Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Human Resources professional with the ability to establish genuine rapport while creating positive long term employee relationships. Self-motivated, quick learner with experience communicating with employees of diverse backgrounds. Well-organized and goal oriented with the ability to work independently. Skilled at resolving employee issues in a professional manner.

  • Staff compensation
  • New employee orientations
  • Compliance
  • HR policies and procedures expertise
  • Benefits programs
  • Payroll and benefits administration
  • People-oriented
  • Payroll administration
  • Customer relations
  • Confidential document control
  • Administer training modules
  • Staff training and development
  • Maintains confidentiality
  • Human resources audits
  • Exceptional communicator
  • Training development
  • Time and labor control
Human Resources Coordinator, 09/2019 to Current
Silk Road Medical, Inc.Macon, GA,
  • Completed onboarding and new hire orientation for all employees.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Devised training programs for new and existing employees.
  • Worked with department managers to assess needs.
  • Mentored staff through constructive feedback, performance assessments and professional development opportunities.
  • Generated employee tracking reports each month.
  • Coached and guided staff by providing constructive feedback through assessments, long-term career growth opportunities and ongoing professional development which enhanced productivity, accelerated performance and retained talented personnel.
  • Created job descriptions to attract targeted talent pool within market wage range.
  • Explained human resources policies and procedures to all employees.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Drafted department-specific employee announcements.
  • Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.
  • Assessed employee performance and issued disciplinary notices.
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
  • Helped training and development staff with all aspects of training coordination.
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
  • Designed new employee packages and sent out via mail and e-mail.
  • Created and implemented in-house employee career path program for succession planning.
  • Onboarded new staff and facilitated new hire orientation.
  • Oversaw staffing needs, performance reviews, staff development and training procedures and coaching initiatives.
  • Answered employee questions during entrance and exit interview processes.
  • Completed payroll processing from start to finish for more than 100 employees.
  • Analyzed current organizational culture to develop systemic and scalable counter measures for sustainable change.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Enhanced leadership diversity and acumen across escalations, resolutions and change management to successfully meet all service level agreements.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Managed employee onboarding, training and development, including enriching internal and external training development of both online and traditional environments.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Complied with local, state and federal laws and established organizational standards.
Customer Service Manager, 06/2016 to 09/2019
Delta Apparel, Inc.Orlando, FL,
  • Identify staff vacancies and recruit, interview and select applicants.
  • Provide current and prospective employees with information about policies, job duties, working conditions, wages.
  • Conduct exit interviews to identify reasons for employee termination.
  • Partnering with hiring managers to determine staffing needs. Screening resumes. Performing in-person and phone interviews with candidates.
Flight Attendant, 06/2014 to 05/2016
Omni Air InternationalDulles, VA,
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Helped guests locate seats and stow luggage in the appropriate locations.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Restocked and organized food, beverage and passenger items inventory.
  • Kept cabin neat, clean and professional in appearance.
  • Conducted periodic trips through cabin to monitor passenger comfort.
Front Office Manager, 03/2008 to 03/2014
SandestinSanta Rosa Beach, FL,
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Rolled out branding strategies with effective training and front-line leadership of daily operations.
  • Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the job.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Managed donations department.
  • Managed monthly bean club.
  • Managed HQ tours.
  • Day to day contact with CEO, weekly meetings.
Education and Training
High School Diploma: , Expected in 06/1999
Pleasant Valley High School - Chico, CA,

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Resume Overview

School Attended

  • Pleasant Valley High School

Job Titles Held:

  • Human Resources Coordinator
  • Customer Service Manager
  • Flight Attendant
  • Front Office Manager


  • High School Diploma

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