Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly-focused and ambitious Human Resources Manager bringing [Number]+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.

  • Schools Training for all district employees.
  • Knowledge and experience referencing NEA-LC/C-SEC LC union agreements and LCPS Policy and Regulations for all staff members
  • 10+ years using Adobe Creative Suite and Microsoft Office Suite to produce electronic and physical marketing publications for businesses including LCPS or professional events.
  • 7+ years proficiency in online social media marketing campaigns, advertising, writing for outreaching up to 5,000+ prospects regarding public relations.
  • 5+ years professional photography experience for professional and extracurricular events. Familiar with computer hardware and camera equipment.
  • Accounts Receivable, Sales
  • Adobe, Scheduling
  • Advertising, Spanish
  • C, Supervision
  • COGNOS, Teacher
  • Computer hardware, Technical support
  • Content, Phone
  • Client, Troubleshooting
  • Customer satisfaction, Upgrades
  • English, Virtual Private Network
  • Financial, VPN
  • Financial analysis, Web portal
  • Grants, Workshops
  • Hiring
  • Human Resources
  • Insurance
  • Inventory
  • Leadership
  • Managing
  • Marketing
  • Materials
  • Meetings
  • Access
  • Microsoft Office Suite
  • Enterprise
  • Camera
  • Photography
  • Promotional materials
  • Proposal
  • Public relations
  • Publications
  • Recruiting
  • Reporting
  • Retail
  • RFP
03/2018 to Current Human Resources Coordinator Station Casinos, Inc. | Las Vegas, NV,
  • Direct supervision of Human Resources Specialists: duties, evaluations, attendance, discipline, training and professional development.
  • Manage LCPS online application system using the Frontline Recruiting & Hiring (AppliTrack) platform: activation/deactivation of job postings, screening of applicants, account user management, electronic paperwork and internal/external applicant technical support.
  • Oversee LCPS Teacher evaluations using the Frontline Professional Growth platform: observation domains, walkthroughs, professional development plans, and Voice NM.
  • Operate the Safe Schools Training online platform for all LCPS staff: reporting, module implementation and technical support.
  • Utilize iVision’s enterprise web portal for staff changes, maintenance, etc.
  • Schedule local, in-state and out-of-state job fairs to recruit newly qualified candidates (i.e.: Las Cruces Public Schools, New Mexico State University, University of Texas at El Paso, University of New Mexico, Western New Mexico University, Eastern New Mexico University, University of Arizona, and NM Workforce Connections).
  • Frequently reference NEA-LC/C-SEC LC union agreements and LCPS Policy and Regulations to support all staff members.
  • Knowledge and experience with LCPS Progressive Discipline, investigations and New Mexico Inspection of Public Records Act (IPRA) requests.
  • Conduct formal interviews with potential teacher, substitute teacher or substitute educational assistant candidates on a weekly basis.
  • Oversight and creation of LCPS ID Badges for all staff members using the Asure ID platform: request activation access with Technology Support Services.
  • Implement community school input meeting reports and scheduling.
  • Handle all unemployment claims and hearings as directed.
  • In charge of managing, updating all LCPS job descriptions for all departments and staff members.
  • Organize student-teacher transition meetings with directors from New Mexico State University and building Principals.
  • Build marketing/communication materials for Human Resources department events and job fairs.
  • Manage inventory of Human Resources department promotional materials: table cloths, giveaways, trinkets, prizes, etc.
  • Knowledgeable of the Request for Proposal (RFP) process.
  • Perform and handle onboarding process for staff and student teachers.
10/2013 to 08/2017 Financial Aid Advisor Hca | Derry, NH,
  • Directed an annual caseload of 500+ students regarding their Free Application for Federal Student Aid (FAFSA) and NMSU Scholar Dollar application.
  • Operated Banner to manage an average of 50 files daily and execute financial aid procedures.
  • Administered student loan borrowing of up to $150,000 while overseeing default, overpayment, and loan disbursement through the National Loan Data System (NSLDS) and the Common Origination Disbursement System (COD).
  • Advised, counseled and coached students with federal/state grants, scholarships, and work-study inquiries face-to-face and online via Skype.
  • Processed 50+ FAFSA corrections daily per the Central Processing System (CPS), adjusted Institutional Student Information Records (ISIR) and reviewed Student Aid Reports (SAR).
  • Collaborated with NMSU Admissions, Accounts Receivable, Career Services, Registrars, and Residential Housing for 5+ student orientations annually.
  • Lead FAFSA workshops for groups of 20+ high school students regionally.
  • Guided NMSU campus visits for resident (in-state) and non-resident (out-of-state) prospective students and parents.
  • Deep understanding of governmental assistance programs such as: SNAP, WIC, TANF, The New Mexico Children, Youth and Families Department (CYFD), and The McKinney–Vento Homeless Assistance Act.
  • Worked with international students and verified citizenship statuses using the U.S.Citizenship and Immigration Services (USCIS), United States Department of Homeland Security (DHS), and Internal Revenue Service (IRS).
  • Reviewed veteran and military affairs content such as the Certificate of Release or Discharge from Active Duty (DD214), Post 9/11 and, G.I.
  • Bill awards.
  • Certified in FERPA, OSHA, and HIPPA training.
11/2012 to 09/2013 National Retail Field Representative AT&T | City, STATE,
  • Partnered with Best Buy's Mobile team of 5 to advance product sales, promotions, marketing, planning, and training.
  • Assisted 10+ customers daily with new line activations, plan upgrades, phone insurance, month-to-month contact plans, and troubleshooting.
  • Presented financial analysis of sales to a team of 13 in order to improve customer satisfaction and service.
  • Retrieved customer data through AT&T's Virtual Private Network (VPN) while resolving technical issues and updating sensitive information.
  • Utilized COGNOS, AT&T One Stop, and Best Buy BEAST to complete in-store customer transactions.
  • Appointed as the designated sales liasion for 2 retail locations in Las Cruces, NM: Best Buy and RadioShack.
Education and Training
Expected in 2018 Masters of Arts | Educational Leadership Administration NEW MEXICO STATE UNIVERSITY, Las Cruces, New Mexico GPA:
Expected in 2016 Bachelors of Business Administration | Marketing NEW MEXICO STATE UNIVERSITY, Las Cruces, New Mexico GPA:
Expected in 2014 Associate of Pre | Business DOñA ANA COMMUNITY COLLEGE, Las Cruces, New Mexico GPA:
Activities and Honors
  • American Association of School Personnel Administrators (AASPA), 2018-Present
  • Student Affairs and Enrollment Management Division Advisory Board Member, New Mexico State University, 2017
  • National Association of Financial Aid Administrators (NASFAA), 2016-2017
  • Kappa Beta Delta Honor Society, 2013-present
  • Crimson Scholar Honors, New Mexico State University, 2012-2014
  • Dona Ana Community College Library and Technology Internship (2018): Banner, Canvas, ALMA, CheqRoom, Brainfuse, and Mango Languages

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