Human Resources Business Partner resume example with 10 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and proficient cost savings.
Skills
Human Resources
Project Management
Data Analysis
Staff Management
Budgeting
Performance Management
Employee Relations
Advanced Problem Solving
Verbal And Written Communication
Ability To Effectively Communicate
Microsoft Office/Google Suite
Work History
Human Resources Business Partner, 08/2020 - Current Shockwave Medical – Miami, FL,
Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 2,000 new employees.
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
Liaised between multiple business divisions to improve communications.
Developed succession plans and promotion paths for all staff.
Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
Promoted and enabled necessary changes to align operations with strategic plans.
Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Instructed senior leaders on appropriate employee corrective steps.
Human Resources Assistant, 10/2018 - 08/2020 Casa Systems – Paris, TX,
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Prepared monthly termination lists to be added to permanent records.
Improved productivity initiatives while coordinating itineraries and scheduling appointments.
Created and completed personnel action forms for all hires, terminations, title changes and terminations.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Converted employee status from temporary to permanent.
Set up orientations and initial training for new employees.
Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
Helped employees register for benefits programs using online portals.
Compiled employee records from individual departments to maintain central files.
Manager, 12/2017 - 10/2018 Marten Transport – San Juan Capistrano, CA,
Responsible for service account management in a set of assigned accounts.
Builds and maintains an active professional network in order to facilitate communications and information transfer.
Develop and lead quarterly business reviews to upper management.
These reviews include, SR history, outstanding service requests, contract status, site information updates, connectivity status, microcode levels, technical advisories, planning and coordination of resources, and planned activities.
Analyzing the data and providing detailed recommendations based on the data presented.
Responsible for managing all complex service matters, including open SRs with a high importance on Sev 1s s to ensure that the correct business units are assigned and responding in a timely manner.
Responsible for ensuring that the value-add of the program and their service is communicated and accepted by customers, assuring the customer renews annually.
Manage multiple work streams and tasks daily, prioritizing and aligning to customer needs.
Work in a highly matrixed environment and develop relationships across DELL EMC to provide the best possible customer experience.
Demonstrated strong leadership during crisis situations.
Knowledge of data center operations and storage technology foundations desired.
Remotely provided a holistic approach to account management services team, maintenance/recovery support, escalation management and problem resolution for a designated portfolio of customers.
Supervisor, 08/2011 - 12/2017 David J Joseph – Indianapolis, IN,
Directly organize and supervise day-to-day operations and activities within my team in order to achieve key performance goals.
This includes ensuring customer transactions are addressed in a timely and accurate manner; monitoring associate productivity and service levels for quality; efficient allocation of resources; managing daily phone/chat coverage, schedule adherence and attendance and managing change.
Support the building and developing of an effective and high performance team.
Providing hands on daily coaching in order to improve and maintain team performance and directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports.
Maintaining daily and weekly statistics for individual direct reports, analyze department results, troubleshoots operational problems and completes team reports as required.
Identify and analyze escalated problems and provide guidance to direct reports for resolution.
Collaborating with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and inter-departmental partnerships.
Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction.
Answers front line customer inquiries as needed during peak or critical times.
Education
Bachelor of Science: Business Administration w/Emphasis, Human Resources, Expected in 12/2020 - Weber State University - Ogden, UT GPA:
Associate of Science: Business & Economics, Expected in 12/2019 - Weber State University - Ogden, UT GPA:
Associate of Science: General Studies, Expected in 12/2017 - Weber State University - Ogden, UT GPA:
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