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Human Resources/Business Operations Manager Resume Example

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HUMAN RESOURCES/BUSINESS OPERATIONS MANAGER
Professional Summary

Highly skilled professional with exceptional ability to leverage talent and best practices to drive organizational effectiveness. Trusted business partner with track record of consulting with executives to influence business decisions. Known for service leadership, effective talent utilization, and partnership across functional areas of an organization.

Competencies
  • Compensation and Benefits
  • Benefits Administration
  • Full Cycle Recruiting
  • Cultural Awareness
  • Operations
  • Risk Mitigation
  • Cost Control and Reduction
  • Data Analysis
  • Employee Safety
  • Training & Development
  • Microsoft Office (Excel, Word, PPT, Outlook, OneNote)
  • ADP Workforce Now
  • KRONOS
  • Relationship-Building
  • Team Leader
Work Experience
12/2019 - CurrentHuman Resources/Business Operations Manager | Company Name - City, State

As Human Resources/Business Operations Manager of a recognized immigration firm with offices in CO, LA, and WA, my responsibilities include creating and overseeing a sustainable workplace culture, human resources management, and operations structure that supports the mission, goals and aspirations over time, both for the short and long-term. Supervise administrative staff of 4.

  • Responsible for full-life cycle recruitment of exempt and non-exempt positions (sourced passive candidates and converted to hires, job posting, utilizing social media, applicant tracking, screening resumes, behavioral-based interview techniques, pre-employment screening/background check, salary recommendations and negotiating offer, and onboarding).
  • Reviews all human resources formal procedures, processes and recommend improvements to systems in place and manage these systems going forward ensuring adherence to company policy, procedure, local, state, and federal employment law regulations.
  • Manage leasing of facilities in and building operations in the firm's Seattle, Denver, and Metairie offices.
  • Responsible for Payroll administration – migrated the firm from ADP Run to Workforce Now.
  • Develop strong partnerships with vendors to measure vendor performance and ensure that all benefit programs, including medical, dental, vision, FSA, life, disability, 401(k), etc., are managed appropriately and that vendors are held accountable to expectations.
  • Increased EE benefit options and decreased firm cost by $175K annually.
  • Revamped the firm's 401(k) plan and onboarded an advisor/fiduciary that specializes in 401(k) plan supervision and management.
  • Expert resource responding to employees' inquiries: i.e., benefit coverage, leaves of absence (FMLA), employee rights under HIPPA, COBRA, and any other employee related questions.
  • Oversee the administration of all property and casualty insurance related products and services and placement including: Catastrophic Property placement, Cybersecurity, Terrorism, General Liability, Auto, Workers Compensation, Employment Practices Liability, Umbrella, Errors & Omissions,.
  • Migrated the firm's phone system to RingCentral which has been instrumental in allowing all staff the ability to work remotely during the COVID-19 pandemic for over a year.
02/2016 - 02/2019Human Resources Manager | Company Name - City, State
  • Served as liaison advising on all aspects of Human Resources; educated supervisors and managers in applying policies and procedures; including conflict resolution, disciplinary action, and performance improvement coaching.
  • Managed full-cycle recruitment strategy utilizing social media and applicant tracking tools to passively recruit hard-to-fill positions.
  • Assisted leadership in development and reinforcement of organizational strategies, structure and processes.
  • Managed employee benefits, vendor selection, and annual open enrollment.
  • Converted HRIS from paper to Kronos electronic Human Capital Management (HCM) system to maintain personnel records, produce and analyze ad-hoc reports, and process payroll.
  • Conducted and analyzed employee Satisfaction Surveys; analyzed statistical data and survey feedback to identify causes of workplace turnover and developed solutions to increase retention.
  • Recommended and drafted HR policy and procedure documents detailing internal processes to ensure HR compliance with local, state, and federal regulatory requirements.
  • Analyzed salary and compensation as it related to competitors and current market.
  • Reduced cost of Risk Management insurance generating significant savings by bundling insurances (i.e. Workmen's compensation, auto/non-hire auto, property, and GL insurance costs).
  • Enhanced employee benefit offerings at 15% reduced cost savings to company.
