Human Resources Benefits Coordinator resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Goal-Orientated Human Resource Benefits Specialist with extensive medical background dedicated to high levels of customer and employee satisfaction while meeting aggressive business goals. Recent college graduate with a Master's Degree in Human Resource Management. Experienced in managing employee benefits and assisting employees in understanding and making their benefit elections.
Skill Highlights
  • Microsoft Office Suite
  • HIPAA knowledge
  • Workday HRIS Software 
  • Epicor HRIS
  • Medical Insurance Knowledge 
  • Records maintenance Benefitsolver
  • Statistical reporting
  • Audits
  • Benefits Administration
  • HRIntouch
  • Ebenefitsnow
  • COBRA Administration
  • Union experience
  •  Care360
  • HR@Hand
07/2016 to Current Human Resources Benefits Coordinator Advanced Testing Laboratory | Kansas City, KS,
  • Respond to benefit inquires, questions and resolve issues
  • Handle day-to-day benefits administration in an efficient and compliant manner.
  • Assist and process enrollments, changes, claims, withdrawals and billing
  • Assist with annual enrollment renewals
  • Communicate benefit updates to employees
  • Administer the International and US Pension Plan
  • Conduct new hire benefits orientation for all US, expatriate and third country national employees
  • Conduct benefits offboarding for terminating employees.
  • Implement and administer employee wellness program
  • Coordinate employee wellness activities
  • Benefits billing, invoicing and reconciliation
  • Track accrued vacation
  • Track allowances
  • Manage the benefits enrollment portal
  • Prepare and mail required notices according to ACA and ERISA
  • Review plan documents
  • Collect dependent verification documents
  • Administer COBRA
  • Respond to benefit escalations and appeals
  • ​Update and maintain employee benefit files
  • Ensure compliant 401K and international pension plan administration.
  • Interact with brokers, record keepers, administrators, and providers to ensure the highest level of serivice for employees
  • Work with HR department to administer FMLA
  • Assist with routine HRIS tasks and serve as back up​
10/2015 to 07/2016 Human Resources Benefits Analyst Marriott International | Plymouth Meeting, PA,
  • Conducted new Hire orientation training Responsible for the day to day administration of Health & Welfare employee benefits plans and programs in compliance with plan rules and government regulation.
  • Ensured accurate and efficient procedures are in place for benefit plans and programs.
  • Responsible for reporting and compliance requirements for 5500's, SARs, SPDs etc.
  • Worked with Total Rewards Director to implement and communicate revised benefit plans and programs.
  • Assisted with annual enrollments.
  • Responded benefit escalations and appeals from Health & Welfare enrollment vendor.
  • Responsible for reviewing plan documents, summary plan descriptions and other benefits communications and programs
  • Performed periodic audits with vendors to ensure data integrity.
  • Recommended process improvements and use technology to automate business processes
  • Prepared reports to analyze costs, identify trends, and track benefit plan statistics.
  • Completed and submit survey data for benefit benchmarking.
  • Assisted with dependent verification for Health & Welfare.
  • Submitted benefit invoicing to Finance for payment
  • Analyzed and modified benefits policies to establish competitive programs and ensured compliance with legal requirements.
  • Administered employee wellness programs.
  • Coordinated and set up various vendor meetings.
  • Managed Leave of absences and direct billing and arrears
  • Prepared severance packages.
05/2014 to 10/2015 Human Resources Benefits Administrator | Worcester, MA,
  • Assisted newly hired employees with enrollment with initial enrollments.
  • Resolved discrepancies with insurance carriers.
  • Communicated with employees to ensure through understanding and knowledge of benefits.
  • Followed guidelines for HIPAA policies and PHI to ensure employee personal information is protected for legal compliance purposes.
  • Communicated with employees to ensure thorough understanding and knowledge of the retirement process.
  • Updated employee personal records and answer questions from employees about their benefit programs.
  • Processed Qualified Life Events for employees and retirees.
  • Troubleshooted and problem solve problems employees may experience regarding cancellations and terminations.
  • Provided accurate time frame for issue resolution.
  • Maintained a continuous relationship with insurance carriers, employees, and internal resources.
  • Functioned as a liaison between employee and insurance carriers.
  • Advised employees on eligibility, coverage, benefit details and terminations.
  • Consistently meet and exceed productivity standards.
  • Administered and maintained company benefits using HR benefit software.
  • Assisted and advised on COBRA Enrollments.
06/2007 to 06/2012 Medical Administrative Assistant Blue Hills Bank | Memphis, TN,
  • Welcomed and greeted patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Determined purpose of visit
  • Maintained operations by following policies and procedures guidelines and relayed the information to patients.
  • Sent, retrieved, sorted and delivered faxes to the appropriate staff.
  • Complied and records medical charts, reports and other correspondence.
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling, canceling or re-scheduling appointments in person or by telephone.
  • Responsible for appointment reminders.
  • Collected co-payments and keyed medical ICP-9 codes and payment information into billing database accurately to ensure correct claim and billing is forwarded to insurance companies.
  • Kept patient appointments on schedule by checking in patient and notifying provider of patient's arrival.
  • Verified health insurance coverage.
  • Entered patient's demographics into company software.
  • Helped facilitate the migration from paper medical records to electron medical records.
  • Filed and maintained records.
  • Collected, sorted, distributed, or prepared mail, messages, or courier deliveries.
Expected in 2016 Master of Science | Human Resource Management Wilmington University, New Castle, DE GPA:
Human Resource Management
Expected in 2014 Bachelor of Science | Human Resource Management Wilmington University, New Castle, DE GPA:
Human Resource Management
Expected in 2012 Associate of Applied Science | Business Administration Wayne Community College, Goldsboro, NC GPA:
Business Administration

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Resume Overview

School Attended

  • Wilmington University
  • Wilmington University
  • Wayne Community College

Job Titles Held:

  • Human Resources Benefits Coordinator
  • Human Resources Benefits Analyst
  • Human Resources Benefits Administrator
  • Medical Administrative Assistant


  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science

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