking, maintaining, and inputting all
  • Encouraged sociability, product knowledge, and advancement assisting in associates development for next level positions
  • Managed store operations, employee schedules and customer service through forecasted hours for scheduling and matched customer service performance graph to provide adequate service coverage
  • Improved customer service 25%, associate benefits 40%, associate training 15%, and store morale by providing recognition and rewards
  • Coached new employees on administrative procedures, company policies, and performance standards
  • Consulted with managers and supervisors to guide on employee issues
  • Maintained and ensured understanding and awareness of company policies, employee benefits, and store processes
02/2004 to 06/2009
Expediter-Services Liaison-Dept. Supervisor The Home Depot City, STATE,
  • Ensured all individual departments, vendors, managers, supervisors, call center, project coordinator, and installers work in cooperation to provide consistent quality work and seamless customer service
  • Ensure the store, installers, and vendors work collectively to provide timely and accurate fulfillment of a product, services, merchandise, or project status
  • Identify, discuss, and clarify any concerns through proactive preparations to provide solutions to resolve issues or complaints
  • Provided clear communication and respectful discussions while maintaining positive relationships
  • Experienced leader with the ability to teach, train, and coach associates on procedures, programs, and service.
    Build positive relationships through home visits and project inspections
  • Managed time efficiently by creating a handbook for store audits and inventories
  • Maintained fiscal integrity by working weekly reports: store controllable operating profit, Balance due, weekly installed sales variances reports, and ensuring all chargebacks, trip charges, or credits are processed and issued correctly
  • Captured all markdowns, chargebacks, credits owed, and installer trip charges 100%
  • Managed time and money with performance inspections of installer warehouse, verify correct and undamaged product and location for customer orders, and upcoming installation projects
  • Maintained all vendor catalogs for accuracy in merchandise availability, and timeline
  • Responsible for all installation services and customer appointments, the follow-up to completion
01/2000 to 01/2004
Special Services Supervisor The Home Depot City, STATE,

Experienced in in-store policies, procedures, and duties related to The Home Depot SOP, inverted pyramid, values, performance management, reports, customer service expectation, handling of cash and cash transactions, and Knowledge of store layout, merchandise and install services.

Actively involved in store operations to drive sales and profitability.

Manage store level complaints or phone complaints and provide customer resolution.

Implemented training to ensure associates were equipped to handle special service desk functions including, special orders, install orders and processes, RTV process, Markdowns, Hitlist of customer orders, creating and fixing orders, conflict resolution regarding customer issue

Established training for associates by creating a rotation calendar for procedures, reports, and daily store functions, to enhance service and ensure store standards are met.

Participated in new hire interviews, round table review process, evaluations, and written reviews.

Administered performance management, recognition, and adequate training for all associates to increase knowledge and ensure quality service daily.

Led small teams of 10 in a group focused training and development, store procedures, store operations, programs, and reports to achieve structure, consistency, and improve service.

Oversee daily reports to ensure accuracy and accountability for store operations in Profit and Loss (P&L) financial statements.

Collaborated and contributed to consistent and systematic preparedness for yearly inventory maintaining and keeping accurate records and reports.

Collaborate with different departments and managers to assist in generating customer orders, assistance with issues, and finding resolutions.

Coordinate and build customer knowledge through workshops, like How too's, You can do it we can help, and features and benefits; Coordinate trainer, supplies, location, date, sign up sheet, snacks, and time allotted.

Quality analytical skills for recording, documenting, evaluating, and identifying opportunities to facilitate development on strength.

Use of professional and customer focused approach to handle customer inquiries, ensure quality customer service, and resolve issues immediately., and reports to achieve structure, consistency, and improve service.

Facilitated timely delivery of special orders and installation merchandise, to meet the customer needs, and the organizations objectives for excellent customer service.

07/1998 to 03/2000
Special Services Associate The Home Depot City, STATE,
  • Considerable knowledge of products, installation services, store programs, and operations
  • Ability to work under pressure, readiness and quickness for learning, good follow-up skills
  • Regulate customer follow-up ( order arrival, back orders, ready for pick up)
  • Document orders upon pick up, return or delivery of merchandise
  • Ability to multi-task constant continuing customer service in-store, front desk, returns, or on phone
  • Manage, distribute, and handle money, process payments, resolve customer credit card issues
  • Resolve customer issues quickly and accurately
  • Organized and coordinated merchandise pick up for customers and installers
  • Execute weekly safety issues to inform customer ex: home, fire, child, water, etc
  • Community and Volunteer work The Kids Workshop The Do-IT-Herself Workshop Paint Your Heart Out Tampa Team Depot(Kaboom)Facility remodel of veterans, schools, playgrounds, homes, and disabled The Home Shows - information booths on store services The Mac Dill air Force Base - Air shows-Kids workshop St Jude Hospital-Holiday for children Hurricane and storm safety classes Fire and home safety classes Child proofing homes-classes
Education
Expected in
B.S: Early Childhood Education Interdisciplinary Studies, International Studies
Liberty University - ,
GPA:
Expected in
Associate of Arts: Early Childhood Education
LIberty Univesity - Lynchburg, VA,
GPA:
  • Graduated cum laude
  • Majored in multidisciplinary and interdisciplinary studies
Certifications
CPR and First Aid Certified

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Liberty University
  • LIberty Univesity

Job Titles Held:

  • Human Resources Department Supervisor
  • Expediter-Services Liaison-Dept. Supervisor
  • Special Services Supervisor
  • Special Services Associate

Degrees

  • B.S
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: