(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Focused customer relations professional skilled in customer relationship development and employee relations. Accomplished in providing unsurpassed support to demanding customers. Meeting needs of numerous employees and offering years of experience in related roles, as well as passion for improving service, enhancing knowledge and exceeding expectations, and growing into a new role in an engaging company.

  • Staff recruiting and retention
  • Workforce improvements
  • Benefits and payroll coordination
  • Exit interviews
  • Equal opportunities facilitation
  • Recruitment strategies
  • Superb interpersonal skills
  • Company organization
  • Payroll Processing
  • Background Checks
  • Time management
  • Recordkeeping
  • Training programs
  • ADP
  • Payroll coordination
  • Complaint resolution
  • Order fulfillment
  • Shipping procedures understanding
  • Recordkeeping strengths
  • Creative problem solving
  • Data Entry
  • Staff education and training
  • Receiving support
  • Account management
  • Key holder experience
  • Medical terminology knowledge
  • Warehousing functions
  • Professional telephone demeanor
  • Good listening skills
American Institute of Medical Technology Tulsa, OK Expected in 06/2018 Associate of Applied Science : Sonography - GPA :
Wings Health Care Training Broken Arrow, OK, Expected in No Degree : CNA/CMA - GPA :
Work History
Sunrise Senior Living - Human Resources Coordinator/Customer Service Representative
Colorado Springs, CO, 01/2019 - 05/2020
  • Researched all payroll, COBRA, disability and FMLA issues.
  • Conducted background checks on candidates by obtaining information from previous employers and references.
  • Supported operations staff with new hire orientations.
  • Reviewed and confirmed that all final paid hours corresponded with timesheets.
  • Coordinated employment offers with management and extended offers to selected candidates.
  • Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Entered personnel data into central database.
  • Networked with local vocational colleges to leverage resources.
  • Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Coordinated and conducted new hire pre-interviews.
  • Addressed and resolved general payroll-related inquires.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
  • Leveraged consistent, successful strategies to meet and exceed performance goals.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
CDS Logistics/Action Temps - Custimer Service Representitive
City, STATE, 07/2018 - 01/2019
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Scheduled appointments for pick up and deliveries.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained productivity and quality standards at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Provided information about company products and services.
Eastgate VIllage - CMA/CNA
City, STATE, 08/2017 - 01/2019
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Administered medications or treatments as directed by nurse or physician.
  • Checked patient vitals such as temperature, pulse and blood pressure to stay on top of symptoms informed of changes.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
  • Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Documented all care actions by completing records and logs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine.

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Resume Overview

School Attended

  • American Institute of Medical Technology
  • Wings Health Care Training

Job Titles Held:

  • Human Resources Coordinator/Customer Service Representative
  • Custimer Service Representitive


  • Associate of Applied Science
  • No Degree

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