Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Human Resources professional with the ability to establish genuine rapport while creating positive long term employee relationships. Self-motivated, quick learner with experience communicating with employees of diverse backgrounds. Well-organized and goal oriented with the ability to work independently. Skilled at resolving employee issues in a professional manner.
Skills
Staff compensation
New employee orientations
Compliance
HR policies and procedures expertise
Benefits programs
Payroll and benefits administration
People-oriented
Payroll administration
Customer relations
Confidential document control
Administer training modules
Staff training and development
Maintains confidentiality
Human resources audits
Exceptional communicator
Training development
Time and labor control
Experience
Human Resources Coordinator, 09/2019 to Current Silk Road Medical, Inc. – Macon, GA,
Completed onboarding and new hire orientation for all employees.
Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
Devised training programs for new and existing employees.
Worked with department managers to assess needs.
Mentored staff through constructive feedback, performance assessments and professional development opportunities.
Generated employee tracking reports each month.
Coached and guided staff by providing constructive feedback through assessments, long-term career growth opportunities and ongoing professional development which enhanced productivity, accelerated performance and retained talented personnel.
Created job descriptions to attract targeted talent pool within market wage range.
Explained human resources policies and procedures to all employees.
Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.
Assessed employee performance and issued disciplinary notices.
Assisted customer service with inbound and outbound calls regarding all HR inquiries.
Helped training and development staff with all aspects of training coordination.
Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
Designed new employee packages and sent out via mail and e-mail.
Created and implemented in-house employee career path program for succession planning.
Onboarded new staff and facilitated new hire orientation.
Oversaw staffing needs, performance reviews, staff development and training procedures and coaching initiatives.
Answered employee questions during entrance and exit interview processes.
Completed payroll processing from start to finish for more than 100 employees.
Analyzed current organizational culture to develop systemic and scalable counter measures for sustainable change.
Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
Enhanced leadership diversity and acumen across escalations, resolutions and change management to successfully meet all service level agreements.
Managed communication regarding employee orientation and open enrollment for benefits.
Managed employee onboarding, training and development, including enriching internal and external training development of both online and traditional environments.
Liaised with HR management to devise and update policies based on changing industry and social trends.
Complied with local, state and federal laws and established organizational standards.
Customer Service Manager, 06/2016 to 09/2019 Delta Apparel, Inc. – Orlando, FL,
Identify staff vacancies and recruit, interview and select applicants.
Provide current and prospective employees with information about policies, job duties, working conditions, wages.
Conduct exit interviews to identify reasons for employee termination.
Partnering with hiring managers to determine staffing needs. Screening resumes. Performing in-person and phone interviews with candidates.
Flight Attendant, 06/2014 to 05/2016 Omni Air International – Dulles, VA,
Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
Served beverages and food items and provided key information about offerings to passengers during flights.
Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Offered answers to passengers' questions and resolved issues that arose during flights.
Helped guests locate seats and stow luggage in the appropriate locations.
Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
Restocked and organized food, beverage and passenger items inventory.
Kept cabin neat, clean and professional in appearance.
Conducted periodic trips through cabin to monitor passenger comfort.
Front Office Manager, 03/2008 to 03/2014 Sandestin – Santa Rosa Beach, FL,
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Rolled out branding strategies with effective training and front-line leadership of daily operations.
Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the job.
Managed customer complaints and rectified issues to complete satisfaction.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Managed donations department.
Managed monthly bean club.
Managed HQ tours.
Day to day contact with CEO, weekly meetings.
Education and Training
High School Diploma: , Expected in 06/1999 Pleasant Valley High School - Chico, CA, GPA:
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