Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Talented Customer focused individual. Supports customer -facing, as well as corporate development functions of human resource department. Expert in building relationships with consumers and employees to support corporate culture and determine needs of the firm. Handles complex employee needs and builds quality workforces. Handles complex customer needs and builds quality long lasting relationships and retention.

  • Compliance
  • Microsoft Office Suite expert
  • Process optimization
  • Human resources management
  • Customer relations
  • Data evaluation
  • Ability To Lead
  • HR policies and procedures expertise
  • Exceptional communicator
  • Courteous demeanor
  • Confidential document control
  • System implementation
  • Ability To Work Independently
  • Strong Analytical Skills
  • Purchase Orders
  • Work Order Management
  • ShopClock knowledge
  • Staff training and development
  • Deadline Driven
  • Maintains confidentiality
  • Technologically savvy
  • Ability To Manage
  • Employee Relations
  • Time and labor control
  • Project management abilities
  • Financial Services
  • People-oriented
  • Problem-solving abilities
  • Preparing Reports
  • Ability To Manage
  • Invoicing
  • Monitoring
  • Experience
    06/2019 to 08/2020 Human Resources Coordinator Surterra Holdings | South Tampa, FL,
    • Conducted telephone and onsite exit interviews for all employees.
    • Liaised with HR management to devise and update policies based on changing industry and social trends.
    • Introduced in-house employee career path program to increase long-term business success.
    • Managed over 70 personnel files according to policy and federal and state law and regulations.
    • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
    • Planned, implemented, and conducted training for all technicians and engineers in telecommunications field.
    • Helped training and development staff with all aspects of training coordination.
    • Worked with department managers to assess needs.
    • Audited job postings for old, pending, on-hold and draft positions.
    • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
    • Onboarded new staff and facilitated new hire orientation.
    • Explained human resources policies and procedures to all employees.
    • Generated employee tracking reports each month.
    • Drafted department-specific employee announcements.
    • Answered employee questions during entrance and exit interview processes.
    • Completed onboarding and new hire orientation for all employees.
    • Aided senior leadership during executive decision-making process by generating daily status and maintenance activity reports that recommended corrective actions and improvements.
    • Oversaw staffing needs, performance reviews, staff development and training procedures and coaching initiatives.
    • Analyzed current organizational culture to develop systemic and scalable counter measures for sustainable change.
    • Conducted new hire orientations making new employees feel welcome and ready to succeed.
    • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
    • Designed new employee packages and sent out via mail and e-mail.
    03/2018 to 04/2019 Dental Accounts Consultant Familia Dental | City, STATE,
    • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
    • Helped change from S-Net to Teams, transferring data and double-checking for accuracy.
    • Maintained accuracy when reviewing and reconciling general ledger.
    • Coded invoices and other records to maintain organized and accurate records.
    • Gathered data and uncovered fraud, embezzlement or liabilities during auditing procedures.
    • Resolved vendor and employee inquiries about invoices and purchases quickly through research.
    • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
    • Maintained historical records by microfilming and filing documents.
    • Eliminated billing inaccuracies by reconciling 1100 accounts monthly.
    • Maintained accounting ledgers by verifying and posting account transactions.
    • Administered standard contract benefits to process pending claims for dental benefits.
    • Documented file notes clearly and concisely in [System].
    • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
    • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
    • Sent clinical request and missing information letters to obtain incomplete information.
    • Expedited payments by verifying accuracy and currency of vendor information.
    • Facilitated payment of invoices due by sending bill reminders and contacting clients.
    • Created receiving reports and updated vendor balance sheets to record accounts payable.
    • Used contract notes and processing manual to correctly apply group-specific classifications to claims.
    06/2017 to 03/2018 Customer Accounts Representative America Honda Finance | City, STATE,
    • Distributed information on accounts, insurance plans and diverse funds.
    • Worked with clients to identify optimal price and service packages.
    • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
    • Asked probing questions to determine service needs and accurately input information into electronic systems.
    • Fielded customer complaints and queries, fast-tracking them for problem resolution.
    • Escalated customer concerns, store issues and inventory requirements to supervisors.
    • Worked with team lead to develop customer service improvement initiatives.
    • Evaluated customer account information to assess current issues and determine potential solutions.
    • Set up and activated customer accounts to maintain QA satisfaction levels.
    • Consulted with customers to determine best methods to resolve service and billing issues.
    • Documented conversations with customers to track requests, problems and solutions.
    • Reviewed account and service histories to identify trends and issues.
    • Delivered service and support to each customer, paving way for future business opportunities.
    • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
    • Answered 30+ inbound calls per day and directed to designated individuals or departments.
    Education and Training
    Expected in 05/2016 Bachelor of Science | Business Administration And Management Central State University, Wilberforce, OH GPA:
    • 3.7 GPA
    • Major in Business Administration
    • Completed professional development in Business Administration Management

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    School Attended

    • Central State University

    Job Titles Held:

    • Human Resources Coordinator
    • Dental Accounts Consultant
    • Customer Accounts Representative


    • Bachelor of Science

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