Goal-Orientated Human Resource Benefits Specialist with extensive medical background dedicated to high levels of customer and
employee satisfaction while meeting aggressive business goals. Recent college graduate with a Master's Degree in Human
Resource Management. Experienced in managing employee benefits and assisting employees in understanding and making
their benefit elections.
Microsoft Office Suite
Workday HRIS Software
Medical Insurance Knowledge
Records maintenance Benefitsolver
Human Resources Benefits CoordinatorAug 2016 to Current TechnoServe － Washington, DC
Respond to benefit inquires, questions and resolve issues
Handle day-to-day benefits administration in an efficient and compliant manner.
Assist and process enrollments, changes, claims, withdrawals and billing
Assist with annual enrollment renewals
Communicate benefit updates to employees
Administer the International and US Pension Plan
Conduct new hire benefits orientation for all US, expatriate and third country national employees
Conduct benefits offboarding for terminating employees.
Implement and administer employee wellness program
Coordinate employee wellness activities
Benefits billing, invoicing and reconciliation
Track accrued vacation
Manage the benefits enrollment portal
Prepare and mail required notices according to ACA and ERISA
Review plan documents
Collect dependent verification documents
Respond to benefit escalations and appeals
Update and maintain employee benefit files
Ensure compliant 401K and international pension plan administration.
Interact with brokers, record keepers, administrators, and providers to ensure the highest level of serivice for employees
Work with HR department to administer FMLA
Assist with routine HRIS tasks and serve as back up
Human Resources Benefits AnalystNov 2015 to Aug 2016 Ingevity － North Charleston, SC
Conducted new Hire orientation training Responsible for the day to day administration of Health & Welfare employee benefits plans and programs in compliance with plan rules and government regulation.
Ensured accurate and efficient procedures are in place for benefit plans and programs.
Responsible for reporting and compliance requirements for 5500's, SARs, SPDs etc.
Worked with Total Rewards Director to implement and communicate revised benefit plans and programs.
Assisted with annual enrollments.
Responded benefit escalations and appeals from Health & Welfare enrollment vendor.
Responsible for reviewing plan documents, summary plan descriptions and other benefits communications and programs
Performed periodic audits with vendors to ensure data integrity.
Recommended process improvements and use technology to automate business processes
Prepared reports to analyze costs, identify trends, and track benefit plan statistics.
Completed and submit survey data for benefit benchmarking.
Assisted with dependent verification for Health & Welfare.
Submitted benefit invoicing to Finance for payment
Analyzed and modified benefits policies to establish competitive programs and ensured compliance with legal requirements.
Administered employee wellness programs.
Coordinated and set up various vendor meetings.
Managed Leave of absences and direct billing and arrears
Prepared severance packages.
Human Resources Benefits AdministratorJun 2014 to Nov 2015 North Charleston, SC
Assisted newly hired employees with enrollment with initial enrollments.
Resolved discrepancies with insurance carriers.
Communicated with employees to ensure through understanding and knowledge of benefits.
Followed guidelines for HIPAA policies and PHI to ensure employee personal information is protected for legal compliance purposes.
Communicated with employees to ensure thorough understanding and knowledge of the retirement process.
Updated employee personal records and answer questions from employees about their benefit programs.
Processed Qualified Life Events for employees and retirees.
Troubleshooted and problem solve problems employees may experience regarding cancellations and terminations.
Provided accurate time frame for issue resolution.
Maintained a continuous relationship with insurance carriers, employees, and internal resources.
Functioned as a liaison between employee and insurance carriers.
Advised employees on eligibility, coverage, benefit details and terminations.
Consistently meet and exceed productivity standards.
Administered and maintained company benefits using HR benefit software.
Assisted and advised on COBRA Enrollments.
Medical Administrative AssistantJul 2007 to Jul 2012 Goldsboro Family Physicians － Goldsboro, NC
Welcomed and greeted patients and visitors, in person or on the telephone; answering or referring inquiries.
Determined purpose of visit
Maintained operations by following policies and procedures guidelines and relayed the information to patients.
Sent, retrieved, sorted and delivered faxes to the appropriate staff.
Complied and records medical charts, reports and other correspondence.
Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling, canceling or re-scheduling appointments in person or by telephone.
Responsible for appointment reminders.
Collected co-payments and keyed medical ICP-9 codes and payment information into billing database accuratelyto ensure correct claim and billing is forwarded to insurance companies.
Kept patient appointments on schedule by checking in patient and notifying provider of patient's arrival.
Verified health insurance coverage.
Entered patient's demographics into company software.
Helped facilitate the migration from paper medical records to electron medical records.
Filed and maintained records.
Collected, sorted, distributed, or prepared mail, messages, or courier deliveries.
Master of Science, Human Resource Management2016Wilmington University － New Castle, DEHuman Resource Management
Bachelor of Science, Human Resource Management 2014Wilmington University － New Castle, DEHuman Resource Management
Associate of Applied Science, Business Administration2012Wayne Community College － Goldsboro, NCBusiness Administration