Skilled leader and problem-solver with 4 year record of success overseeing administrative work. Excellent maintenance and repair abilities demonstrated in healthcare and Medical settings. Resourceful in coordinating supplies and personnel to meet any needs.
Skills
Community resource expertise
Ongoing client support
Family service plans
Status meetings
Accurate recordkeeping
Program follow-up and assessment
Customer relations
Quality control
Inbound and outbound calling
Problem-solving abilities
High-energy attitude
Courteous demeanor
Schedule mastery
Education and Training
San Francisco State UniversitySan Francisco, CAExpected in – –GED: - GPA:
United College Concord, CAExpected in – –Health Administration Concentration in Medical:Transfer Student After SFSU - GPA:
Dean's List Honoree
4.0 GPA
Experience
Fiesta Mart - Human Resources Clerk Katy, TX, 03/2021 - Current
Managed full-cycle human resource operational activities to maximize HR employee performance.
Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
Created and implemented exit and interview program process.
Facilitated strategies planning through productive partnerships with leaders.
Formulated corrective action plan through analysis of management feedback and consultation with employee.
Created compensation and benefits structures to align with market conditions and budget demands.
Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
Prepared new hire packets and termination documentation for human resource department.
Created, organized and maintained employee personnel files to keep sensitive data secure.
Coordinated benefit projects, including open enrollment, benefits fair and wellness programs.
Examined employee files to answer inquiries for assistance with personnel actions.
Coordinated training schedules and filed crucial administrative paperwork.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
A Bright Future, Inc - Service Coordinator / Case Manager City, STATE, 06/2019 - 02/2021
Supervises and develops a team of staff assigned to their case load to coordinate services so individuals are healthy and safe, and have their needs taken for their well-being.
Identifying the level of staffing and support necessary for each person assigned, including attending health & wellness appointments and ensures follow-up care and documentation in accordance with directions of health care professionals.
Provides support and training in home, work, mobility and social/recreational environments as well as managing access to generic resources.
Conducts house checks based on level of need and completes and submits house check documentation. Reviews and updates individual’s home binder documentation to ensure accuracy and compliance.
Intervenes in crisis situations, locates necessary resources and coordinates services.
Assesses and prepares quarterly (or semi-annually) reports for North Bay Regional Center regarding Individual Support and Program Plans.
Helps the individual served to develop personal goals and decision-making skills.
Manages and maintains the files of the individuals on caseload; and manages the scheduling needs of the individuals to ensure maximum allowable services are provided.
Identifies home or community health and safety hazards, provides ongoing training and documents an emergency plan in case of a crisis or natural disaster.
Provides problem solving support in social and interpersonal situations.
Assists individuals in maximizing use of community resources.
Sagebrook Assisted/Memory Care - Administrative Assistant/Care Coordinator City, STATE, 06/2017 - 06/2019
Administration support to executive director, director of sales and marketing and director of care.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Conducted market surveys and industry studies to identify need and demand for new clientele.
Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
Conducted research using various media sources to obtain relevant data for staff requirements.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
Liaised with supervisor to review cases and improve care.
Tracked and reported clients' progress based on observations and conversations.
Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
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