Human Resources Benefit Implementation Consultan resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.
Skills
Human resources
Recruitment / Human Resources
Human Resources Management (HRM)
Human resources knowledge
Training
Team building
Administrative support
Family Medical Leave Act (FMLA)
Benefits explanation
New employee enrollment
Relationship Building
Fluent in Spanish
Work History
09/2018 to 11/2019
Human Resources & Benefit Implementation ConsultanBerkshire Bank – Utica, NY,
Served as resource steward for HR leadership, overseeing factors such as budgets and billing.
Studied customers' business processes to customize implementation measures for minimal disruption to operations.
Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
Boosted information sharing by enhancing interfaces between computer systems.
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Educated staff on HR software functionality with special emphasis in Workforce Now features.
01/2006 to 09/2018
Human Resources & Benefits Specialist III - LeadAutomatic Data Processing Inc. – City, STATE,
Led and provided direction for human resources team of 10.
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements in regards to the Family Medical Leave ACT (FMLA), and other states.
Liaised between multiple business divisions to improve communications.
Boosted customer satisfaction ratings by resolving issues for speedy resolution.
Discovered and resolved complex employee issues that affected management and business decisions.
Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Developed succession plans and promotion paths for all staff.
FMLA Administrator: Serves as subject matter expert for all leave of absences including FMLA and state
leaves by administering and interpreting federal and state employment laws
Independently approves and/or denies leave cases based on relevant medical informatio
.Counsel's clients and HRBP's to ensure compliance on all wage and hour topics.
Improved process for completing employee short term disability forms by organizing systems and tool
to extract information faster, ensuing employee/client follow ups, and direct contact with state offices.
07/2004 to 06/2006
Human Resources GeneralistCIMA Telecom – City, STATE,
Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
Explained and administered benefits including medical, dental, life insurance, disability and flexible spending accounts.
Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
Helped change organizational culture to overcome resistance to change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
Developed and facilitated all new-hire orientations.
Managed implementation of new system that transformed HR resources management organization.
Managed employee rewards programs.
Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
Developed and enforced company policy and procedures relating to all phases of human resources activity.
Implemented and supervised orientation procedures for all new hires.
Improved quality of hiring decisions by working with hiring managers in equitable recruitment efforts and by administering new comprehensive employment selection exams.
Provided human resource generalist guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance.
Created and enforced HR policies and procedures across organization.
Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
Shadowed employees to determine accurate description of duties and skills required for each position.
Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Education
Expected in 12/2018
MBA: Business Administration With Human Resources Mgmt University of Phoenix - Tempe, AZ GPA:
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Resume Overview
School Attended
University of Phoenix
Job Titles Held:
Human Resources & Benefit Implementation Consultan