Human Resources Business Partner resume example with 10 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and proficient cost savings.

  • Human Resources
  • Project Management
  • Data Analysis
  • Staff Management
  • Budgeting
  • Performance Management
  • Employee Relations
  • Advanced Problem Solving
  • Verbal And Written Communication
  • Ability To Effectively Communicate
  • Microsoft Office/Google Suite
Work History
Human Resources Business Partner, 08/2020 - Current
Shockwave Medical Miami, FL,
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 2,000 new employees.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Liaised between multiple business divisions to improve communications.
  • Developed succession plans and promotion paths for all staff.
  • Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
  • Promoted and enabled necessary changes to align operations with strategic plans.
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Instructed senior leaders on appropriate employee corrective steps.
Human Resources Assistant, 10/2018 - 08/2020
Casa Systems Paris, TX,
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Prepared monthly termination lists to be added to permanent records.
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Converted employee status from temporary to permanent.
  • Set up orientations and initial training for new employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
  • Helped employees register for benefits programs using online portals.
  • Compiled employee records from individual departments to maintain central files.
Manager, 12/2017 - 10/2018
Marten Transport San Juan Capistrano, CA,
  • Responsible for service account management in a set of assigned accounts.
  • Builds and maintains an active professional network in order to facilitate communications and information transfer.
  • Develop and lead quarterly business reviews to upper management.
  • These reviews include, SR history, outstanding service requests, contract status, site information updates, connectivity status, microcode levels, technical advisories, planning and coordination of resources, and planned activities.
  • Analyzing the data and providing detailed recommendations based on the data presented.
  • Responsible for managing all complex service matters, including open SRs with a high importance on Sev 1s s to ensure that the correct business units are assigned and responding in a timely manner.
  • Responsible for ensuring that the value-add of the program and their service is communicated and accepted by customers, assuring the customer renews annually.
  • Manage multiple work streams and tasks daily, prioritizing and aligning to customer needs.
  • Work in a highly matrixed environment and develop relationships across DELL EMC to provide the best possible customer experience.
  • Demonstrated strong leadership during crisis situations.
  • Knowledge of data center operations and storage technology foundations desired.
  • Remotely provided a holistic approach to account management services team, maintenance/recovery support, escalation management and problem resolution for a designated portfolio of customers.
Supervisor, 08/2011 - 12/2017
David J Joseph Indianapolis, IN,
  • Directly organize and supervise day-to-day operations and activities within my team in order to achieve key performance goals.
  • This includes ensuring customer transactions are addressed in a timely and accurate manner; monitoring associate productivity and service levels for quality; efficient allocation of resources; managing daily phone/chat coverage, schedule adherence and attendance and managing change.
  • Support the building and developing of an effective and high performance team.
  • Providing hands on daily coaching in order to improve and maintain team performance and directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports.
  • Maintaining daily and weekly statistics for individual direct reports, analyze department results, troubleshoots operational problems and completes team reports as required.
  • Identify and analyze escalated problems and provide guidance to direct reports for resolution.
  • Collaborating with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and inter-departmental partnerships.
  • Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction.
  • Answers front line customer inquiries as needed during peak or critical times.
Bachelor of Science: Business Administration w/Emphasis, Human Resources, Expected in 12/2020
Weber State University - Ogden, UT
Associate of Science: Business & Economics, Expected in 12/2019
Weber State University - Ogden, UT
Associate of Science: General Studies, Expected in 12/2017
Weber State University - Ogden, UT

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Resume Overview

School Attended

  • Weber State University
  • Weber State University
  • Weber State University

Job Titles Held:

  • Human Resources Business Partner
  • Human Resources Assistant
  • Manager
  • Supervisor


  • Bachelor of Science
  • Associate of Science
  • Associate of Science

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