human resources coordinator resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Motivating individual with over 15 years of long term care experience, skilled in working with Employees, Residents and Families. An emphasis in employee relations, and conflict resolution using coaching or mentoring techniques that assist staff in achieving specific goals or solutions. Skills such as Empathy, Curiosity and Intuition are natural abilities. Encouraging approaches for feedback, questions and support are always encouraged. Dedicated to building relationships with employees to support corporate culture and determine needed training resources. Handles complex employee needs and builds quality workforces.

  • Training and Onboarding
  • Staff Orientation
  • Facility Oversight
  • Complaints & Concerns
  • Employee Retention Strategies
  • Personnel Management
  • Enlist Volunteers, and Community Outreach Programs.
  • Regulatory Requirements
  • Census goals
  • Admissions & Marketing
  • On The Job Education & Coaching
  • Creative Problem Solving Skills
  • Resident & Staff Engagement
  • Resident & Family Satisfaction
  • Staff Development
  • Hiring and Retention
02/2021 to Current Human Resources Coordinator Aimbridge Hospitality | Clovis, CA,
  • Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Created recruitment strategies to drive interest for top prospective candidates .
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Advised leadership and personnel on driving HR policies, and business strategy implementation.
10/2020 to 01/2021 Memory Care Director/Admissions Liaison Hca | Slidell, LA,
  • Directed daily operations of the Memory Care Unit Providing Care for more then 30 residents.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and assisting with Onboarding.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Interview residents and families to obtain special and specific information to meet their needs.
  • Responsible for multiple facility mentoring, coaching with employees. Educating and Training specifically in Memory Care Programming and compliance oversight.
  • Provide Education and in servicing as needed to Support, Teaching and Coaching staff how to better serve the most vulnerable of residents.
  • Evaluate programs, Operations, and Trainings.
  • Determined stock levels needed for non-recurring, specialized items based on usage, inventory and projected depletion.
  • Monitored workflow and schedules to ensure timely delivery.
  • Ordered and stocked adequate materials to avoid shortages.
  • Determined and tracked budget expenses with accuracy and transparency.
  • Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
04/2012 to 10/2020 Assistant Administrator Denver North Care Center | City, STATE,
  • Serves as a back up to the Administrator providing as a resource on personnel matters, providing guidance, assistance and support to all supervisors and employees.
  • Conducts recruitment to include, job postings, application screening, staffing recommendations, coordination of interviewing, extending offers of employment.
  • Assisted NHA in the development and implementation of personnel policies and procedures; prepares and maintains employee files.
  • Assisted in the Onboarding process for new employees.
  • Assisted in the Development of effective Employee Orientation.
  • Assisted NHA with the budgeting process for trainings and other initiatives and activities.
  • Supervised line staff and social work department offering unique techniques to improve job performance.
  • Assisted the Administrator and maintained facility compliance, while NHA was working remotely for a year.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Conducted weekly meetings with directors and assessed any problems or situations that may need to be addressed.
  • Responsible for the oversite of grievances made by families, residents and staff.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
04/2007 to 03/2012 Life Enhancement Director/Admissions and Marketing Elk Run Assisted Living | City, STATE,
  • Developed and deepened relationships with residents and fellow staff.
  • Completed daily resident welfare checks and coordinated with facility staff to ensure resident needs were met.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Facilitated bereavement groups, and provided counseling and emotional support to help residents cope with loss.
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Responsible for grievances and concerns.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 12/1994 Associate of Science | Business And Accounting Parks Junior College, Thornton, CO, GPA:
Activities and Honors

Colorado Health Care Association Social Worker of the Year for 2019

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Resume Overview

School Attended

  • Parks Junior College

Job Titles Held:

  • Human Resources Coordinator
  • Memory Care Director/Admissions Liaison
  • Assistant Administrator
  • Life Enhancement Director/Admissions and Marketing


  • Associate of Science

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