Knowledgeable Human Resources Business Partner with a caring and helpful attitude towards others. Excellent client and customer service skills in a fast-paced environment, demonstrated success in operations management, and outstanding attention to detail. Advanced skills in interviewing and candidate assessment. Dedicated team player that is adaptable, flexible, and has demonstrated ability to multitask and complete assignments accurately despite interruptions and competing demands. Desires a challenging role in a Customer Service related position to ensure each customer understands and receives their governmental benefits and entitlements.
Skills
Excellent customer service skills and the ability to resolve issues/build relationships
Detailed Oriented and Superior Organization Skills
High level of confidentiality and professionalism
Recruitment/Hiring/Onboarding/Training processes
Candidate pre-screening
Data tracking
Human resource management systems
Proficient in HRIS i.e. PeopleSoft, TIM, InfoPorte, LawLogix, CastleBranch, PeopleAdmin, Ultipro/Taleo/SAP Success Factors, and Tableau
Experience interpreting and providing consultative guidance on organizational policies and guidelines
Knowledge of Federal and State employment laws and regulations
Analytical and critical thinker to resolve issues in a timely manner
Capable of answering questions and providing assistance to a diverse clientele
Flexibility and adaptability
Optimistic and can do attitude
Experience in Microsoft Office Suite products, i.e. Word, Excel, Outlook
Excellent written and oral communication skills
Experience
07/2019 to Current
Human Resources Business PartnerEmerson Electric Co. – Durham, NC,
Mentored new employees on laws, regulations and organization policies to reduce onboarding time.
Documented plans, findings and communicated results.
Collected input from diverse individuals and provide guidance as needed.
Asked probing questions to determine needs and accurately input information into electronic systems.
Develop records and analyze legal documents for accuracy and completion.
Serve as consultative HR Business Partner to 750+ employees in 6 departments and programs in the College of Arts and Sciences.
Advise Department Managers and Chairs on policy and processes related to recruitment, candidate assessment, hiring, position management, reappointment, benefits and leave, payroll, additional compensation, and separation.
Consult with Hiring Managers on recruitment strategies, such as ad placement on social media, recruitment campaigns, graduates, colleges/universities, private sector.
Update application software and visual analytics regarding recruitment.
Provide guidance to hiring managers to resolve problems that arise in recruitment.
Maintain compliance with EEO requirements with recruitment and selection.
Send disposition letters to applicants.
Provide operational support by researching policies and procedures, identifying solutions, reporting and implementing updated processes, and participating on committees.
Advise partners on types of employment appointments and regulations/requirements for each.
Liaise with UNC Office of HR and Academic Personnel offices to resolve issues and answer questions.
Complex user of UNC's data systems to implement HR personnel actions and complete transactional duties to assure compliance with University, State, and Federal policies and guidelines.
04/2017 to 07/2019
Store Manager at Winston-Salem State University Barnes & Noble College (Full-time 40+ Hrs/wk) – City, STATE,
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Maintained compliance with all local, state and federal laws, as well as established organizational standards.
Oversaw the recruitment, interviewing, hiring and onboarding for all employees; full-time, part-time, and temporary employees.
Drafted job descriptions and interviewed candidates to fill open roles.
Reviewed candidate applications and conducted phone interviews and screenings.
Screened applicants to determine eligibility and processed disposition actions in the applicant tracking system.
Review recruitment packages to ensure all documents are received per requirements in the job announcement.
Communicated with hiring managers to identify staffing needs, determine job requirements, outline qualifications and create job duties.
Extended job offers to selected individuals and negotiated compensation.
Review I-9 forms and supporting documents for accuracy and completion.
Process E-verify entries.
Process personnel administration actions.
Planned, implemented, and conducted training for managers and supervisors and devised training programs for employees.
Explained company and institution policies and procedures to customers and employees.
Completed payroll processing for all employees.
Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
Coached and guided staff by providing constructive feedback through assessments, long-term career growth opportunities and ongoing professional development which enhanced productivity, accelerated performance and retained talented personnel.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Trained staff to deliver outstanding customer service.
Resolved customer inquiries/complaints by investigating issues, answering questions, building rapport, and using discretion while working with a diverse clientele.
Audited employee’s payroll time input into HRIS.
Submitted weekly payroll reports to home office for payment distribution and analyzed any payment discrepancies.
Kept employee files and information based on retention policy.
Created ad hoc reports and respond to inquiries or requests.
Created special events in partnership with the University, to increase awareness, excitement, and drive sales.
Created an advisory committee to align company goals and initiatives with the University's vision and goals.
Served as liaison between executive management and administration by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Developed and optimized store schedules to meet expected coverage demands and maintained optimal service levels.
Minimized financial discrepancies by accurately controlling monthly operations budget.
The ability to adapt quickly in a constant changing industry and university environment.
Vast knowledge of computer systems and programs, i.e. Microsoft Office Suite.
08/2004 to 05/2017
Store Manager at Salem Academy & College StoreBarnes & Noble College (Full-time 40+ Hrs/wk) – City, STATE,
Provided exceptional customer service and willingness to help a diverse population.
Conducted all human resources operations from start to finish for all employees; i.e. recruitment, hiring, onboarding/orientation, training, and coaching.
Exhibited detail and accuracy of tasks and shared information to maintain quality assurance.
Stayed current and knowledgeable on company and campus policies and procedures.
Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
Established and maintained working relationships with leadership and employees.
Ability to work independently, or within a team to achieve company goals.
Provide timely feedback or information to all inquiries to exceed customer/client expectations.
Provide assistance to HR staff and hiring managers in all areas of recruitment and staffing.
Coordinated temporary and seasonal hires.
Managed cash and sales/inventory balances accurately.
Reconciled company credit card and bank statements monthly.
Created effective business plans to ensure strategic decisions were focused on exceeding long-term objectives.
Use programs to generate ad hoc reports to inquiries and for presentations to clients.
Kept abreast of the latest trends and recommended enhancements that would challenge and refine the company's product offerings.
Maintained Inventory and shrink reduction management.
Ordered office and store supplies as needed and submit invoices for payment.
Experienced in office work, and the usage of office equipment.
Notable Accomplishments
2020 Winner of the UNC College of Arts & Sciences Business Operations Staff Excellence Award
Education and Training
Expected in 2010 to to
Master of Science: Industrial Organizational Psychology Walden University - Minneapolis, MN GPA:
Expected in 2004 to to
Bachelor of Arts: Psychology University of North Carolina at Wilmington - Wilmington, NC GPA: Minor in Parks and Recreation Leisure Service Management
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