Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Knowledgeable Human Resources Benefits Administrator specializing in Health and Welfare benefits, Payroll, Time and Attendance and leadership and bringing 10 years of related experience. Excellent decision-making and prioritization skills. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and driving continuous improvements.

  • Customer Service Experience 10+years
  • Presentations and public speaking
  • Microsoft Office
  • Leadership
  • Project planning
  • Customer service
  • Analytical
  • Conflict resolution
  • Team management
  • Multitasking
  • Client support
  • Call Center Operations
  • Training
  • Team Supervision
  • Open enrollment
  • Benefits interpretation
  • Employee benefits practices
  • ACA standards knowledge
  • Clerical
  • Highly skilled in Time and Attendance/ADP WorkforceNow
Human Resources Benefits Administrator, 04/2021 - Current
Gannett Co. Inc. Beverly, MA,
  • Work very closely with leadership team including, but not limited to, CEO, COO, Vice President, and President Chairman on a regular basis.
  • Developed a full comprehensive package for 200+ employee company in 22 states with 36 locations
  • Maintained accurate records for new hires, transfers, and terminated employees
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Verified policy holder data, including age, contact number and physical address.
  • Assist employees with open enrollment and new hire benefit enrollment
  • Administered absence management for FMLA and Covid-19 guidelines
  • Maintained thorough and current personnel handbooks and records for ACA, FLSA, FMLA, and Covid-19
  • Determined exempt and non-exempt status classification and salary to evaluate job positions.
  • Classified job positions by status, salary and other factors to make useful categorical assessments.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Conduct new hire onboarding presentations for all new hires
  • Submit payroll for all employees every 2 weeks through Paychex payroll
  • Sourced, qualified and conducted screening interviews with job candidates.
MyLife Advisor II, 01/2019 - 04/2021
  • Take ownership of resolving issues and responding to questions to questions from participants and third parties regarding multiple product offerings such as benefits, payroll, HR, 401K, Risk, Workers Compensation, E-time, etc.
  • Coordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.
  • Works in conjunction with various team members to resolves errors, issues timely and accurately as it relates to carrier connections, payroll and manual carrier updates.
  • Provides service support related to the administration of health & welfare benefit programs to the employee/manager and internal business partners & service team via phone, email or in person.
  • Partners with the Payroll Processing Rep to communicate employee/manager updates and resolve issues or questions.
  • Escalates Employee/manager issues, communicates status and resolution to Employee/manager.
Team Lead, Processing Clerk II, 06/2013 - 05/2017
Avis Budget Group City, STATE,
  • Manage and lead a department of 25 people.
  • Responsible for all of the fleet registration and renewing for Avis/Budget/Payless/Zipcar.
  • Troubleshoot computer issues, system errors, and assist all field locations.
  • Run reports daily, weekly, biweekly, and monthly to ensure our department's metrics are accurate.
  • Update all procedures.
  • Order supplies.
  • Maintain accurate records on each associate, annually write reviews, and conduct annual review meetings Fleet, Renewals for a partnered leasing company, in the state of Florida.
  • Reconciling all ACH payments to Avis from our leasing company for all transactions.
  • Balance and maintain 14 tax reimbursable accounts by pulling financial reports from our Oracle database and cross.
  • Reference all monies from each account.
  • Journal entries at the end of every month Vehicle Renewal Coordinator.
  • Submit all requests for the Avis/Budget fleet to be registered and renewed within an acceptable time frame.
  • Answer phone calls and work extensively in Excel and Outlook.
  • Fleet Processing Clerk I.
  • Inputting all vehicle information for Avis/Budget's fleet into the interface systems.
  • Produce accurate, efficient, and fast work that would be counted.
Education and Training
Associate of Arts: Liberal Studies, Expected in 05/2009
Kennebec Valley Community College - ,
Spanish :
Negotiated :
  • Sought out and created a comprehensive benefits program for a company with 200+ employees with 36 locations in 22 states that significantly improved morale amongst the company nationwide.
  • Consistently maintained high customer satisfaction ratings.
Activities and Honors
Community Church Leader

Small Group Leader

March 2016 to October 2017

• Lead group and assist our friends to grow spiritually and develop new and lasting friendships

• Reach out to the local community to make an impact

Worship Team

January 2016 to October 2017

• Play the cello with the church worship team every week

Avis Budget Group

Employee Participation Group Representative

December 2013 to February 2016

• Met every month to discuss any comments, concerns, or up to date information that may be important for employees

• The EPG representative is responsible for encouraging their co-workers to participate in any events sponsored by Avis

Kennebec Valley Community College

Student Sentate President

January 2008 to January 2009

• Plan and discuss procedures for students and staff alike

• Liaison for the students and faculty/staff with any concerns or suggestions from the students

• Writing all by-laws and governance documents for the Student Senate, which is still applicable today

Student Secretary

August 2007 to January 2008

• Maintained a budget that was funded through fundraising and donations for the students

• Kept an accurate record of all expenses, income, and proposed spending plans.

Leadership Team

March 2008 to March 2009

• Comprised of the Dean of Students, the Academic Dean, CFO, and the President of the college, including the

Student Senate President

• Responsible for being the voice of the students to the leadership community of the college

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School Attended

  • Kennebec Valley Community College

Job Titles Held:

  • Human Resources Benefits Administrator
  • MyLife Advisor II
  • Team Lead, Processing Clerk II


  • Associate of Arts

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