  • Directly hired all new hires since employment saving company $110K in agency placement fees (FY 2016 - 2019) substantially decreasing cost of employee pre-employment screening process (MVR, Drug Testing, and Background Check); moved from paper process to online.
  • Conducted orientations during new-hires on-boarding, annual open enrollment period, and exit interviews.
07/2011 - 03/2015Director of Human Resources | Company Name - City, State
  • Developed full-cycle recruitment and onboarding process.
  • Evaluated employee benefits program enhanced where needed and conducted annual open enrollment communications and meetings statewide.
  • Managed employee benefit programs, including 401K, medical, dental and vision packages. Managed employee Leave of Absences, FMLA, Short-term and Long-term Disability claims.
  • Drafted, revised, and implemented (HR) policies and procedures; ensured policies were updated when warranted or required by city, state, or federal legislation.
  • Managed organization's performance management process; revised evaluation forms and process, advised management in areas of retention, disciplinary action, and development of PIP's; reviewed performance evaluations for compliance and sign-off.
  • Structured compensation and benefits according to market conditions and budget demands. Developed course materials and facilitated supervisory/managerial leadership training workshops statewide.
  • Served as HR resource to ESL staff, supervisors, and managers on all HR related issues consulted with employee legal counsel (when required) to reduce any risk of liability.
  • Implemented Corporate Wellness Program (reduced group medical claims ratio within 2 years).
  • Conducted Annual Employee Survey, analyzed data provided results to Executive Team and Board of Directors.
  • Investigated employee complaints via company's internal grievance process.
  • Conducted regional salary surveys and revised classifications and compensation scale and recommended equity adjustments where needed.
  • Served on Safety, Executive Leadership, Strategic Planning, Safety and Ethics Committees.
  • Decreased unemployment insurance costs by 43% ($28,293.87/qtr to $12,147.35/qtr.).
  • Member of the executive leadership team that obtained organization's first CARF (Commission for Accreditation of Rehabilitation Facilities) accreditation; Responsible for all CARF standard procedures that related to HR, Legal, Safety, Health & Safety, Cultural Diversity, and Accessibility.
  • Managed random monthly drug testing for over 175 employees.
04/2006 - 06/2010Sr. Human Resources Manager | Company Name - City, State
  • Worked closely with managing principals to fundamentally build and HR department from conception growing from one location to five (5) locations statewide.
  • Managed full-cycle recruitment of engineering and administrative staff.
  • Coordinated selection and administration of company benefits, vendor selection, enrollment, changes, terminations, invoice approvals and renewals.
  • Drafted and revised company policies & procedures.
  • Drafted and awarded grant for Engineering Training Program through LA Workforce.
  • Investigated employee grievances.
  • Managed leave-of-absence programs and personnel records; administered benefits.
  • Managed performance appraisal process.
  • Managed employee 401(k) rollovers, enrollments, and loans.
  • Conducted salary surveys and ensured employer was in line with market and its competitors.
  • Initiated employee events, community outreach, and initiatives that improved morale and engagement.
  • Participated in college career fairs and other community platforms to brand as “employer of choice".
Education
University Of New Orleans, City, StateBachelor of Science: Human Resources Management
Professional Development

Attended various employee human resources trainings on a state and national level.

  • Conference 2016, Washington, D.C.
  • Conference 2017, New Orleans, LA – Session Host
  • Stafford BYOP 1.0 – Bring Your Own Policy Breakfast, April 2017
  • Software, HR Workshop – EEO Policy, Understanding Emotional Intelligence, Fostering Collaborative Communication, and Creating Smart Teams that Succeed Together, Dec. 2017
  • Stafford BYOP 2.0 – BYOB: Even a Handbook is not enough, Nov. 2018
  • Workforce 2018 Labor Summit – March 21-23, 2018
  • McGlinchey Stafford BYOP 3.0 – Bring Your Own Policy Breakfast, February 2019
  • 2020: What a year so far! Are your policies up to date? BYOB Lunch, September 1, 2020
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Resume Overview

School Attended

  • University Of New Orleans

Job Titles Held:

  • Human Resources/Business Operations Manager
  • Human Resources Manager
  • Director of Human Resources
  • Sr. Human Resources Manager

Degrees

  • Bachelor of Science : Human Resources Management

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