HUMAN RESOURCES/CUSTOMER SERVICE PROFESSIONAL Innovative, dependable, and results-proven individual with 2+ years of Human Resources and Administrative experience coupled with 5+ years of Education and, Social Services and non-profit experience. Demonstrated success in developing solid relationships at all levels by exhibiting sound judgment while promptly responding to requests with accuracy and a courteous demeanor. Self-starting, goal-oriented strategist and team player whose confidence, perseverance, and vision promote success. Executor of key initiatives to drive institutional metrics and improve organizational transparency. Challenge-loving professional with a unique combination of business acumen, interpersonal and technical skills. FUNCTIONAL KNOWLEDGE HR Administration Office Management Purchasing Payroll Employee Relations Customer Service Recruitment & Staffing Records Retention Program Management Educational Enrichment Onboarding Leave Administration Policy Compliance Training Benefits
Microsoft Office (Word, Excel, Power Point & Outlook)
*Proficient in SAP, PeopleSoft, Taleo, ADP, TEAMS, MyStaffing Pro, and ClientTrack
01/2016 to Current
Human Resources CoordinatorTHE RHODES SCHOOL － Houston, TX
Recruit, prescreen and interview candidates; check references and background checks; onboard employee from start to finish for over 80 new hires 5:1 (100 recruiter screens to 20 submissions).
Serve as the primary Human Resources contact for all employment related matters, including benefit inquiries, reviewing claims and process status changes.
Conduct new hire orientation and, responsible for processing new hires during onboarding process, including collecting paperwork, ensuring all paperwork has been completed in accordance with new hire checklist, and create new hire files.
Process terminations including drafting termination letters, collecting company assets, and collaborating with payroll coordinator to ensure timely payment of final wages to terminated employees.
Travel to and attend career/job fairs if needed and, assist with applicant tracking.
Create HR employee related term letters, FMLA designation letters and other correspondence.
01/2015 to 01/2016
Youth Program CoordinatorSTAR OF HOPE MISSION － Houston, TX
Coordinate and implement the spiritual, educational and recreational curriculum and activities for over 150 youth and families living in the shelter.
Facilitate program orientation sessions and assist youth with transition to the program.
Manage the entire registration process by processing applications and maintaining files, eligibility documentation, progress records and confidentiality.
Provide updates on youth's status, progress and follow-up information to the Manager of Children's Services and appropriate staff.
Develop lesson plan's that address spiritual issues and conduct parent conferences to discuss the youth's progress.
Maintain solid relationships with appropriate service providers/vendors to ensure successful referrals to other agencies through networking, business meetings, trainings and other such community events.
Construct and maintain monthly reports including metrics of customers served, evaluation assessments, and program activities.
Employee Relations SpecialistHARRIS HEALTH SYSTEM － Houston, TX
Assisted ER manager to manage and support over 8,300 employees on all employee relations issues.
Responded to employees' Human Resources/ Benefits related problems and issues (i.e.
COBRA, payroll, life insurance, FMLA, worker's comp, retirement plans, etc.) Interpreted and, explained health and welfare policies, disability plans, and qualified plans to employees and managers.
Performed in-depth research and problem resolution while meeting quality and service standards.
Prepared correspondence related to research and resolution of issues.
Administered leaves of absences and processed terminations.
HR RecruiterCATHOLIC CHARITIES － Houston, TX
Coordinate full cycle recruitment and selection activities, including advertising, screening, interviewing, reference verification, preparing offer letters, and on-boarding process.
Maintain employee records in accordance with company data archiving and retention policies.
Process all new-hire documentation and E-verification via SAP HRIS Database.
Manage internal and external job postings.
01/2010 to 01/2014
Program CoordinatorBE － Houston, TX
Provided academic enrichment during non-school hours through the Texas 21st.
Century grant for over 200 elementary school children grades (K-5).
Supervised 10-15 subordinates in daily execution of program sustainability of educational enrichment, physical education, college readiness, and afterschool support groups.
Managed budget and, financial oversight of program location for the duration of the program.
Executed behavior-modification strategies in the de-escalation and mediation of aggressive and hostile behavior to ensure the safety and well-being of all students.
Developed, maintained and integrated positive and professional relationships with district administrators and community partners.
Provided a broad range of HR and supervisory functions including: benefits, payroll, grievances, recruitment, trainings, performance evaluations, and coaching for subordinates.
Master of Arts (MA): CounselingPRAIRIE VIEW A&M UNIVERSITY － PRAIRIE VIEW, TXCounseling
Bachelor of Science (BS): Health EducationPRAIRIE VIEW A&M UNIVERSITY － PRAIRIE VIEW, TXHealth Education
academic, ADP, advertising, Benefits, budget, coaching, conferences, Database, documentation, drafting, employee relations, financial, HRIS, Human Resources, HR, insurance, lesson plan, letters, mediation, meetings, Excel, Microsoft Office, Outlook, Power Point, Word, networking, payroll, PeopleSoft, policies, problem resolution, progress, quality, maintaining files, recruitment, recruiter, research, safety, SAP, supervisory