, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Human resources professional adept at managing project tasks requiring interaction with multiple departments. Skilled at resolving employee issues in a professional manner. lso experienced in processing emergency calls within the county to quickly dispatch law enforcement and emegency personnel. Communicated effectively with upset and irate citizens. Exercised good judgment to make sound decisions in emergency situations.
Skills
Exceptional communicator
Maintains confidentiality
Recruiting
New employee orientations
Critical thinker
Analytical
Friendly, positive attitude
Computer-based dispatch systems
Leadership
Troubleshooting
Clerical
Relationship building
Computer skills
Conflict resolution
Experience
2020 to CurrentHuman Resources CoordinatorIntercontinental Hotels Group | West Point, MS,
Managed employee onboarding, training and development, including enriching internal and external training development of both online and traditional environments.
Managed communication regarding employee orientation and open enrollment for benefits.
Created job descriptions to attract targeted talent pool within market wage range.
Worked with department managers to assess needs.
Cooperated with employees to implement company protocol, leading to policy changes.
Assessed employee performance and issued disciplinary notices.
Explained human resources policies and procedures to all employees.
Assisted customer service with inbound and outbound calls regarding all HR inquiries.
Answered employee questions during entrance interview processes.
Complied with local, state and federal laws and established organizational standards.
Assisted with recruitment strategies to drive interest for top prospective applicants.
Onboarded new staff and facilitated new hire orientation.
Ran background checks of individuals to obtain data on character, financial status and personal history.
Contacted references by phone and in person to validate information.
Reviewed appropriate records to obtain facts about individuals.
Created and submitted reports regarding background investigations, highlighting any special findings.
2017 to CurrentLead Communication OfficerConway Regional Medical Center | Greenbrier, AR,
Mentored, trained and managed team of 9 employees and offered insight and direction, helping boost overall performance.
Monitored attendance and productivity for employees by maintaining accurate and updated records.
Tracked all changes in computer system to keep records current and accurate.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Conducted employee evaluations.
Drafted disciplinary correspondence.
Maintained workplace safety by involving employees in order to maximize engagement and team morale.
2016 to CurrentCommunications OfficerWalton County Sheriff, Michael A. Adkinson, Jr | City, STATE,
Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
Maintained contact with units on assignment to deliver further assistance and support when needed.
Received and processed 9-1-1 emergency calls to dispatch emergency services.
Operated law enforcement communication equipment and NCIC database to facilitate information to department.
Assisted departments with special requests such as BOLOs.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Used radio, telephone and computer system to update first responders with new information.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
1996 to 2016Communications Officer and TrainerOkaloosa County Sheriff's Office | City, STATE,
Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
Maintained contact with units on assignment to deliver further assistance and support when needed.
Received and processed 9-1-1 emergency calls to dispatch emergency services.
Operated law enforcement communication equipment and NCIC database to facilitate information to department.
Assisted departments with special requests such as BOLOs.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Used radio, telephone and computer system to update first responders with new information.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Trained new Communications Officers.
Education and Training
Expected in 1995Associate of Arts | PsychologyOkaloosa Walton Community Collefe, Niceville, FL, GPA:
Expected in | CommunctionsUniversity of West Flori, Pensacola, FL, GPA:
Was working on Major in Communications and Minor in Journalism. Hope to return to studies in the future.
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