Human Resources Business Partner Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Accomplished and resourceful Senior Human Resources professional with over 15 years of progressive HR experience. Strategic HR Business Partner with successful track record in advising executive leadership and mid-level management on organizational tactics, resolutions, and programs to address business challenges. Demonstrated ability to build strong relationships and maintain a high level of client service.  Excellent communication, and interpersonal skills. Process driven and experienced in supporting a variety of client groups on talent acquisition, performance management, training, employee relations and engagement, and HR policies and related programs.
Areas of Expertise:
  • Operations Management
  • Succession Planning
  • Change Management
  • Policy Design and Administration
  • Performance Management
  • Training and Development
  • Project/Process Management
  • Employee Orientation and On-boarding
2011 to Current
Human Resources Business Partner Cox Auto Inc Miami, FL,
Recruited as part of a new team to modernize HR practices at this fast-growing regional comprehensive university with 2,000 employees. Reporting directly to the Vice President of HR, provide full scope generalist support to several client groups across business and academic areas. Advise unit and university leadership on day-to-day employee relations, policy interpretation, performance management, workforce planning, succession planning, change management, HR operations. Manage employee relations issues, investigations, terminations assuring state and federal legal compliance (EEO, FMLA, FLSA, ADA). Provide supervision and mentorship of staff. Within HR dept., SME for project/process management (PMP). Support all areas of HR in designing and documenting HR initiatives to improve clarity and communications. Assist managers in developing high performance teams. 
Accomplishments include:
  • Wrote and implemented university policy manual
  • Successfully defended a union organization attempt
  • Developed and executed key programs: separation/exit interview, orientation and on-boarding
  • Led and supported client group through reorganization (succession planning, pay banding, job descriptions), ensured continued employee engagement and productivity.
  • Facilitated training on tuition benefits, FMLA and policies. Created online employee tuition remission eligibility assessment tool.
  • Facilitated project teams.
  • Revived and enhanced defunct Work/Life Balance Program with cross-functional participation and improved offerings.
  • Serve as the human resources adviser to the Gender Equity Committee charged with ensuring compliance with a consent decree.
01/2001 to 06/2010
Organization Development Team Leader Tech Air Hutchinson, KS,
As part of the management team, consulted with leadership, providing HR guidance. Supported performance management strategies, individual coaching and development, leadership training and compensation planning. Consulted with leadership on resolution of complex employee relations issues. Worked closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
Accomplishments include:
  • Established and implemented company-wide competency models.  Integrated competency models into other HR applications.
  • Achieve Global (AG) Leadership Skills Training certified.  Facilitated various leadership and skills workshops.
  • Created online Manager’s Assistance Portal (MAP) that provided leadership with on-demand modules on relevant management topics.
  • Wrote and facilitated a customer service module specifically for the company’s affiliated health centers resulting in higher ratings on their customer service surveys, as well as decreased employee absenteeism and increased morale among administrative staff.  The program was expanded to include a “train-the-trainer” component.
04/1996 to 07/2000
HR Manager Fabricated Metal Products, Inc. City, STATE,
  • Reported directly to the President. Transformed HR from administrative role to strategic business partner through the implementation of an HRIS, a policy manual and a human resources scorecard.
  • Created a leadership development program that aligned the manufacturing and service area managers/directors enhancing leadership skills and increasing collaboration while breaking down silos between the two groups. 
  • Initiated change that reduced employee turnover by 20% in the first year.
  • Conducted analysis to address increased work-related injuries. Led to the implementation of a formal training program specific to the operation of each machine, reducing the injury rate by 70%.
  • Developed standardized job descriptions and correlating pay-banding for both manufacturing and administrative employees.
Expected in 2014
Bachelor of Arts: Liberal Studies
Quinnipiac University - Hamden, CT
3.67 GPA
Expected in
Master of Science: Organizational Leadership
Quinnipiac University - Hamden, CT
3.8 GPA
Human Resources track
Professional Affiliations
  • Senior Professional in Human Resources (SPHR), Society for Human Resource Management, HRCI (2001-present)
  • Project Management Professional (PMP), Project Management Institute (2008-present)
  • Quality Management Certification, Connecticut Quality Council, Rensselaer Polytechnic Institute (2003)
  • Senior Certified Professional (SHRM-SCP) Society for Human Resource Management (2015-present)

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Resume Strength

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Resume Overview

School Attended
  • Quinnipiac University
  • Quinnipiac University
Job Titles Held:
  • Human Resources Business Partner
  • Organization Development Team Leader
  • HR Manager
  • Bachelor of Arts
  • Master of Science