Admisintrative Support Assistant with 13 years of career progression in managerial and administrative operations. Supportive partner with proven abilities to function is fast paced environment with interpersonal effectivieness, excellent organization and communication skills. Ability to plan, prioritze and manage mulitiple tasks with a proven history of maintaining productive work environment. Great attention to detail and work ethic.
Objective Statement: A lifelong learner who builds valuable relationships with individuals of various ethnic and cultural and socioeconomic backgrounds and who leads by example with ethics and integrity while bridging gaps betweeen management and associates. Adept problem solver, supportive partner and collaborator for operational excellence. Well balanced and experienced to handle fast paced environments, high volume workflow, and competing demands.
*Experienced in in-store policies, procedures, and duties related to The Home Depot store operations, inverted pyramid, values, performance management, reports, customer service expectation, handling of cash and cash transactions, and Knowledge of store layout, merchandise and install services.
*Actively involved in store operations to drive sales and profitability.
*Manage store level complaints or phone complaints and provide customer resolution.
*Implemented training to ensure associates were equipped to handle special service desk functions including, special orders, install orders and processes, RTV process, Markdowns, Hitlist of customer orders, creating and fixing orders, conflict resolution regarding customer issue
*Established training for associates by creating a rotation calendar for procedures, reports, and daily store functions, to enhance service and ensure store standards are met.
*Participated in new hire interviews, round table review process, evaluations, and written reviews.
*Administered performance management, recognition, and adequate training for all associates to increase knowledge and ensure quality service daily.
*Led small teams of 10 in a group focused training and development, store procedures, store operations, programs, and reports to achieve structure, consistency, and improve service.
*Oversee daily reports to ensure accuracy and accountability for store operations in Profit and Loss (P&L) financial statements.
*Collaborated and contributed to consistent and systematic preparedness for yearly inventory maintaining and keeping accurate records and reports.
*Collaborate with different departments and managers to assist in generating customer orders, assistance with issues, and finding resolutions.
*Coordinate and build customer knowledge through workshops, like How too's, You can do it we can help, and features and benefits; Coordinate trainer, supplies, location, date, sign up sheet, snacks, and time allotted.
*Quality analytical skills for recording, documenting, evaluating, and identifying opportunities to facilitate development on strength.
*Use of professional and customer focused approach to handle customer inquiries, ensure quality customer service, and resolve issues immediately., and reports to achieve structure, consistency, and improve service.
*Facilitated timely delivery of special orders and installation merchandise, to meet the customer needs, and the organizations objectives for excellent customer service.
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