human resources business partner resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style. Talented in bridging gaps between labor forces and management to achieve objectives.

  • Team management, motivation & training
  • Optimizing performance
  • Managing employee relations
  • Coaching leadership
  • Legal compliance
  • Strategic Planning
  • Labor negotiations
  • Workforce improvements
  • Succession planning
  • Integrating policies
Work History
01/2006 to Current Human Resources Business Partner Ametek, Inc. | Orange, CA,

Dedicated Business Partner working closely with senior management to align human resource plans and programs with company business plan and long term strategic objectives. Previous operations experience allowed valuable insight and understanding of employee and management needs, expectations and limitations.

  • Provided HR support to over 1400 employees, managers, and executives located across 45 different sites throughout the New England region.
  • Collaborated with leadership to assess and improve company policies.
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
  • Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Achieved favorable company outcomes with labor union negotiations by using successful collective bargaining strategies.
  • Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular quarterly meetings for established employees.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Coached managers through performance reviews, terminations, disciplines, and reductions in workforce.
  • Investigated and resolved employee relations matters, including policy violations and leadership accountability issues.

09/2017 to 09/2017 District Manager Retail Data Llc | Indiana, PA,

Oversaw dining operations throughout Connecticut, playing a critical role in setting up new units and managing established units, including supervising personnel, catering management, financial accountability, labor negotiations and implementation of marketing promotions.

  • Oversaw K-12 operations in the Connecticut marketplace with total managed volume of $15 millon. Hired, trained and supervised food service directors.
  • Created and monitored individual account budgets and goals.
  • Generated annual business and action plans to continuously improve our services.
  • Established and defined company concept standards for excellence. Ensured a consistent and equitable administration of human resources policies, procedures and guidelines to facilitate employee relations.
  • Built strong client relationships through frequent client interaction and communication. Identified client needs and communicated program progress, operational challenges, and solutions to maintain effective client relationships.
  • Visited and inspected accounts to assess compliance related to marketing, concept initiatives, nutritional compliance, menuing and forecasting accuracy, team morale and training levels.
  • Ensured compliance with all HHFKA, USDA and state guidelines at each account. Assited and supported clients and food service directors during state audits.
  • Developed and cultivated new business opportunities. Assisited in transition and opening of new units.
  • Exceeded all company initiatives in profitablilty and operating standards.
01/2006 to 08/2011 Food Service Director, Hamden School District, CT Capital Senior Living | Arlington, TX,

Maintained systems and procedures for all aspects of the Food Nutrition Program with a student enrollment of over 6000, ensuring that all guidelines relating to the National School Lunch Program, Usda regulations and company processes were in full compliance.

  • Oversaw the food service operations of 11 schools, with a total managed volume of $2.5 million per year.
  • Directly managed 75 employees, including hiring, training, and performance management.
  • Maintained sound financial footing by controlling all expenses such as food and labor cost and operating expenses, while providing exceptional customer service.
  • Managed all purchasing and utilization of government commodities including processed goods.
  • Developed budgets and operational financial forecasts.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Planned and wrote breakfast and lunch menus in accordance to NSLP guidelines.
  • Successfully navigated multiple state audits with no compliance issues.
  • Hired and managed all kitchen staff.
  • Motivated staff to perform at peak efficiency and quality.
08/1994 to 06/2000 Food Service Director Ideal Management | City, STATE,
  • Developed strategies to improve food service levels for busy facility handling over 3500 meals each day.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Planned operations to effectively cover all needs while controlling costs and maximizing service.
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
Expected in to to Bachelor of Science | Hospitality Management Johnson And Wales University, Providence, RI, GPA:
Expected in to to Associate of Science | Food And Beverage Management Johnson & Wales University, Providence, RI GPA:
  • Society for Human Resource Management (SHRM) Certification
  • ServSafe Certification
  • Food Service Management Professional Certification
  • Society for Hospitality and Food Service Management

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Resume Overview

School Attended

  • Johnson And Wales University
  • Johnson & Wales University

Job Titles Held:

  • Human Resources Business Partner
  • District Manager
  • Food Service Director, Hamden School District, CT
  • Food Service Director


  • Bachelor of Science
  • Associate of Science

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